Void Order

Overview

You can remove orders from Sellercloud by deleting them or voiding them.

While deleting orders may sound logical, most channels have an automated import feature that checks for the channel order # and imports the order if it does not exist in Sellercloud. This means that unless there is an Order Date Limit set on the channel to prevent the order from re-importing into Sellercloud, deleted orders may reappear in our platform.

The best way to avoid this is with the Void Order function. Voided orders stay in Sellercloud, but they:

  • Do not show in order searches
  • Cannot reserve inventory
  • Do not count in report calculations
  • Do not get exported to ShipBridge
Voiding an order will not send any information to the channel or customer.

Voiding an order

  1. Enable the Client Setting Allow Void Orders in bulk.
  2. On the Manage Orders page, select the order(s) > click the Action Menu’s Set as Void > Go.

  1. Copy the Order # column. This is the internal Order ID used in Sellercloud.
  2. Click Advanced Search on the Manage Orders page.
  3. Click into the Order# List field. A new window appears.
  4. Paste the Order # column into the text field. These should be 1 per line with no spaces or commas. The character limit for this field is usually 50-60 numbers.
  5. Click Continue. Only the selected order #s will appear in the search.
  6. Select them and choose Action Menu > Set As Void > Go.

Finding a void order

Learn how to find a void order in each interface by clicking the appropriate accordion below:

By default Void orders will not be displayed on order searches, unless you specifically filter for them.
Alpha
  1. Go to Manage Orders > Advanced Search
  2. Click on Status dropdown > Select Void > Search.
    find void order sellercloud alpha
Delta
  1. Go to Manage Orders > Click Add Filter > Start typing or scroll to find Order Status.
  2. Click on the Order Status dropdown menu > Start typing or scroll to find Void > Click Search.
    find void order in sellercloud delta

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