Prevent Orders from Shipping


Overview

Depending on your workflow and preference, you can control which orders get imported into Shipbridge and are allowed to be shipped. Based on their payment or internal statuses (e.g Dropship, Backorder, Blacklist and more) you can allow or prevent shipping of specific orders. For example, you may want to allow shipping of wholesale orders before receiving payment for them.


Unpaid Orders

By default, unpaid retail orders will neither ship nor load into Shipbridge. However, you can allow unpaid orders to be shipped at the customer or order level if the following settings are enabled.

To allow shipping unpaid orders based on the customer:

  1. Go to Client Settings > Orders > select Allow shipping unpaid orders.
  2. Go to Company Settings > Toolbox > Shipping > select Allow shipping regardless of payment status for selected customers.
  3. Go to Customers > Manage Customers > select a customer > on the Customer Details page, select Allow Shipping Unpaid Orders > Save.Allow shipping
Shipbridge users must also have the Allow shipping regardless of payment status Admin setting enabled. Contact Sellercloud Support for assistance.
The above procedure will affect orders created after the setting has been enabled. For orders already created under the customer, you will need to select Allow shipping unpaid orders for each order, as shown below.

To allow shipping unpaid orders on selected orders:

  1. Go to Client Settings > Orders > select Allow shipping unpaid orders.
  2. On each Order Details page, go to Actions > Allow shipping even not paid.Allow shipping not paid

Even if a customer is not configured to ship unpaid orders on the customer level, the steps above will override the process and allow orders to ship.

To prevent orders from shipping until they are fully paid, use the action Do not allow shipping until paid.

Backorders

There are two options in Shipbridge to flag orders with no inventory or as backorders:

  • Colorize the row – In Shipbridge Menu > Options > General tab > Check Colorize orders with Inventory Availability Qty > Enter the quantity and color to colorize the order row when inventory for that order falls to that set quantity. The order row stays colorized until products in the order rise above the set level.
  • Divert Order to Requires Attention tab – In Shipbridge Menu > Customize Interface > GUI tab > Check Auto move orders with backorder items to the attention tab > OK. The new Requires Attention tab will appear next to the Shipped and Unshipped tabs above the order grid. Backorders will import under that tab until inventory becomes available.

Dropship orders

In Companies > Select Company > Toolbox > Shipping, you can enable the following dropship statuses:

  • To prevent orders with any dropship status from Pending or greater from exporting into Shipbridge, check Drop Ship = None.
  • To prevent orders with a dropship status from Requested or greater from exporting into Shipbridge, check DropShip < Requested.
    Note: When this setting is enabled, orders with Dropship: Pending and None statuses will be imported into Shipbridge.

Learn more about the Company Shipping Preferences here.


Blacklisted orders

Orders can be flagged for blacklisting based on set criteria.


On Hold orders

For any reason, you can change an order’s Status to On Hold to prevent shipping and exporting to Shipbridge.


Overview

Depending on your workflow and preference, you can control which orders get imported into Shipbridge and are allowed to be shipped. Based on their payment or internal statuses (e.g Dropship, Backorder, Blacklist and more) you can allow or prevent shipping of specific orders. For example, you may want to allow shipping of wholesale orders before receiving payment for them.


Unpaid Orders

By default, unpaid retail orders will neither ship nor load into Shipbridge. However, you can allow unpaid orders to be shipped at the customer or order level if the following settings are enabled.

To allow shipping unpaid orders based on the customer:

  1. In Client Settings > Select Allow shipping unpaid orders.
  2. In Company Settings > Toolbox > Shipping > choose Allow shipping regardless of payment status for selected customers.
  3. Open the Customers tab and search for the customer.
  4. Choose Allow Shipping unpaid orders > Save.
If you enable this customer setting after creating the order, you must open each order’s Action Menu > Allow shipping even not paid > Go. The setting change above will only affect orders that are created after the setting is enabled. If you enable Allow shipping even not paid on the order’s details page via the Action Menu, this will allow the order to ship regardless of the other settings.
Shipbridge users must also have the Allow shipping regardless of payment status Admin setting enabled. Contact Sellercloud Support for assistance.

To allow shipping unpaid orders per order:

  1. In Client Settings > Enable Allow shipping unpaid orders.
  2. On each order’s details page > Action Menu > Allow shipping even not paid > Go.

Backorders

There are two options in ShipBridge to flag orders with no inventory or as backorders:

  • Colorize the row – In ShipBridge Menu > Options > General tab > Check Colorize orders with Inventory Availability Qty > Enter the quantity and color to colorize the order row when inventory for that order falls to that set quantity. The order row stays colorized until products in the order rise above the set level.
  • Divert Order to Requires Attention tab – In ShipBridge Menu > Customize Interface > GUI tab > Check Auto move orders with backorder items to the attention tab > OK. The new Requires Attention tab will appear next to the Shipped and Unshipped tabs above the order grid. Backorders will import under that tab until inventory becomes available.

Dropship orders

In Company Settings > Toolbox > Shipping, you can enable the following dropship statuses:

    • To prevent orders with any dropship status from Pending or greater from exporting into ShipBridge, check Drop Ship = None.

Note: When this setting is enabled, orders with Dropship: Pending and None statuses will be imported into Shipbridge.

sellercloud shipping

Learn more about the Company Shipping Preferences here.


Blacklisted orders

Orders can be flagged for blacklisting based on set criteria.


On Hold orders

For any reason, you can change an order’s Status to On Hold to prevent shipping and exporting to ShipBridge.


Was this article helpful?

Related Articles