4D Scale


In contrast to the 4D Scale Micro, Sellercloud’s standard 4D Scale is bigger, better, and more powerful. With a maximum weight capacity of 308 lbs, it helps you instantly measure the weight and dimensions of your packages and transmit the information to the cloud where it can be used in various applications. Our powerful real-time data transfer enables you to record measurements in less than a second. Capture the weight of every new product entering your warehouse during the receiving process, or quickly measure box weight and dimensions to calculate shipping rates for your fulfillment operations.

The 4D Scale is easy to install and requires no special skills or tools. In this article, you will find all the steps you need to take to properly install and configure your 4D Scale from start to finish. You will learn how to install the hardware, connect to the scale and configure the software settings.

4D Scale Hardware Setup and Compatibility

Included Components:

  • 4D Scale
  • Touch screen stylus
  • Power supply


  • USB
  • Ethernet
  • Wi-Fi
  • HDMI

Hardware features:

  • Touchscreen display

Connect the 4D Scale

To connect the 4D Scale, follow the steps below:

  1. Connect the 4D Scale to a power supply (outlet) via the power adapter.
  2. Wait for the 4D Scale to boot up.
  3. Connect the 4D Scale to the Internet (either through a Wi-Fi network or the Ethernet port).

The 4D Scale app has a web and mobile version. The web version is accessible at app.4dscale.com and also available as a Chrome extension, allowing you to transfer readings from the 4D Scale to any website. The mobile version can be downloaded from the Google Play store for Android and App Store for Apple/iOS. Make sure that your 4D Scale is connected to the internet, either through a Wi-Fi network or the Ethernet port.

Log in

4D Scale is all about improving your shipping process and simplifying your team’s workflow. Simply log in with an existing account or create a new one to access the app. You can log in with your Sellercloud account or a standalone 4D Scale account.

Log in with existing credentials
  1. Navigate to the 4D Scale Homepage or open the application on your mobile device. Click Log in with Sellercloud for Sellercloud accounts and Log in with email for standalone accounts.
  2. Enter your Team name, Username, and Password.
  3. Click Sign in.
Create a new account
To create a new standalone account, either navigate to the 4D Scale Homepage or open the application on your mobile device and click Register now.

Configure the 4D Scale app

Now that you’ve successfully logged in, follow the steps below to complete the configuration:

  1. Make sure that your 4D Scale is connected to the internet, either through a Wi-Fi network or the Ethernet port. The Wi-Fi indicator should be green and your scale powered on.
  2. Click on Add your 4D scale in the mobile (Android / iOS) or web version of the app.
  3. Choose one of the two options: Detect automatically or Connect manually instead.
    If the scale is not detected automatically through the network, it can also be added manually by entering its serial number. Once the 4D Scale is successfully connected to your account and the company’s team name, it cannot be assigned to any other account unless it is unlinked first (Show me where!).
  4. Access the Settings and configure your preferred units of measurement (e.g. kilograms, pounds, inches, centimeters, etc). The units of measurement determine how the scale displays and records the weight and dimensions of objects.
  5. Ensure that the 4D Scale plate is empty and initialize calibration. Calibrating your device is essential to ensure its measurement accuracy.
  6. Get a test reading by placing an object on the scale to verify that the measurements are displayed correctly on the 4D Scale screen.
You will receive real-time warnings if your scale is disconnected or asleep/powered off.

Understand the 4D Scale Interface

In this section, you will find detailed information on the interface panels and how to use them.

Refer to the screenshot and definitions below for a detailed description of each option.

QR Code Use this QR code to open your scale in the mobile application.
Make Private/Public Make your 4D Scale public or private. When set to Public, your scale readings would be accessible to others. When set to Private, views of your scale readings will be restricted.
Connectivity Wi-Fi indicator. A red color icon indicates that you are currently not connected to any network.
Real-time updates Indicates real-time connection to the cloud. A yellow or red color icon indicates that there may be an issue with the real-time updates and/or the Wi-Fi connection.
Tare Initialize tare. Taring (or zeroing) the scale essentially sets the current weight as the reference point, allowing subsequent measurements to be taken relative to that reference.
Calibrate Initialize calibration. Calibrating your device is essential to ensure its accuracy and reliability in measuring weight and dimensions. Ensure that your 4D Scale plate is empty before calibrating the device.
Subscribers Displays all live viewers with access to the scale readings from the mobile (Android / iOS) or web version of the app.
Log The Log provides you with detailed information about the actions and events recorded by the 4D Scale.
Settings Located at the lower right-hand corner of the screen, next to the Power button, this option allows you to change the units of measurement. The value defined here will be used as a standard for measuring. Available options are Pounds, Ounces, Kilograms, Grams, Inches, and Centimeters.
Power off Powers the application off. Note: This does not power the 4D Scale off.

Configure Shipbridge

When viewing weight and dimensions in Shipbridge, you can pull in the information directly from the configured scale. To use this functionality in Shipbridge:

Navigate to Menu > OptionsScale.

  1. Locate the Activate checkbox and enable it.
  2. Click on Select Scale.
  3. Choose your desired scale from the list and Connect to device.
  4. Calibrate the scale and get a test reading using the options displayed here.
  5. Once the above steps are complete, your scale should be visible in the Shipbridge grid.

Note: If you are using the Scan and Ship workflow, you must also enable the Auto-update with measurements from 4D scale setting under Menu > Options > Scale.

Configure Skustack

Connect your 4D Scale to Skustack and seamlessly pull in scale readings for any product that is entering or leaving your warehouse.

Choose your default scale

As there can be multiple scales linked to your account, you will need to select the one Skustack should use.

  1. Navigate to Settings4D Scale. A list of available scales linked to your team’s account will be displayed.
  2. Choose the default scale for Skustack to use.
    You can select a default scale that is currently offline, but you will need to make sure it is active before it can be used.

Pull scale readings

When viewing weight readings in Skustack, you can pull in the information directly from the default scale by simply tapping the 4D Scale icon on the activity or dialog.

This option is available in the following places:

  1. On the product info dimensions activity.
  2. When receiving an item on a PO or Container.
  3. When managing FBA or WFS box content.
If your scale is set to use the metric system and you’d like to view the measurements that way in Skustack as well, you can simply change the UoM on your Skustack device.

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