Overview
Third-party billing to wholesale customers currently works for UPS and FedEx accounts.
When shipping to wholesale customers, you can bill the shipping charges directly to the customer’s account.
Note: This is separate from regular per-channel third-party billing.
All of the following conditions must be met in order to bill the customer’s account:
- Order is marked as a wholesale order by either:
- checking the Wholesale Order box at the upper left when creating the order, or when importing orders under the Wholesale Channel
- The customer must be a wholesale customer
- The customer’s default carrier is used on the order (see step #5 below)
Set Up Wholesale Customer Third-Party Billing
- In Sellercloud, go to Customers > Manage Customers.
- Select the desired customer from the list to open a customer’s details page > Click Edit.
- From Toolbox, select Shipping Preferences > Check Enable Customer shipping account.
- Enter the customer’s Account # (and meter number, if applicable).
- Choose a default Shipping Carrier (followed by the shipping method). The customer account is only billed if the shipping carrier on the order matches this default carrier.
- Click Save to save the changes.
Understanding third-party billing to wholesale customers
This function currently works for UPS and FedEx accounts.
When shipping to wholesale customers, you can bill the shipping charges directly to the customer’s account. Note: This is separate from regular per-channel third-party billing.
All of the following conditions must be met in order to bill the customer’s account:
- Order is marked as a wholesale order by either:
- checking the Wholesale Order box at the top left when creating the order, or
- when importing orders under the Wholesale Channel
- Customer is a wholesale customer
- Customer’s default carrier is used on the order (see step #5 below)
Setting up wholesale customer third-party billing
- Go to Customers > choose the customer in grid to open their General Information.
- Check Enable Customer shipping account > Save.
- From the side menu > Shipping Preferences.
- Enter the customer’s Account # (and meter number, if applicable).
- Choose a default Shipping Carrier (followed by the shipping method) > Save Preferences. The customer account is only billed if the shipping carrier on the order matches this default carrier.
