Overview
Shipments may only be partially received for several reasons. The most common ones are that either Amazon is still in the process of receiving the shipment or the items got lost in transit. However, sometimes, an FBA shipment may get stuck in a partially received state when the shipment incorrectly states more quantity than what was shipped. When this happens, there will be more units in the In-Transit warehouse in Sellercloud than were actually shipped to and received by Amazon. On this page, you can:
- View all unreceived or partially received FBA shipments in your Sellercloud account
- Use search filters to show only specific unreceived or partially received shipments
- Save your filters to effortlessly repeat searches
- Sort the list of shipments based on different columns
- Show or hide data columns from the list
- Perform individual and bulk actions related to shipments
Page Overview
To access your unreceived FBA shipments, go to Inventory > FBA Inbound Shipments > Manage Unreceived Shipments.
The Manage Unreceived Shipments page consists of:
- Search Filters – Use to get specific results. You can save searches for repeat use.
- Search Results – A list of unreceived or partially received FBA shipments matching your search filters. You can sort it differently and show or hide data columns.
- Action – Actions related to unreceived or partially received FBA shipments.
Search Filters
Filters offer multiple-choice selection lists or allow you to enter specific values. Your choices build on each other. Each subsequent choice narrows the scope of your search results further and affects what the page displays. You can add as many filters as you like or none at all (Received Status and Dismissed filters cannot be removed).
After you click Search, each filter you apply gets highlighted in orange or green. If a filter is gray or not displayed at all, it’s not active. You can add or remove filters and search again at any time.
Once you set up your filters, click Save View to save the search. Then, you can repeat the same search by selecting it from the Saved Views menu on the top right.
Search Results
The search results display a list of unreceived or partially received shipments matching your search criteria, with data columns showing various shipment details.
You can add, remove, and even reorder data columns. To do so, click the three dots icon at the top right and select Customize Columns.
In the pop-up modal, you can reorder columns by dragging them vertically in the list. You can also sort the shipments list in a different order based on a specific column using the Sort by dropdown menu.
Actions
The Actions icon is located on the bottom right of the page. Select shipments from search results by checking the boxes to their left and clicking the Actions menu icon to manage all selected shipments.
You can use the search to find a specific action quickly. Click the Star icon next to any frequently used action to pin it to the top of the actions list for quick access.
Some of these actions will display a notification at the bottom of the screen when used, telling you that a Queued Job has been created. You can click the link to the queued job to view it. Make sure to refresh the page to update the job’s Status.
Descriptions
This section lists and defines all available elements on the Manage Unreceived Shipments page. This includes the search filters, the columns that display shipment data and sort results, and the actions you can perform on selected shipments. This article lists the elements by category for your convenience.
Filter Descriptions
The following default filters are available in the search:
| Filter | Description |
| Received Status | Search shipments based on their Partially Received or Not Received status. Only one of the two statuses can be selected. |
| Shipped On | Search shipments shipped within a specific date range. |
| SC Shipment Number | Show only shipments that match specific Sellercloud identification numbers. This filter accepts multiple shipment numbers separated by a comma. |
| Shipment ID | Show only shipments that match a specific Amazon identification number. This filter accepts multiple shipment IDs separated by a comma. |
| ProductID | Show only shipments containing a specific SKU. This filter accepts multiple SKUs separated by a comma. |
| Company | Search by one or more Companies. |
| Dismissed | Search only by Dismissed or Not Dismissed shipments. |
| Status | Show only shipments matching the selected Shipping Status from the dropdown list. |
| Inventory Status | Search by inventory status. Clear will only pull up shipments where the In-Transit Qty has been cleared to 0. Not Clear will pull up only shipments with In-Transit Qty. |
| Ship From Warehouse |
Search by From Warehouse. This filter accepts multiple warehouse names. |
Column Descriptions
The following columns are available in the results grid:
| Column | Description |
| Shipment# | The internal Sellercloud shipment number. Clicking the Shipment# takes you to the FBA inbound shipment details page. |
| Shipment ID | The shipment’s unique Amazon-specific identification number. |
| Company | The Company associated with the shipment. |
| Destination | The Amazon facility where the shipment is being sent. |
| Shipped On | The date when the shipment was sent from the shipping warehouse. |
| Status | The shipping status of the shipment, such as Previewed, Receiving, or Shipped. |
| ProductID | The product identifier (SKU). |
| Qty Shipped | The quantity shipped to Amazon. |
| Qty Received | The quantity received by Amazon. |
| In Transit Qty |
The quantity that’s currently on the way. |
Action Descriptions
You can perform the following actions:
| Action | Description |
| Dismiss | Flags the selected shipments as dismissed and removes them from the list. |
| Un-Dismiss | Brings back shipments that have been Dismissed into the list. |
| Clear In-Transit Warehouse Inventory | Resets the In-Transit Qty to 0, removes the inventory from the Interim warehouse, and completely removes any associated inventory adjustments from the product’s Inventory Movement History. |
| Transfer Un-Received to ShipFrom Warehouse | Transfer some or all of the In-Transit Qty to any warehouse of your choice. This adjustment is visible in the Inventory Movement History. |
| Export to Excel with SKU | Downloads an Excel file with shipment information such as ShipmentID, Destination, ProductID, and In-Transit Qty. |
| Query Status | Refreshes the shipping status of selected shipments based on information from Amazon. |
| Transfer or Clear In-Transit Inventory | This brings up a Transfer or Clear In-Transit Inventory modal where you can modify multiple shipments at once. |
Overview
Shipments may only be partially received for several reasons. The most common ones are that either Amazon is still in the process of receiving the shipment or the items got lost in transit. However, sometimes, an FBA shipment may get stuck in a partially received state when the shipment incorrectly states more quantity than what was shipped. When this happens, there will be more units in the In-Transit warehouse in Sellercloud than were actually shipped to and received by Amazon. On this page, you can:
- View all unreceived or partially received FBA shipments in your Sellercloud account
- Use search filters to show only specific unreceived or partially received shipments
- Perform individual and bulk actions related to shipments
Manage Unreceived Shipments
You can see shipments that were only partially received by Amazon from Inventory > FBA Inbound Shipments > Unreceived Shipments. Use the following options from the Action Menu to clear out the In-Transit warehouse:
- Dismiss – removes shipment from the list
- Clear In–Transit Inventory – zeroes out the inventory stuck in the In-Transit Warehouse
- Transfer Un–Received to ShipFrom Warehouse – moves inventory back to the ShipFrom Warehouse on the shipment
