Etsy Orders Overview

Overview

Etsy Account Integration with Sellercloud lets you manage your orders directly from the Sellercloud interface. In Sellercloud, you can issue a refund for an order or cancel it if it is not marked as Ship Confirmed on Etsy.

You can easily import and synchronize your Etsy orders, ensuring seamless integration and order updates. Order download and tracking upload are available, as well as configuring PDF Invoices, Shipping Method Mapping, and Settlements. 

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Automate Order Download and Tracking Upload

You can enable automatic order download from Etsy to your Sellercloud account.

1. Go to Settings > Companies > Manage Companies > Select a company.
2. Toolbox > Etsy > General Settings > Edit.
3. In the Options panel, select Enable Order Download and Enable Fulfillment Upload.
4. Click Save.

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Manage Etsy Orders

You can easily refund or cancel Etsy Orders through Sellercloud. 

Refund Etsy Orders

For returned items, you will need to create an RMA. Refunds can be issued from the RMA. 

1. Navigate to Orders > Manage Orders > Open a completed Etsy order
2. Action Menu > Issue Refund.
3. Populate the fields:
   1. Amount to Refund
   2. Refund Date
   3. Notes
4. Sellercloud will submit this refund information to Etsy and adjust the payment status of the order.

Cancel Etsy Orders

Order cancellation must be done on the Etsy seller portal, as long as the order is not marked as Ship Confirmed on Etsy. After canceling the order, set the status as Canceled in Sellercloud.

1. Navigate to Orders > Manage Orders > Open an order.
2. Action Menu > Set Canceled Internally.

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Etsy Shipping Method Mapping

Sellercloud’s Shipping Method Mapping tool lets you manage custom shipping methods for each channel you integrate. When configured, the shipping method selected by a customer will be imported along with the order.

To adjust a shipping method for Etsy orders, follow the steps below.

1. Go to Settings > Companies > Manage Companies > Select a company.
2. Toolbox > Etsy > Shipping Method MApping > Edit.
3. Select the requested shipping method for every Etsy method line.
4. Alternatively, indicate if the selected method is intended for rush orders or lock shipping method. This will prevent your employees or any Sellercloud services from changing it. 
5. Click Save.

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Configure PDF Invoices

You can print PDF Invoices with any specific requirements if needed.

1. Go to Settings > Companies > Manage Companies > Select a company.
2. Toolbox > Invoice settings > Per channel preferences.
3. Locate Etsy in the list.

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Etsy Settlements

Etsy periodically sends a Settlement with information about order-related fees, commissions, and taxes. Etsy settlements are imported automatically into Sellercloud and the information is applied to the Orders and their P&L. There is some delay to be expected between an order being placed and the settlement data to be reflected.

Manage Etsy Settlements

To see all Etsy settlements navigate to:

1. Settings > Companies > Manage Companies > Select a Company.
2. Toolbox > Settlement > Settlement.
3. Choose Etsy from the dropdown menu under Order Source.
4. Enter your date range.
5. Press Search.
6. From the grid results, click on any settlement ID to open its details.

You can enable automatic Etsy settlement download:

1. Settings >  Companies > Manage Companies > Select a Company.
2. Toolbox > Etsy > General Settings.
3. Click Edit.
4. Navigate to the Options panel.
5. Check Enable Settlement Download.