Resending tracking information
For direct channel integrations, tracking information will be sent automatically once the order is shipped. For plugin integrations, you can resend your tracking to the channel by executing your scheduled task manually or waiting for the next task to run.
Follow the instructions below to resend the tracking information:
- Go to Orders > Filter search as needed > Search Orders.
- Mark the orders that you want to resent tracking information too.
- Click on the Action menu > Select Mark Source NOT Notified for Shipping > Click Go. This will allow you to resend tracking information again.
- Select the same orders > Click on the Action menu > Select Notify Order Source for Shipping > Click Go.
Tracking Upload Error Count
In certain situations, you will need to clear the flag with errors for the orders. This may happen when there are too many unsuccessful attempts to send tracking information. To clear the flag from the needed orders take a look at the instructions below:
- Go to Orders > Manage Orders > Filter search as needed > Search.
- Mark the orders you want to clear the flag with errors from.
- Go to Action menu > Select Clear Notify Order Source for Shipping Error Count > Click Go.
- Go to Orders > Filter search as needed > Search Orders.
- Mark the orders that you want to resent tracking information too.
- Click on the Action menu > Start typing or scroll to find Mark Source NOT Notified for Shipping. This will allow you to resend tracking information again.
- Select the same orders > Click on the Action menu > Start typing or scroll to find Send Tracking to Channel.
Resending invoices
To resend the invoice, you will need to enable the Client setting Enable Resend Invoice (810).
For direct channel integrations, the invoice information will be sent automatically for the order. For plugin integrations, you can resend your invoice information to the channel by executing your scheduled task manually or waiting for the next task to run.
Follow the instructions below to resend an invoice:
- Go to Orders > Manage Orders > Filter search as needed > Search.
- Mark the orders that you want to resend the invoice to.
- Click on the Action menu > Select Mark Invoice NOT sent to OrderSource > Click Go. This will allow you to resend tracking information again.
- Click on the Action menu > Select ReSend Invoice (810).
