Returns and Refunds

Sellercloud offers several options that can restrict specific users from issuing refunds, regardless of which channel the order originated from. In this article, you will learn how to Restrict Refund Handling, set refund limits, and more.

You can generate Return Shipping Labels and email them to customers in Sellercloud. Sellercloud’s shipping label log will track all generated return labels.

  Delta   Alpha Overview Final Sale Orders are transactions in which the buyer commits to purchasing a product or...

Sellercloud helps you streamline your returns and refunds processes for your integrated marketplaces, helping you ensure orders are cancelled or refunded quickly and efficiently. In this article, you will learn how to refund and cancel orders.

When a customer wants to return merchandise that was already shipped, it should be processed through an RMA (Return Merchandise Authorization). If the order is not yet shipped, meaning there is no tracking info sent to the channel, it can be cancelled and refunded from Sellercloud.

Overview If you have completed the eBay Account Integration, you can use Sellercloud to process eBay refunds, returns, and cancellations....

When handling your RMAs, you can set reasons and resolutions to manage the specifics behind why an RMA was created and how it will be dealt with. In this article, you will learn about creating and managing your RMA reasons and resolutions.

Return Merchandise Authorization is the proper workflow for managing an order return. RMAs let you track a return from first contact with the customer until it is received back into your warehouse.