Shipments may be only partially received for several reasons. The most common is that Amazon is still in the process of receiving the shipment.
However, sometimes an FBA shipment becomes stuck in the partially received state when items get lost or the shipment incorrectly stated more quantity would ship than actually shipped. When this happens, there will be units that stay in the In-Transit warehouse in SellerCloud because the system was told more were shipped, and it expects FBA to mark these units as received.
You can see shipments that were only partially received by Amazon from Inventory > FBA Inbound Shipments > Partially Received Shipments. Use the following options from the Action Menu to clear out the In-Transit warehouse:
- Dismiss – removes shipment from the list
- Clear In–Transit Inventory – zeroes out the inventory stuck in the In-Transit Warehouse
- Transfer Un–Received to ShipFrom Warehouse – moves inventory back to the ShipFrom Warehouse on the shipment