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Tracking Report

Overview

Sellercloud’s Tracking Report gives you insight into various shipping details, allowing you to track orders and ensure they are delivered in a timely manner. While the Shipping Report focuses on cost and performance data, the Tracking Report provides detailed package-level data. It contains:

  • Order Information – Order number and tracking number.
  • Shipping Information – Carrier, shipping method, shipping cost, ship-to address, shipping date and time, and delivery date. 
  • Package Information – Width, height, length, and weight.
You can run this report automatically on a regular basis with Scheduled Tasks.
For answers to general questions about using Sellercloud’s Financial Reporting Suite, see the Reports FAQs

Access and Customize the Report

To use the report:

  1. Navigate to Reports > Shipping > Tracking Report.
  2. Set up the Default and Custom filters to have the report show precisely what you need.
  3. Click Search. Each filter you apply gets highlighted in green. If a filter is gray or not displayed at all, it’s not active.
  4. To manage the columns in the report, click the three dots icon on the top right and select Customize Columns. You can:
    1. Reorder columns by dragging them up or down in the list.
    2. Hide columns by clicking the Trash icons.
    3. Add columns by clicking Add column.
  5. To sort the data differently, use the Sort by menu.
  6. To save your filtering and sorting options, click Save view, type a Name and click Save.
  7. To export the full report to a spreadsheet, click Actions on the bottom right and select the desired export format – either Excel, CSV, or PDF. The spreadsheets contain all columns, including those hidden in the report.

Filter and Column Definitions

The tables below outline the available filters and report column definitions.

Default Filters

FILTER DESCRIPTION
Company Include only orders from one or more companies.
Channel Include only orders from one or more sales channels.
Date Range Select one of the preset time range choices from Yesterday to Last Year.
Date Enter the Start and End dates. For a single date, choose the same Start and End date.
Date Type Select between Ship or Order to change how the SHIP DATE column works.

  • If you select Ship, the column will show the date the packages were shipped.
  • If you select Order, the column will show the date the order came in.

Custom Filters

FILTER DESCRIPTION
Carrier Include/exclude orders fulfilled by a specific shipping carrier.
Company Group Include only orders belonging to one or more company groups.
Include Orders in Real Time Select Yes to include orders from today, or No to only include orders from yesterday and older.

Report Data

COLUMN DESCRIPTION
Order ID The order’s unique identification number.
Tracking Number The order’s tracking number.
Shipping Carrier The carrier of the shipping.
Final Shipping Carrier The final carrier that delivered the shipment.
Destination Address The order’s delivery address.
Shipping Method The specific shipping company’s service.
Shipping Cost Shows the cost of the shipment.
Ship Date The date when the order came in or when the order was shipped, depending on the Date Type filter.
Ship Time The order’s time of shipping.
Delivery Date The delivery date.
Width Width of the package/s.
Height Height of the package/s.
Length Length of the package/s.
Weight Weight of the package/s.
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