Sell on Fingerhut Overview

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Selling on Fingerhut
Fingerhut is a unique marketplace that puts millions of products into the hands of shoppers through low monthly payments option. Selling on this marketplace can earn you customers who may be unable to purchase more expensive items. Fingerhut operates as a fulfillment channel, where the merchant dropships the order for Fingerhut. Integration requires a Commerce Hub Account.Learn more about opening a supplier account with Fingerhut here.

Fingerhut’s parent company Bluestem, operates a number of ecommerce sites, including Gettington.com and Paycheck Direct.

What You Need to Integrate and Sell on Fingerhut

  1. Seller Account with Fingerhut
    • Fingerhut purchases products through dedicated buyers, so you need to contact Fingerhut to become an approved seller and establish a connection with a buyer. You would submit a catalog file to the buyer, who then decides what to purchase, and negotiates a price. Similar to other fulfillment channels, you do not post items to Fingerhut from Sellercloud. Rather, Sellercloud is utilized for inventory and order management.
  2. CommerceHub Account
    • To integrate with Fingerhut, you need to have an account with CommerceHub.com, the management software used by Fingerhut for EDI document transmission. You will be assigned a Partner Setup Specialist who will work with Sellercloud Support to integrate your account and get you live on Fingerhut.
  3. VAN— Liason Mailbox Account
    • Sellercloud Support will set up a VAN mailbox by which documents transfer between Commerce Hub (acting as courier to Fingerhut) and Sellercoud.
  4. Configure Credentials and Test EDI Documents

Set up Fingerhut in Sellercloud

  1. Company Settings > Toolbox > Fingerhut  > General Settings.
  2. Fill in the following credentials:
     Customer ISA Qualifier  ZZ
     Customer ISA ID  Typically the customers phone number is used.
     Fingerhut ISA Qualifier  Supplied by Commerce Hub
     Fingerhut ISA ID  Supplied by Commerce Hub
     Supplier/Warehouse ID  Supplied by Commerce Hub
     Enable Secure FTP  Yes
     Fingerhut FTP Info  Info is typically supplied by Commerce Hub in their integration instructions.
     Use Passive  Yes

EDI Documents
The following EDI documents are employed for Fingerhut integration.

  • 850 Order Download— Purchase order document from Fingerhut. Contains customer order info.
  • 856 Order Fulfillment Upload— Notifies Fingerhut of shipping and provides shipping date/time and tracking
  • 846 Inventory Upload— Updates inventory

Automatic Inventory Updates
Sellercloud will update inventory automatically. This automation is controlled by Enable Inventory Upload on the Fingerhut Settings page.
Manual Updates to Fingerhut
Inventory can be updated manually on the Fingerhut properties page and in bulk from Manage inventory page.

  • Update Inventory on Channel > Go > Fingerhut > Continue.

Automatic Order Download and Tracking Upload
On Fingerhut Settings page enable the following settings to automate order processing:

  • Enable Order Download
  • Enable Order Functional Acknowledgement— Informs Fingerhut that the order document has been received.
  • Enable Order Fulfillment Upload— Sends tracking confirmation back to Fingerhut.

Fingerhut Invoices/Packing Slips
As a fulfillment channel, where the customer is buying from Fingerhut, the required packing slip must conform to Fingerhut’s formatting requirements.

With Fingerhut orders, an Fingerhut-formatted packing slip will print out as the invoice from each order. This is done by default and requires no configuration. However, if Per-channel Invoices is enabled, you would need to configure the invoice as instructed here. Fingerhut sends orders from 3 sites— Fingerhut.com, Gettington.com, and Paycheck Direct. The invoice will print out the correct site logo and name based on where the order originated. 


Cancel Fingerhut Order
Fingerhut order cancellation must be done on the Fingerhut seller portal. After cancelling the order, set the order as cancelled in Sellercloud as well from the Manage Orders page.


Selling on Fingerhut

Fingerhut is a unique marketplace that puts millions of products into the hands of shoppers through low monthly payments option. Selling on this marketplace can earn you customers who may be unable to purchase more expensive items. Fingerhut operates as a fulfillment channel, where the merchant dropships the order for Fingerhut. Integration requires a Commerce Hub Account.

Learn more about opening a supplier account with Fingerhut here.

