Resend Tracking and Invoice Information

Overview

For direct channel integrations, tracking and invoice information gets sent automatically when you ship an order. However, in some cases, you may need to resend or override that information. This article will guide you through the steps of how to do that.

Resend Tracking Information

Follow the steps below to resend tracking information:

1. Go to Sellercloud and select Orders > Manage Orders on the left. 
   1. You can use the filters on top of the page to find specific orders quickly or just click Search to find all orders without filtering.
2. Check the box to the left of each order you want to resend tracking information for.
3. Click the Action icon on the bottom right.
   
4. Locate and select Mark Source NOT Notified for Shipping.
   For direct channel integrations, tracking for orders will be re-sent automatically within an hour of performing this step. To resend it manually, proceed with step 5 below.
5. Click the Action icon again and select Send Tracking to Channel.

For plugin integrations, you can resend your tracking to the channel by manually executing a scheduled task or waiting for the next task to run.
 

Tracking Upload Error Count

In certain situations, you will need to clear the flag with errors for the orders. For example, you may have to do it when there are too many unsuccessful attempts to send tracking information. 

To clear the flag for specific orders, follow these steps:

1. Go to Sellercloud and select Orders > Manage Orders on the left. 
   1. You can use the filters on top of the page to find specific orders quickly or just click Search to find all orders without filtering.
2. Check the box to the left of each order you want to clear errors for.
   
3. Click the Action icon on the bottom right.
4. Locate and select Clear Notify Channel for Shipping Error Count. This will allow you to resend the tracking information.

Resend Invoices

Follow the steps below to resend an invoice:

1. Go to Sellercloud and select Orders > Manage Orders on the left. 
   1. You can use the filters on top of the page to find specific orders quickly or just click Search to find all orders without filtering.
2. Check the box to the left of each order you want to resend the invoice for.
3. Click the Action icon on the bottom right.
4. Locate and select Mark Invoice Not Sent to Channel.
   For direct channel integrations, Invoices for orders will be re-sent automatically within an hour of performing this step. To resend them manually, proceed with step 5 below.
5. Click the Action icon again > select ReSend Invoice (810).
   For plugin integrations, you can resend your Invoice to the channel by manually executing a scheduled task or waiting for the next task to run.