Resend Tracking and Invoice Information


Overview

For direct channel integrations, tracking and invoice information gets sent automatically when you ship an order. However, in some cases, you may need to resend or override that information. This article will guide you through the steps of how to do that.


Resend Tracking Information

Follow the steps below to resend tracking information:

  1. Go to Sellercloud and select Orders > Manage Orders on the left. 
    1. You can use the filters on top of the page to find specific orders quickly or just click Search to find all orders without filtering.
  2. Check the box to the left of each order you want to resend tracking information for.
  3. Click the Action icon on the bottom right.
  4. Locate and select Mark Source NOT Notified for Shipping.
    For direct channel integrations, tracking for orders will be re-sent automatically within an hour of performing this step. To resend it manually, proceed with step 5 below.
  5. Click the Action icon again and select Send Tracking to Channel.

For plugin integrations, you can resend your tracking to the channel by manually executing a scheduled task or waiting for the next task to run.
 

Tracking Upload Error Count

In certain situations, you will need to clear the flag with errors for the orders. For example, you may have to do it when there are too many unsuccessful attempts to send tracking information. 

If the order failed to update tracking to the channel three or more times, you may need to use the Clear Notify Order Source for Shipping Error Count action either from the Order Details page or the Manage Orders page (for a bulk option) in order to be able to send the tracking information again. Make sure that the reason for failure is resolved before attempting to re-submit.

To clear the flag for specific orders, follow these steps:

  1. Go to Sellercloud and select Orders > Manage Orders on the left. 
    1. You can use the filters on top of the page to find specific orders quickly or just click Search to find all orders without filtering.
  2. Check the box to the left of each order you want to clear errors for.
  3. Click the Action icon on the bottom right.
  4. Locate and select Clear Notify Channel for Shipping Error Count. This will allow you to resend the tracking information.

Resend Invoices

To be able to resend invoices, you must enable the Client setting Enable Resend Invoice (810). In Sellercloud, click your name on the top right, and select Client settings. Then in the Invoice section, if Enable Resend Invoice (810) is not checked, check it and click the Save icon that appears on the right.

Follow the steps below to resend an invoice:

  1. Go to Sellercloud and select Orders > Manage Orders on the left. 
    1. You can use the filters on top of the page to find specific orders quickly or just click Search to find all orders without filtering.
  2. Check the box to the left of each order you want to resend the invoice for.
  3. Click the Action icon on the bottom right.
  4. Locate and select Mark Invoice Not Sent to Channel.
    For direct channel integrations, Invoices for orders will be re-sent automatically within an hour of performing this step. To resend them manually, proceed with step 5 below.
  5. Click the Action icon again > select ReSend Invoice (810).
    For plugin integrations, you can resend your Invoice to the channel by manually executing a scheduled task or waiting for the next task to run.

Overview

For direct channel integrations, tracking and invoice information gets sent automatically when you ship an order. However, in some cases, you may need to resend or override that information. This article will guide you through the steps of how to do that.


Resend Tracking Information

Follow the steps below to resend tracking information:

  1. Go to Orders > filter the search as needed > Search Orders.
  2. Mark the orders that you want to re-sent tracking information to.
    mark an order sellercloud alpha interface
  3. Click on the Action menu > select Mark Source NOT Notified for Shipping > Click Go.
    mark source not notified for shipping
  4. Next, select the same orders > click the Action menu > select Notify Order Source for Shipping > Click Go.
    resend tracking information for an order sellercloud alpha interface

 

Tracking Upload Error Count

In certain situations, you will need to clear the flag with errors for the orders. For example, you may have to do it when there are too many unsuccessful attempts to send tracking information. 

If the order failed to update tracking to the channel three or more times, you may need to use the Clear Notify Order Source for Shipping Error Count action either from the Order Details page or the Manage Orders page (for a bulk option) in order to be able to send the tracking information again. Make sure that the reason for failure is resolved before attempting to re-submit.

To clear the flag for specific orders, follow these steps:

  1. Go to Orders > Manage Orders > filter the search as needed > click Search.
  2. Mark the orders you want to clear the error count for.
  3. Go to the Action menu > select Clear Notify Order Source for Shipping Error Count > click Go.
    clear notify order source for shipping error count

Resend Invoices

To be able to resend invoices, you must enable the Client setting Enable Resend Invoice (810).

For direct channel integrations, invoices for orders get sent automatically.

For plugin integrations, you can resend your Invoice to the channel by manually executing a scheduled task or waiting for the next task to run.

Follow the steps below to resend an invoice:

  1. Go to Orders > Manage Orders > filter the search as needed > click Search.
  2. Mark the orders you want to resend invoices for.
    mark an order sellercloud alpha interface
  3. Click the Action menu > select Mark Invoice NOT sent to OrderSource > click Go.
    mark invoice not sent to order source
  4. Click the Action menu > select ReSend Invoice (810).
    resend invoice information for an order sellercloud

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