HSN Account Integration

Overview

Home Shopping Network (HSN) is an American broadcast, basic cable, and satellite television network. HSN also has an online outlet at HSN.com. Sellercloud helps you manage your inventory and orders on HSN, allowing you to reach a wider audience and streamline your sales process.

Integrate with HSN

To integrate your HSN account with Sellercloud, you must:

1. Create an account at https://www.hsn.com/. HSN will provide you with a login for their testing portal. The testing process must be completed prior to going live.
2. In Sellercloud, navigate to Company Settings > Company > Toolbox > HSN > General Settings.
3. Fill in the information in each panel. The Sender, Receiver, Vendor IDs, and FTP credentials will be provided by HSN.

HSN is sending and receiving data through XML. The feed can be checked at Company > Toolbox > HSN > Documents.

When selling to HSN, each seller charges HSN a handling fee, which must be specified in the tracking document. The handling fee can be set on the company HSN settings.

Sellercloud offers a custom invoice format created to print the packing slips provided by HSN. Packing slips need to be printed on the specific paper supplied by HSN. Contact Sellercloud Support to upload the invoice plugin (HSN Invoice) to your server.

HSN Test Data Transaction Files

Before going live with HSN, you must go through a test stage that involves exchanging a variety of XML documents. HSN will either load a Sample Order File into a test FTP server or alternatively, the same one can be downloaded from HSN’s Vendor Portal directly where you can manually complete the verification process. You are expected to complete the test stage by following the procedures outlined by HSN.

To successfully complete the testing stage, HSN requires you to exchange the following documents:

• 850: Order Download of files received from HSN through the FTP.
• 997: Order Acknowledgement to indicate how many orders were received and how many were accepted.
• 856: Shipment confirmation that we send over to HSN after an order is fulfilled.
• 812: Credit Memo (RMA) information sent to HSN whenever a return/refund is necessary.

Note: Inventory updates are not required in the testing phase, but are available to send in production. In addition to the XML document exchange, you will need to use HSN-specific PDF invoices. Reach out to Sellercloud support to have the necessary plugin installed on your server.

Download the HSN Sample Order File (850)

Once you have configured your Sender ID, Receiver ID, and FTP credentials in Sellercloud, you will need to Enable Order Download under Settings > Company > Toolbox > HSN General Settings. This will allow Sellercloud to download HSN orders automatically from the FTP. Note: HSN will need to generate a Sample Order File in the designated FTP server location for this connection.

Alternatively, if you choose to complete the verification process in HSN’s Vendor Portal directly, you can download the HSN Sample Order File from the HSN Vendor Portal and import your orders manually by going to Orders > Tools > Import Order Info > Import Channel Orders > Select your Company and Channel: HSN from the dropdowns > click Import.

Upload the Acknowledgement File (997)

Once the orders have been downloaded into Sellercloud, you can proceed by either manually generating an Acknowledgement File or uploading the file through the FTP. To do that:

Manually

1. Navigate to the Manage Orders page > select your desired orders from the grid.
2. Go to the Action menu > Download Func Ack File(s) (997).
   For testing purposes only, this bulk action may only be performed in our Alpha interface. Batch all 25 orders into 1 file for upload.
3. Save the file to your preferred location.
4. Upload the Acknowledgement File in the HSN Vendor Portal directly for immediate feedback.

Automatically (through the FTP)

The Enable Order Ack. Upload box under Settings > Company > Toolbox > HSN General Settings must be checked. The Acknowledgement File will be automatically generated and sent to the designated FTP server location.

Upload the Shipment Confirmation (856)

Mark your orders as Ship Confirmed in Sellercloud and upload the Shipment Confirmation to HSN. You can proceed by either manually generating a Shipment Confirmation File or uploading it through the FTP. To do that:

Manually

1. Navigate to the Manage Orders page > select your desired orders from the grid.
2. Go to the Action menu > Download Shipping Update File (856).
   For testing purposes only, this bulk action may only be performed in our Alpha interface. Batch all 25 orders into 1 file for upload.
3. Save the file to your preferred location.
4. Upload the Shipment Confirmation file in the HSN Vendor Portal directly for immediate feedback.

Automatically (through the FTP)

The Enable Order Fulfillment Upload box under Settings > Company > Toolbox > HSN General Settings must be checked. The information will only be sent once your HSN orders are marked as FullyShipped and they have a valid tracking number entered.

Upload the Return Transaction/Credit Memo (812)

When a customer returns an item, we will need to be able to transmit that information over to HSN. In order to do that, you will first need to create an RMA for the HSN order. Learn more about creating and managing RMAs on this page here.

Once you have successfully created an RMA and marked it as received, you can export the information over to HSN by either manually generating a Credit Memo File or uploading it through the FTP. To do that:

Manually

1. Navigate to the Manage Orders page > select your desired orders from the grid.
2. Go to the Action menu > Download Credit Memo File (812).
   For testing purposes only, this bulk action may only be performed in our Alpha interface. Batch all 25 orders into 1 file for upload.
3. Save the file to your preferred location.
4. Upload the Return Transaction/Credit Memo in the HSN Vendor Portal directly for immediate feedback.

Automatically (through the FTP)

Navigate to Manage Orders > Manage RMA > select your desired RMA > Actions menu > Export Credit Memo to HSN.

Configure UPS Prepaid labels for HSN orders in Shipbridge

HSN will require you to use their UPS account to ship out the HSN Orders. In order to have that properly done, you will need to enable the Requires Third Party shipping setting under the company HSN General Settings page.
Next, you will need to be provided with HSN’s UPS account number and have it set up in Shipbridge.

To do that you will need to:

1. Open Shipbridge and navigate to Menu > Options > Carriers > UPS.
2. Click on Configure Third Party Billing > Select Company > enable the HSN checkbox.
3. Populate the UPS Account number provided by HSN under the Account number field.
4. Fill out the required address information.
5. Enable the Use account – not as 3rd party and Use account for all UPS Services checkboxes. This will generate prepaid (P/P) shipping labels whenever you ship HSN orders.
6. Save.

Configure the HSN PDF Invoice format

Depending on the kind of paper you’re using, you might have to adjust the positioning of the HSN invoice. Typically the packing slips need to be printed on the paper provided by HSN as the formatting is specifically designed for it. To have that set up, you will have to:

2. Assign the PDF invoice plugin under your company settings in Sellercloud once the support team has installed it for you. This can be set up under Settings > Company > Toolbox > Invoice settings.
3. (Optional) In ShipBridge, go to Menu > Options > Invoices and adjust the X/Y parameters as needed.