Fingerhut’s parent company Bluestem, operates a number of ecommerce sites, including Gettington.com and Paycheck Direct.

Integrating Fingerhut

In order to integrate your Fingerhut account with Sellercloud, you must have the following accounts:

ACCOUNT DESCRIPTION
Fingerhut Fingerhut purchases products through dedicated buyers, so you need to contact Fingerhut to become an approved seller and establish a connection with a buyer. You would submit a catalog file to the buyer, who then decides what to purchase, and negotiates a price. Similar to other fulfillment channels, you do not post items to Fingerhut from Sellercloud. Rather, Sellercloud is utilized for inventory and order management. 
CommerceHub To integrate with Fingerhut, you need to have an account with CommerceHub.com, the management software used by Fingerhut for EDI document transmission. You will be assigned a Partner Setup Specialist who will work with Sellercloud Support to integrate your account and get you live on Fingerhut. 
Van— Liason Mailbox Account Sellercloud Support will set up a VAN mailbox by which documents transfer between Commerce Hub (acting as courier to Fingerhut) and Sellercloud.

Setting up Fingerhut in Sellercloud

  1. Company Settings > Toolbox > Fingerhut  > General Settings > Edit.sellercloud company settings fingerhut general settings
  2. Fill in the following credentials:
       FIELD    DESCRIPTION
       Customer ISA Qualifier    ZZ
       Customer ISA ID    Typically the customers phone number is used
       Fingerhut ISA Qualifier    Supplied by Commerce Hub
       Fingerhut ISA ID    Supplied by Commerce Hub
       Supplier/Warehouse ID    Supplied by Commerce Hub
       Enable Secure FTP    Yes
       Fingerhut FTP Info    Info is typically supplied by Commerce Hub in their integration instructions.
       Use Passive    Yes
  3. Save.

Configuring Fingerhut EDI documents

The following EDI documents are employed for Fingerhut integration.

  • Enable Order Download— Purchase order document from Fingerhut. Contains customer order info.
  • Enable Order Fulfillment Upload— Notifies Fingerhut of shipping and provides shipping date/time and tracking
  • Enable Inventory Upload— Updates inventory

To Access:

  1. Go to Company Settings > Company > Toolbox > Fingerhut > General Settings > Edit.
  2. Check the boxes for Enable Order Download, Enable Order Fulfillment Upload, and Enable Inventory Upload.sellercloud company settings fingerhut general settings controls
  3. Click Save.

Tip: Sellercloud can update inventory automatically. This automation is controlled by Enable Inventory Upload on the Fingerhut Settings page.


Automatic Order Download and Tracking Upload

On Fingerhut Settings page enable the following settings to automate order processing:

  • Enable Order Download
  • Enable Order Functional Acknowledgement— Informs Fingerhut that the order document has been received
  • Enable Order Fulfillment Upload— Sends tracking confirmation back to Fingerhutsellercloud company settings fingerhut general settings controls

Manually updating inventory to Fingerhut

Inventory can be updated manually on the Fingerhut properties page and in bulk from Manage Catalog page.

From Fingerhut properties

  1. Access Company Settings > Company > Toolbox > Fingerhut > General Settings.
  2. Click Actions > Download Full Inventory Update.

From Manage Catalog

  1. Access Catalog > Manage Catalog > Select products.
  2. Click the Action icon > Update Inventory on Channel.
  3. Select Channel > Fingerhut > Select your products > Update.

Fingerhut invoices and packing slips

As a fulfillment channel, where the customer is buying from Fingerhut, the required packing slip must conform to Fingerhut’s formatting requirements.

With Fingerhut orders, an Fingerhut-formatted packing slip will print out as the invoice from each order. This is done by default and requires no configuration. However, if Per-channel Invoices is enabled, you would need to configure the invoice as instructed here. Fingerhut sends orders from 3 sites— Fingerhut.com, Gettington.com, and Paycheck Direct. The invoice will print out the correct site logo and name based on where the order originated. 


Cancelling Fingerhut orders

Fingerhut order cancellation must be done on the Fingerhut seller portal. After cancelling the order, Set Cancelled Internally in Sellercloud as well from the Manage Orders page.

Info: Learn how to cancel orders and manage refunds.


 

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