Returns & Reimbursement Summary (FBA)

Overview

In this article, you will learn about Sellercloud’s FBA Returns and Reimbursement Summary report. This report facilitates the process of reconciling FBA refunds with returns and reimbursements. It provides a summary of FBA returns and reimbursements for a specific period. 

It includes information about the returns and reimbursements, as well as details about the orders:

• Returns Summary: Quantity Original, FBA Quantity Returned, RMA Quantity Returned, and Quantity Balance.
• Reimbursement Summary: Refunds, Cash Reimbursed, and Inventory Reimbursed.
• Order Details: Company, Order Number, and Channel Order Number.

For more information and other ways to view FBA returns and reimbursements, see FBA Returns and Reimbursements.

Access and Customize the Report

To use the report, follow these steps:

1. Navigate to Reports > Returns & Refunds > Returns & Reimb. Summary (FBA).
2. Set up the Default and Custom filters to have the report show precisely what you need.
3. Click Search. Each filter you apply gets highlighted in green. If a filter is gray or not displayed at all, it’s not active.
   
4. To manage the columns in the report, click the three dots icon on the top right and select Customize Columns. You can:
   1. Reorder columns by dragging them up or down in the list;
   2. Hide columns by clicking the Trash icons;
   3. Add columns by clicking Add column.
      
5. To sort the data differently, use the Sort by menu.
6. To save your filtering and sorting options, click Save view, type a Name and click Save.
   
7. To export the full report to a spreadsheet, click Actions on the bottom right and select Export to Excel. Spreadsheets include all columns, including those hidden in the report.
   

Filter and Column Definitions

Click the drop-downs below for filter and column descriptions.

Interpret the Report

Here’s how to use this report to reconcile your FBA refunds. The table below outlines all four possible scenarios. Compare your report’s results against these scenarios to determine if you need to follow up with Amazon.