Overview
In this article you will learn how to remove orders from Sellercloud by deleting or voiding them.
While deleting orders may sound logical, most channels have an automated import feature that checks for the Channel Order # and imports the order if it does not exist in Sellercloud. This means that unless there is an Order Date Limit set on the channel to prevent the order from re-importing into Sellercloud, deleted orders may reappear in our platform. The best way to avoid this is with the Void Order function. Voided orders stay in Sellercloud, but they:
- Do not show in order searches
- Cannot reserve inventory
- Do not count in report calculations
- Do not get exported to Shipbridge
Void Orders
To void an order:
- Enable the Client Setting Allow Void Orders in bulk.
- Go to Orders > Manage Orders > Select the order(s) > Click on the Action menu > Set as Void.
By default, Void orders do not display on order searches unless you specifically filter for them. To do so:
- Go to Orders > Manage Orders
- Click on the default Order Status filter > Type or scroll to find Void > Click Search.
Overview
In this article you will learn how to remove orders from Sellercloud by deleting or voiding them.
While deleting orders may sound logical, most channels have an automated import feature that checks for the Channel Order # and imports the order if it does not exist in Sellercloud. This means that unless there is an Order Date Limit set on the channel to prevent the order from re-importing into Sellercloud, deleted orders may reappear in our platform. The best way to avoid this is with the Void Order function. Voided orders stay in Sellercloud, but they:
- Do not show in order searches
- Cannot reserve inventory
- Do not count in report calculations
- Do not get exported to Shipbridge
Void Orders
To void an order:
- Enable the Client Setting Allow Void Orders in bulk.
- Navigate to the Manage Orders page > Select the order(s) > Action menu > Set as Void.
Finding a void order
Learn how to find a void order in each interface by clicking the appropriate accordion below:
- Go to Manage Orders > Advanced Search
- Click on Status dropdown > Select Void > Search.
