Rush Orders


Overview

If the customer pays extra to upgrade the shipping service, then the order is considered rush and will be delivered faster than a standard shipment. In Sellercloud, you can mark your orders as Rush and set the services to Rush by preference.


Set Rush Services

Mark Services as Rush

You can configure certain shipping services to be treated as Rush in Sellercloud. Any orders with these shipping services assigned will then be automatically marked as Rush.

Enable Client Level Rush Order in Client Settings must be enabled for this workflow!
  1. Go to Settings > Shipping > Shipping Services Preference.
  2. Mark the corresponding services as Rush.
    1. Custom services can also be added per your request by Sellercloud Support.Rush services
For Amazon Orders, certain services (like Expedited, Prime, Second Day, and Overnight) are always considered rush and these orders will be marked as Rush even if not explicitly configured through the shipping service preferences.
eBay’s Guaranteed Delivery orders can also be automatically marked as Rush Orders by enabling a the relevant client setting.

Configure Shipping Preferences

Rush services can be automatically assigned to orders. To do that:

  • Configure Shipping method mapping
  • Set up shipping preferences on a product: on the Product Detail page, go to Toolbox > Shipping Preferences  > Select a carrier and methodShipping carrier and method
  • Set up custom plugins such as post order and order export plugin types

View Rush Orders

You can set custom filters to view only rush orders.

View Rush Orders in Sellercloud

  1. Go to Orders > Manage Orders.
  2. On the Manage Orders page, click Add Filter > Rush Orders.
  3. Select Rush Only and click Search.View rush orders

View Rush Orders in Shipbridge

In the Rush Orders filter field, select Rush Only and click Refresh List.

Rush order Shipbridge

Note: You can set orders as Rush on the Order Detail page by clicking Actions > Set Rush or by selecting the Rush Order option in the Statuses panel.

Overview

If the customer pays extra to upgrade the shipping service, then the order is considered rush and will be delivered faster than a standard shipment. In Sellercloud, you can mark your orders as Rush and set the services to Rush by preference.


Set Rush Services

Mark Services as Rush

You can configure certain shipping services to be treated as Rush in Sellercloud. Any orders with these shipping services assigned will then be automatically marked as Rush.

  1. Go to Settings > Shipping > Shipping Services Preference.
  2. Mark the corresponding services as Rush.
    Custom services can also be added per your request by Sellercloud Support. Services used for such orders can be selected from the Settings tab > Shipping Services Preferences.

    Enable Client Level Rush Order in Client Settings must be enabled for this workflow!

Selecting Rush methods (as shown above) will default these services and consider them as Rush for all channels unless the channel has specific Rush Settings configured. For Amazon Orders, certain services (like Expedited, Prime, Second Day, and Overnight) are always considered rush and these orders will be marked as Rush even if not explicitly configured through the shipping service preferences. eBay’s Guaranteed Delivery orders can also be automatically marked as Rush Orders by enabling a the relevant client setting.

Configure Shipping Preferences

Rush services can be automatically assigned to orders. To do that:

  • Configure Shipping method mapping
  • Set shipping preferences on a product: on the Product Details page, go to Toolbox > Shipping Preferences  > Select a carrier and method
  • Use custom plugins such as post order and order export plugin types

View Rush Orders

You can set custom filters to view only rush orders.

View Rush Orders in Sellercloud

To view Rush orders in Sellercloud:

  1. Go to Orders > Manage Orders.
  2. On the Manage Orders page, click Advanced Search.
  3. Select Rush Only from the Rush Order filter and click Search.

View Rush Orders in Shipbridge

In the Rush Orders filter field, select Rush Only and click Refresh List.

Rush orders in Shipbridge

Note: You can set orders as Rush manually on the Order Details page by navigating to the Action Menu > Set Rush. Similarly, you can also set them as Not Rush. (Show me where!)

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