Home Depot Orders Overview

Overview

Once your Sellercloud account is integrated with the Home Depot channel, you can post products on the Home Depot store site, track your inventory, and manage Home Depot orders directly from Sellercloud.

You are not allowed to cancel or refund an Order until either partial or full payment is applied to that Order.
To learn more about Home Depot products, refer to Home Depot Product Properties.

Automate Order Download and Tracking Upload

To automate Home Depot orders downloads, and allow tracking for those orders, enable the respective company-specific Home Depot settings by following the steps below.

  1. Go to Settings > Companies > Manage Companies.
  2. Select the requested company.
  3. Click Toolbox, navigate to Home Depot, and select Home Depot General.
  4. In the upper right, click Edit.
  5. Select the Enable Order Download and Enable Order Fulfillment Upload settings.
    Orders download approximately every 30 minutes. The tracking and ship date will automatically be sent to update the order status on the channel.
  6. Save the changes.Home Depot General Settings

Shipping Method Mapping

Sellercloud’s shipping method mapping tool lets you manage custom shipping methods for each channel you are integrated with. When configured, the shipping method selected by a customer will be imported along with the order.

To get more information on how the Sellercloud Shipping Method Mapping tool works, refer to Shipping Method Mapping.

To adjust a shipping method for Home Depot orders, follow the steps below.

  1. Go to Settings > Companies > Manage Companies.
  2. Select the requested company.
  3. Click Toolbox, navigate to Home Depot, and select Shipping Method Mapping.
  4. In the upper right, click Edit.
  5. Select the requested shipping method for each Home Depot method line.
  6. Alternatively, indicate if the selected method is intended for rush orders.
  7. Click Save.Shipping method mapping home depot

Cancel a Home Depot Order

In Sellercloud, you can cancel Home Depot Orders by following the steps below.

You are not allowed to cancel an order if there is a refund issued on that order.
  1. Go to Orders > Manage Orders > Order.
  2. In the upper right, click Actions, and select Cancel Order.
  3. Specify the reason for canceling the order.
    Cancel HD Order
  4. Select the products to be returned, and their respective quantities.
  5. Alternatively, to cancel an order only within Sellercloud, select the Do Not Send To HomeDepot checkbox, which will not submit order cancellation to the Home Depot
  6. At the top of the wizard, click HomeDepot Cancel Order.

Refund a Home Depot Order

To issue a Refund on returned items, follow the steps below.

  1. Go to Orders > Manage Orders > Order.
  2. In the upper right, click Actions, and select Issue a Refund.Issue Refund on Home Depot Order
  3. Specify Refund details.
  4. In the Operation Typefield, select whether the Refund will be issued by a check, or by another method indicated under the Refund Method If issued by a check, enter the relevant Check Number under the Other Info panel. For other methods, you can add the number of the associated document.
    Issue Refund Home Depot
  5. In the Amount To Refundfield, enter the total amount to be refunded. This defaults to the Total Amount Paid.
  6. Select the Refund Date, which is the date the operation will be logged. This defaults to the current date.
  7. Optionally, select the Add Refund Amount As Discount To Order checkbox to apply the discount by the refunded amount.
    If you are issuing a refund but still plan to ship the items, select the Add the Refund as a Discount to Order checkbox. This is because, for non-wholesale customers, you are not allowed to ship the orders until the full payment is received.
  8. In the Notes field, briefly explain why the payment is being refunded.
  9. At the top of the page, click the Refund button to proceed.
  10. Once processed, the relevant note will appear on the Order under the Notes panel.
  11.  Sellercloud will send the new Order Payment Status to Home Depot.Issue Refund Home Depot

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