While merchants typically allow returns and will refund customers, sometimes it is necessary to not allow returns, such as during certain promotions.
In this case, it is helpful to prevent a refund or RMA from being generated.
SellerCloud lets you disallow refunds and returns on an order-by-order basis by marking the order as a final sale:
- On the Order Detail page, click Action Menu > Set Final Sale > Go to mark the order as a final sale. This removes the actions to create an RMA or issue a refund.
- Conversely, apply the action Set Non-Final Sale > Go.