Overview
The Channel Documents pages contain all communication between Sellercloud and the channels. This communication includes different files and formats depending on how each integration works. Checking these files helps determine possible errors when posting products, updating inventory and prices, or importing orders.
Core Integration Feeds
Most core integrations in Sellercloud work via APIs. There are direct automated information feeds between the channel and the platform. You can find such documents under the Company Toolbox > Channel Name > Documents.
- Amazon – There are three different pages for their documents:
- Toolbox > Amazon > Uploaded Documents – This page shows documents sent to Amazon to interact with their platform, such as those related to new product postings, inventory and listing updates, etc. Click the links under the Response Document column to check the status and, if it’s ready, the response for each request. These documents provide the details necessary to troubleshoot issues. For example, when posting new products to Amazon, you can check if you have a missing property that generates an error.
- Toolbox > Amazon > Selling Partner API Documents – Sellercloud communicates with Amazon through their Selling Partner API. This page shows a log of all API requests and responses, along with relevant details such as dates, errors, and more.
- Toolbox > Amazon > Reports – On this page, you can see a log of Amazon reports requests about settlements, orders, FBA shipped orders, FBA inventory, and more. You can manually request a report for a current date range by clicking the Request New Report link.
- eBay – One page under Toolbox > eBay > Large Merchant Service Jobs shows related records. Although they’re not easy to reach, eBay has limits on API calls per day. You can check your current daily API calls under Toolbox > eBay > API Limits.
- Other Channels – All other channels work similarly – you can access the documents feed under Toolbox > Channel Name > Documents. There are always filters for the document types and request/response documents.
Plugin Integration Feeds
Plugin integrations run through Scheduled Tasks. Each task that is set to run automatically will create a Queued Job on every execution. You can access the history list by clicking the number under the History column, and you can check any related errors inside the job logs.
Plugin Integrations process different types of documents, usually via FTP or VAN. The documents are usually XML or JSON, which are easy to read with normal editors. You can open EDI files with special EDI editors.
Learn more about Channel Plug-in Integrations through Scheduled Tasks.
Website Platform Feeds
This includes Shopify, BigCommerce, WooCommerce, PrestaShop, and others. The documents for those integrations are under Company Toolbox > Website > Sellercloud Integrated Website > Documents OR Company Toolbox > Website > Sellercloud Plug-In Website > Documents.
The documents here are similar to the ones mentioned in the API section above. You can filter them by document type, timeframe, and Product/OrderID.
Overview
The Channel Documents pages contain all communication between Sellercloud and the channels. This communication includes different files and formats depending on how each integration works. Checking these files helps determine possible errors when posting products, updating inventory and prices, or importing orders.
API Communication Feed
Most core integrations in Sellercloud work via APIs. There are direct automated information feeds between the channel and the platform. You can find such documents under the Company Toolbox > Channel Name > Documents.
- Amazon – There are three different pages for their documents:
- Toolbox > Amazon Settings > Uploaded Documents – This page shows documents sent to Amazon to interact with their platform, such as those related to new product postings, inventory and listing updates, etc. Click the links under the Response Document column to check the status and, if it’s ready, the response for each request. These documents provide the details necessary to troubleshoot issues. For example, when posting new products to Amazon, you can check if you have a missing property that generates an error.
- Toolbox > Amazon Settings > Selling Partner API Documents – Sellercloud communicates with Amazon through their Selling Partner API. This page shows a log of all API requests and responses, along with relevant details such as dates, errors, and more.
- Toolbox > Amazon Settings > Reports – On this page, you can see a log of Amazon reports requests about settlements, orders, FBA shipped orders, FBA inventory, and more. You can manually request a report for a current date range by clicking the Request New Report link.
- eBay – One page under Toolbox > eBay Settings > Documents > Large Merchant Service Jobs shows related records. Although they’re not easy to reach, eBay has limits on API calls per day. You can check your current daily API calls under Toolbox > eBay Settings > API Limits.
- Other Channels – All other channels work similarly – you can access the documents feed under Toolbox > Channel Name > Documents. There are always filters for the document types and request/response documents.
Plugin Integrations Feed
Plugin integrations run through Scheduled Tasks. Each task that is set to run automatically will create a Queued Job on every execution. You can access the history list by clicking the number under the History column, and you can check any related errors inside the job logs.
Plugin Integrations process different types of documents, usually via FTP or VAN. The documents are usually XML or JSON, which are easy to read with normal editors. You can open EDI files with special EDI editors.
Learn more about Channel Plug-in Integrations through Scheduled Tasks.
Website Platforms Feed
This includes Shopify, BigCommerce, WooCommerce, PrestaShop, and others. The documents for those integrations are under Company Toolbox > Website > Sellercloud Integrated Website > Documents OR Company Toolbox > Website > Sellercloud Plug-In Website > Website Cart Documents.
The documents here are similar to the ones mentioned in the API section above. You can filter them by document type, timeframe, and Product/OrderID.