Credit Memo Workflow


Overview

Sellercloud helps you update your inventory and accounting records upon issued Credit Memos. A Credit Memo is created to log the return of products purchased from the Vendor. It can be created from scratch or from the related Purchase Order.


Create a Credit Memo from Scratch

If you want to issue a Credit Memo from an existing purchase order, follow the steps in the next header.
  1. Go to Purchasing > Create New Purchase Order.
  2. Select the associated Company.
  3. Select the Vendor you are returning the products to.
  4. In the PO Type field, select Credit Memo, and proceed.Create Credit Memo From Scratch
  5. Add the products to be returned. To do that, click the Add Products button or the plus icon, in the upper right of the Products panel. When searching for the requested products, you can use the filter options or the SKU List Mode.
  6. Alternatively, you can upload products in bulk with an import file.Upload Products List into Credit Memo
  7. Go ahead to Address step of the wizard.
  8. Provide all required info, and click the green flag.Finish Credit Memo creation
  9. The Credit Memo page appears upon clicking OK in the notification.

Create a Credit Memo from a PO

  1. Go to Purchasing > Manage POs.
  2. Select the Purchase Order based on which you want to create a Credit Memo.
  3. In the upper right, click Actions, and select Create Related Credit Memo.Create Related Credit Memo from PO
  4. Upon clicking the link in the notification, you will be switched to the newly added Credit Memo.
  5. The associated Credit Memo link will also appear at the top of the PO page.Related Credit Memo link on PO
  6. The inventory will be updated upon Purchase Order Receive. To do that, select the Receive Whole PO option from the PO’s Actions menu. This will mean that the items are returned to the Vendor.

Ship a Credit Memo

To send a Credit Memo to your Vendor, follow the steps described below.

  1. Go to Purchasing > Manage POs.
  2. Filter the POs list by the Credit Memo PO Type.Filter POs list by credit memos
  3. Select the appropriate Credit Memo.
  4. In the upper right, click Actions, and select Ship Credit Memo.Ship Credit Memo
  5. Fill in the required fields, and click Save Shipped.
    If you want to manually update Credit Memo shipping information, you can use the Update Shipping option that is under the Credit Memo’s Actions menu.

Creating a credit memo

If you want to create a Credit Memo from an existing Purchase Order, open the PO details page and select Create Credit Memo from Actions.

When returning an item to a vendor, create a Credit Memo that will update your inventory and
billing. The inventory update will finalize when you select the Receive PO action.

  1. Go to Inventory > Purchasing.
  2. Select Create New Purchase Order and set the PO type to Credit Memo.
  3. After you set the details on the newly created Credit Memo, you can add products and do
    most actions available for normal POs.
  4. To finalize the Credit Memo, you must select the action Receive PO from the purchasing
    list. This will mean that the items are returned to the vendor and they will be subtracted
    from your inventory.

Ship Credit Memo

You can use the Ship Credit Memo function in Sellerсloud to send a credit memo to the Vendor. Learn how to do so by following the instructions below:

  1. Go to Inventory > Purchasing > In Filters find PO Type and select Credit Memo Search. 
  2. Open the Credit Memo and go to Actions > Select Ship Credit Memo and click on Go > Fill in QtyToShip for all items > Click on Save Shipped.

Update Shipping

You can use the Update Shipping function in Sellercloud to update the shipping and tracking information in a credit memo. Learn how to do so by following the instructions below:

  1. Go to Inventory > Purchasing > In Filters find PO Type and select Credit Memo Search.
  2. Open the Credit Memo and go to Actions > Select Update Shipping and click on Go > Update shipping details > Click on Save.

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