A Return Merchandise Authorization (RMA) reason defines the purpose of an order item return; for example, “wrong size.” Standard RMA reasons are available in Sellercloud by default, flagged as Global Reason on the RMA Reasons page, shown below. However, you can create your own list of RMA reasons to select whenever you create a new RMA.
To create a new RMA reason:
- Click Settings> RMA Reasons.
- Enter the reason > Add Reason.