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FedEx Web Services Account Integration

Overview

In this article, you will learn how to integrate FedEx with Shipbridge using the FedEx Web Services to calculate rates, get shipping labels, and receive tracking details in real time.

FedEx has announced the retirement of its SOAP-based Web Services, including those for Tracking, Address Validation, and Postal Code Validation, and is transitioning to a RESTful API connection instead. You will no longer be able to use FedEx APIs with an authentication API Key and Password. Instead, you will be required to migrate your connection to the new OAuth model and update your credentials to a Client ID and Secret. You must ensure that you are running Shipbridge v6.0.9.5 or higher and configure the integration with the new method described in this article.

Prerequisites

Before you can use the FedEx Web Services through Shipbridge, you must complete the following requirements.

  • Download the latest Shipbridge version from the Sellercloud Support Portal.
  • If you don’t have a FedEx shipping account, you must first create one. Next, you must obtain your OAuth credentials. There are two ways you can do this:
    • (Recommended) Register through Shipbridge to obtain your Client ID and Secret. Follow the instructions outlined in the section below.
    • Register on the FedEx Developer Portal to obtain your Client ID and Secret. For detailed guidance and support, refer to the FedEx Developer Resource Center.
Parent Credentials must be enabled for this workflow! For Shipbridge users, you can enable them by navigating to Menu > Options > Admin.  Open a ticket with Sellercloud Support for assistance.

Configure FedEx Web Services in Shipbridge

Configuring FedEx Web Services in Shipbridge is a simple and seamless process.

I Do Not Have OAuth Credentials

To obtain your OAuth credentials (Client ID and Secret) through Shipbridge:

  1. Go to Menu > Options > Carriers > FedEx.
  2. Select Use FedEx Web Services.
  3. Check the Migrate to FedEx Shipping API box.
  4. Click Register. If you do not see the register button, clear any existing entries in the fields to the left.
  5. Go through the FedEx License Agreement and check the I have read and agreed to the Terms and Conditions box. Click Continue.
  6. Fill in your Account Number, Street, City, State, Postal Code, Country, and First Name.
  7. Select your preferred Validation Method:
      1. PIN Validation – You will receive a PIN through one of three channels associated with your account. Select Email, Call, or SMS from the dropdown.
      2. Invoice Validation – Specify details of an invoice that is no more than 90 days old to verify your identity.
      3. FedEx Call – You need to call the provided number before you can continue with the registration.
  8. Click Register. You will be prompted to provide a code if PIN Validation was selected.

I Have OAuth Credentials

If you already have OAuth credentials (Client ID and Secret) and simply want to update your configuration:

  1. Go to Menu > Options > Carriers > FedEx.
  2. Select Use FedEx Web Services.
  3. Check the Migrate to FedEx Shipping API box.
  4. Replace the API Key and Password with your Client ID and Client Secret.
  5. Test the credentials to validate the connection and click Save.

Per-Company Configuration

If you are using different credentials for each company, you must also update the per-company configuration to the new OAuth method. To update your credentials per company:

  1. Go to Menu > Options > Carriers > FedEx.
  2. Ensure that Use FedEx Web Services and Migrate to FedEx Shipping API are enabled.
  3. Click Per-company configuration.
  4. Locate your desired company and click Edit.
  5. Update the API Key and Password fields with your Client ID and Client Secret. 
    Test the credentials to validate the connection and click Save.

Configure FedEx Web Services in Sellercloud

To connect your FedEx account and calculate rates in Sellercloud, you must configure your company’s Shipping API settings. To do that:

  1. Go to Company Settings.
  2. Toolbox > Shipping > Shipping API Settings > Edit.
  3. Enable FedEx in the General panel.
  4. Next, select the Use parent credentials checkbox in the FedEx Rate & Shipping API panel.
  5. Enter your OAuth credentials.
  6. Click Save.

You can validate the connection by using the available actions:

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