Overview
Shop HQ is a leading entertainment shopping site that delivers an engaging shopping experience through live TV and social media. In this article you will learn how to automate order downloads, update order status, and refund Shop HQ orders from your Sellercloud account.
Automate Order Download and Tracking Upload
To enable automatic order downloads from Shop HQ to your Sellercloud account:
- Go to Settings > Companies > Manage Companies > select a company.
- In Toolbox, select Shop HQ > General Settings > Edit.
- In the ShopHQ General Settings panel, select Enable Order Download > Enable Order Fulfillment Upload > Save.
Shipping Method Mapping
You can map the shipping methods sent for each order by Shop HQ to a preferred shipping carrier and service.
- Go to Settings > Companies > Manage Companies > select a company.
- In Toolbox, select Shop HQ > Shipping Method Mapping > Edit.
- For each Shipping Method, select a corresponding Code to Send and click Save.
Shop HQ communicates the required shipping method via codes. The shipping codes must be mapped for sending the shipping confirmation.
Refund a Shop HQ Order
To issue a refund for Shop HQ orders marked as shipped in Sellercloud:
- Go to Orders > Manage Orders > Select an order.
- On the Order Detail page, select Actions > Issue Refund.
- Enter the amount to refund > Add notes > Click Refund.
Cancel a Shop HQ Order
After cancelling an order in the Shop HQ seller portal, you can mark it as cancelled in Sellercloud:
- Go to Orders > Manage Orders > Select an order.
- On the Order Details page, go to Actions > Set Cancelled Internally > Save.
