Configuring ShipBridge Options

Understanding the ShipBridge options

This article explains all of the options available to configure ShipBridge to your exact needs.

For the best user experience, the ShipBridge options are organized into several sub-tabs:

  • General
  • Connection
  • Invoice
  • Shipping
  • Batches
  • Customs
  • Carriers
  • Shipsurance
  • Scan and Ship
  • Rates

Accessing ShipBridge options

To go to ShipBridge options, click Menu > Options.

Learn how to configure the settings in each tab below.

General tab

To open the General tab, go to Menu > Options > General.

Here, you can configure a number of settings.

General tab

Using the default shipping method

You can set a default carrier when no shipping method was set for an order. Typically, a company will have a standard shipping method for orders when the customer did not request a specific method. It includes options for domestic and international (both general and rush) shipping. 

Default shipping method options

You can easily set the default services per shippers here:

Default services per shipper options

Using default shipping services

You can easily set the ShipBridge default shipping services to ignore the shipping templates set on the orders in Sellercloud.

Always use default shipping services setting

Understanding other settings
Always show all relevant services in the grid  You will see all possible carriers that can be used for this order. 
Use upper-case mode in customer information  Customer names/address will start with uppercase and continue with lowercases in case they are entered in any other way. 
Use strict order ID filtering  This setting is for the Order ID filter (grid). When disabled, the filter shows results for partial "order IDs" (e.g. 123 will match 1234, 12309, etc.). When enabled, the filter only shows the matching order IDs. 
Enable multi-package support  This setting allows shipping an order in multiple packages. 
Notify of new/hidden orders  You will see a notification when new orders are imported. 
Requires login at startup  Normally, once you set your login details, we will not require you to log in every time you start ShipBridge. This setting will require login credentials on every application start. 
Enable ‘Shipped Tab’  You will see a tab with shipped orders. 
Suppress “Corrupted order” error message  No error messages will be shown when some field info in the order is corrupted (e.g., address). 
Show address validation PIN error  It checks if the postal code is correct for the address. 
Show Mark Order as “Pending Address Correction” option  Orders will be marked when they need address correction. 
Enable invoice counter  Enabling this option causes ShipBridge to print an invoice count number on each invoice that is printed on any given day. 
Display item condition  It displays the condition of the product (New, Refurbished, etc.). 
Hide the customer note tab  This setting controls if the customer notes tab is visible. 
Auto download new orders every (minutes)  It is set to five minutes by default. You can lower it to one minute. 
Only update the shipping status of orders in the grid  It updates the status of orders included in the grid. 
Refresh the orders loaded in the grid  Only the order already loaded in the grid will be updated. 
Preserve weights  The weights will not be updated. 
Use Per Quantity Shipping Preferences  When checked, ShipBridge uses per quantity shipping preferences set in SellerCloud on the Product level. 
When changing the customer service status of orders, ask user to enter a merchant note  You will be prompted to enter a note into a pop-up window. 
Allow use of replacement SKUs for order items  It allows you to replace the SKU with a replacement one when needed. 
Use filter scrollbar when necessary  Leave it enabled to show scroll when filters do not fit the filer area. 
Save order download status  This setting enables a flag on the Order (Downloaded to ShipBridge) when the order is downloaded in ShipBridge and saves the last downloaded time. 
Colorize orders with Inventory Available Qty <   By default, ShipBridge will color the orders that have products with a negative inventory. Can be set to higher values and you can pick the color. 
Copy Bill To Phone to Ship To where necessary (requires refresh)  You can copy the bill to phone, to the ship to phone when no ship to the phone number is present. 
Automatically log off users if system is idle for   This is a security option to log off the user if no actions were taken for the selected period of time. 
Download orders on demand  This setting works when refreshing orders. 
Stop blacklisted orders  It prevents blacklisted orders from importing into ShipBridge. 
Download compact order data  This setting helps to speed ShipBridge up by pulling in less info from Sellercloud. 
Fetch user-defined columns for order  Order custom columns will be added from Sellercloud into the order. 
Fetch user-defined columns for products  Product custom columns will be added from Sellercloud into the product. 
Search for Order Source Order ID in the Order ID filter  It allows you to search by the channel order ID instead of the one used in Sellercloud. 
Only load orders from specific warehouse  When enabled, you can select the warehouse. ShipBridge will only load orders that ship from that warehouse. 
Filters should not affect previous grid selection  Changing the filters will not affect the grid selection unless you apply them. 
Only load orders marked as OK To Ship  ShipBridge will only load orders with this status. The status can be applied in Sellercloud automatically, manually, or by plugins. 
Use Experimental Feature  This setting should be on to use the Use Per Quantity Shipping Preferences option. 
Include Client User Documents  These are various custom user documents, stored in connection with an order. They may be text, images, or other formats and are imported into SB with the order when this option is selected. 
Use Product Shipping Preferences  Read about Product Shipping Preferences here. 
Include Client User Address book  Read about Address Book here. 
Enable Service Highlighting  When enabled, you can click the Highlight Services button below. You can add services to be highlighted when you calculate rates. 
Include Target Info  When enabled, info for Target orders will be fetched with the order info. 
Include Walmart Specific Order Data  You can add channel-specific order data for Walmart. 
Enable Diagnostic Trace  When a developer needs more info to debug an issue, they may ask the client to turn this one so more detailed logging can be collected. 
Override with Product SKU  ShipBridge will recognize the product by its "Product ID" number instead of the "SKU". 
Do not download product metadata  ShipBridge will not include metadata in the product information. 
Automatically delete request and response files older than days  Request and response files are logs saved every time a label from a shipping service is requested, and then the response is shown when that label is sent back. 

