Configuring Refund Settings

SellerCloud offers several options which can restrict specific
users from issuing refunds, regardless of which channel the order originated.

Option #1 – Restrict a user entirely.

1. Open the Employee tab and select that
   employee.
2. Click on the Roles tab in the side
   menu.
3. Move the role called Refund Handler to the Not A Member Of column by selecting it
   and clicking the Remove button.
4. If this employee would attempt to
   refund an order, the refund process will not proceed.

Option #2  – Set a refund amount to limit even Refund
Handlers.

1. In the Client Settings, check the
   setting Limit Order Refund to
   _______ to limit a refund amount, and enter a maximum refund value.
2. Save the setting. Now a Refund
   Handler can only issue small refunds, and any large amount will need to be
   issued by a Client Admin.

Option #3  – Allow a refund-restricted users  to initiate the refund request, but require
that the refund be approved in order to be completed.

1. Open the Client Settings and check
   the Enable Order Pending Actions
   option.
2. When a restricted user refunds, or
   cancels an order, it will not actually process it immediately, but rather will
   generate a refund request which can only be accessed by employees who are not
   restricted, like a client admin or a refund handler.
3. Refund requests can be managed from
   the Order Action Request page on the
   Order menu.
4. Select an order and select an action
   from the menu, either to process the refund or to reject the request. When
   rejecting a request you will need to enter a reason on the following page
   before continuing on.