Overview
In this article, you will learn how to cancel, refund, and monitor the status of orders for CS-Cart in Sellercloud.
Automate Order Download and Tracking Upload
You can automate the process of order download and tracking upload by following these steps:
- Go to Settings > Companies > Manage Companies > select a company > Toolbox > Website > General > Website General Settings > Edit > select Custom Store Type from the dropdown menu > select CS-Cart as Store Plugin.
- Check the boxes Allow Order Download and Allow Tracking Upload > Save.
Cancel and Refund CS-Cart Orders
You can only cancel an order before it is marked Ship Confirmed. If it is already Ship Confirmed, you must issue a refund.
To cancel or refund an order:
- Go to Orders > Manage Orders > Open an order > Actions menu > Cancel/Issue Refund.
- Fill in Cancel Reason, Shipping Total, Other Refund fields > Click Website Cancel Order.