Overstock Orders Overview


With Sellercloud, you can update order information for Overstock from a single platform. In this article you will learn how to cancel, refund, and monitor the status of your Overstock orders. You will also learn how to customize shipping methods using Sellercloud’s Shipping Method Mapping tool.

Automate Order Download and Tracking Upload

You can automate the process of order download and tracking upload by following these steps:

  1. Go to Settings > Companies > Manage Companies > select a company > Toolbox > Channels > Overstock > General Settings Edit.
  2. Check the boxes Enable Order Download and Enable Order Fulfillment Upload.
    Orders download approximately every 30 minutes. Tracking and ship date will be exported automatically to update the order status on Оverstock.

Order Settings

If you use Shipbridge to fulfill your Overstock orders, you may need to disable the setting Use Overstock.com return address for all Overstock orders in Menu > Options > Shipping. It is a new requirement not to have overstock.com printed on the shipping label, and this setting controls that.

Shipping Method Mapping

Sellercloud’s Shipping Method Mapping tool allows you to easily customize shipping for each channel integrated with your account. When orders are downloaded into Sellercloud, the shipping method chosen by the customer will be imported as well.

  1. Go to Settings > Companies > Manage Companies > Select a company > Toolbox > Channels > Overstock Shipping Method Mapping.
  2. Click Edit > Go to Shipping Method > Choose your desired shipping method option from the dropdown menu.
  3. Go to Code to Send > Choose code from the dropdown menu.
  4. Check the Rush Service setting if orders using this shipping method will be rushed.
  5. Click Save.

Overstock Shipping Method Mapping

Cancel an Overstock Order

Unless an Overstock order is marked as Ship Confirmed on Overstock, it can be cancelled.

  1. Go to Orders > Manage Orders > Open the order that needs to be cancelled.
  2. On the Order Detail page, select Actions > Cancel Order.
  3. On the new page, select the cancellation reason, mark the items due for cancellation and press Overstock Cancel Order.The image shows the cancel order page.


Refund an Overstock Order

For returned items, create an RMA. Refunds can also be issued from the RMA. Read more here.

  1. Go to Orders > Manage Orders > Open a completed order > Actions menu > Issue Refund.
  2. Confirm the amount being refunded, add notes, set the other settings to your liking, and press Refund. Line item refunds and partial refunds are allowed.
  3. Sellercloud will submit this refund information to Overstock and adjust the payment status of the order.
    The image shows the Houzz's Refund page.


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