Orders Ship to US Territories (PR, GU, VI, MH)

Overview

When orders ship to US Territories like Puerto Rico, Guam, or the Virgin Islands, they can be treated differently by carriers. Learn how to handle these orders based on the carrier you use.


Ship via UPS

Orders for Puerto Rico, Guam, and the Virgin Islands are considered international by UPS.

In Shipbridge, when shipping to US territories via UPS, set the country to Guam, Puerto Rico, or Virgin Islands and validate customs information: Ship to puerto rico


Ship via USPS

Orders for Puerto Rico, Guam, and the Virgin Islands are considered domestic by USPS.

This is controlled by Client Settings that will mark the order as domestic, which will set the shipping and billing address country as United States:

  • Consider Puerto Rico Order as Domestic Order
  • Consider Guam (GU) Orders as Domestic (Virgin Islands, VI)
  • Consider Marshall Islands (MH) Orders as Domestic
If these Client Settings are enabled, you will need to manually change the shipping and billing addresses’ countries to Puerto Rico to ship via UPS.

In Shipbridge, when shipping to US territories via USPS, set the country code to US, and the state to GU, PR, or VI. When shipping via USPS, customs information is not required:Ship via USPS


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