Collect Files in Shipbridge

Overview

To troubleshoot order issues in Shipbridge, Sellercloud Support may need the collected files, logs, and settings related to the order(s). You can easily collect them into a zip file.

1. In Shipbridge, go to Help > Collect Files. In the Collect Files pop-up, all settings and log files are checked by default.
2. Unless otherwise, leave these boxes checked. When necessary, use the following options:
   1. Files modified between – Enter a date range for log file collection.
   2. Filter for order #s – If the issue is related to specific order(s), enter the order number(s) in the text field, separating multiple orders with commas.
   3. Check file contents – Use this option in the scenario of batch shipping or printing labels through DaZzle or WorldShip.
3. Click Collect Files.
4. Save the collected zipped files to a designated location.
5. Attach the zip file to your support ticket or in an email to your Sellercloud account manager.