Calculate Shipping Rates in Shipbridge


Shipbridge offers an integrated rate calculator that provides an easy way to choose a shipping method for any given order. Calculating shipping rates in Shipbridge lets you compare rates of different shipping services at the time of shipping.

Configure Carrier API Credentials

  1. In Shipbridge, click Menu > Options > Rates tab.

  2. Complete your API credentials for each carrier you use and click Save.
If shipping carrier credentials were configured in Sellercloud (Settings > Company Settings > Company > Toolbox > Shipping API), you can import them into Shipbridge by clicking the Import from CWA Company Record button. You can also export credentials to Sellercloud using the Export to CWA company Record button.
  • For the USPS – You only need the USPS API User ID (which is unnecessary if using an Endicia Label Server account).
  • If you use Dazzle to manage postage – Choose USPS Web Tools in the USPS Rate Provider dropdown. If you have an ELS account, select Endicia Label Server. If selected, your Endicia credentials are pulled from the USPS tab; the USPS API User ID field can stay blank.

Import a Rate Chart for Certain Carriers

Some carrier rates, such as those of DHL eCommerce (Global Mail) and UPS Mail Innovation (UPSMI), cannot be obtained by API. Instead, these are brought into the Rate Calculator by importing their rate charts.

  • Note: These UPSMI rates are just a sample; everyone must request one from UPS and import it into Shipbridge.

If you get an error “The ‘Microsoft.ACE.OLEDB.12.0’ provider is not registered on the local machine,” install Microsoft Access Database Engine 2010 Redistributable from this link. Note: As of V5.0.0, Shipbridge is 64-bit; thus, it needs the 64-bit version.

Usе the Rates Tab Settings

The Rates tab has a number of settings that impact rates:

  • Show FedEx Ground rate for residential destinations – This setting defaults to disabled because FedEx Home offers benefits, such as Saturday or late evening delivery. Enable this setting If you want FedEx Ground rates, which are often cheaper than FedEx Home rates, to appear in Shipbridge.

Calculatе Order Shipping Rates

  1. Select an order from the grid.
  2. Click Menu > Rate Calculator OR the F6 hotkey OR right-click an order > Calculate Rates. A rate window will appear with available services and their rates, including Endicia and ExpressOne postage rates, next to each other for comparison. The amount the customer paid for shipping is referenced above the rate grid, but only if the setting for this notification is enabled under Menu > Options > Shipping tab > Show how many customers paid for shipping (on Calculate Rates form).
  3. The Accessory dropdown field lets you see rates when adding Signature Required or Delivery Confirmation options. A column called Features Rates will appear to show the additional cost for services selected.
  4. Select a Package Type to compare rates with different package types. For example, to compare USPS Priority rates for a Flat Rate Box with USPS Priority rates for an Envelope.
  5. Highlight a service on the grid > Click Select service. The selected service and packaging type will populate in the order grid.
  6. Choosing a rate will update the order’s order detail page in Sellercloud with that shipping method choice – after the order has been shipped in Shipbridge.

Troubleshoot Carrier Rate Calculations

If carriers or services do not appear when calculating shipping rates, you have several options to troubleshoot:

  • Check that the carrier credentials are valid under Menu > Options > Carrier tab and Menu > Options > Rates tab.
  • Ensure that the service is enabled under Menu > Customize Interface > Shipping Services.
  • If the order ships to a PO box, the setting Only Offer USPS services for POB destinations under Menu > Options > Shipping tab may be affecting the rates that appear.
  • Ensure that the service ships from the ShipFrom address to the ShipTo address. Check the country, address type, etc.
    Note: If weight and dimensions are required for that service, these must be populated on the order.


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