They can be accessed from Help>Output File Locations. 

Connection tab

To open the Connection tab,  go to Menu > Options > Connection. Here’s where you manage ShipBridge’s connection to your Sellercloud account. 

Understanding web service connection 

To connect ShipBridge to your Sellercloud account, or to log in to ShipBridge, you need: 

  • Web Service URL 
  • Username 
  • Password 

Providing username and password 

Please use your regular Sellercloud username and password.

Providing Web Service URL 

The web service URL will likely be similar to your Sellercloud website URL, with one change. Substitute “ws” for “cwa” in the URL; for example, 

For standalone installations of Sellercloud, the Web Service URL is

Providing web services URL

You can also change the connection properties from the main ShipBridge screen by clicking the username in the top right corner of the application and selecting the Logout button. After logging out the current user, you will be prompted to enter a username and password to reconnect to the service.

Logout button

Invoice tab

To open the Invoice tab,  go to Menu > Options > Invoice. Here’s where you configure your invoice and packing slip options when printing packing slips from ShipBridge. 

Invoice tab

Configuring Invoice Type 

To configure the invoice type, select the type and format of the invoice.

Thermal (4 x 6 in)  Portrait orientation.

Thermal printer.

Thermal Landscape (4 x 6 in)  Landscape orientation. 

Thermal printer. 

Lettersized (PDF)  8.5×11. 

Laser printer.

InkJet printer.

Invoice formatting comes from settings in the Sellercloud website. For more information, click here.

Understanding general invoice options
Invoice exceptions Sets up rules to skip auto printing invoices under certain conditions.  


Channel Invoices  Sets up the printer, invoice and printing types for each channel. 
Do NOT print invoices when shipping  Skips printing invoice automatically after the shipping label prints. The invoice can still be printed manually by selecting orders and pressing the Preprint Invoices button.  

The option can be used to pick the orders while preprinting all the invoices. 

Read here about SellerCloud’s picklist functionality. 

Skip invoice image downloads  This setting stops the image of the order's item from downloading to speed up the invoice printing. 
Print 2 invoice copies when shipping orders  Prints a 2nd copy of the invoice. 

This option can be useful in case you are going to file a hard copy of the invoice. 

Use queue: invoices per chunk  Can be used when printing a series of invoices together. Instead of each invoice PDF being downloaded and sent to the printer individually, invoices can be downloaded in groups and sent to the printer as one job. 

The count refers to the maximum number of invoices per group. 

Print invoices while a batch is running (only select if a separate printer is used)  Helps to fasten the process of invoice and label printing. 

Two printers are necessary. 

Do not allow reprinting invoices  Blocks invoice printing for orders that already have a status of invoice printed.  
Save order changes after preprinting invoices  Sends a notification back to Sellercloud that the invoice for an order is already printed. 
Auto print invoices on grid population  When an order is added to the order grid (automatically or manually), its invoice is auto-printed. 
Print invoices only for multi-item orders  When the option is checked, invoices for single-item orders will not be printed.
Print API label/invoice on half page (for all companies)  Prints a label and invoice on a letter-sized paper side-by-side.  You can find more info here. 
Per Company Print Templates  Sets individual print templates for each company. 
Print only one invoice for multi-package orders  When this option is unchecked, the invoices are printed for each package in the order. 

Check this option if you need only one invoice for an order.

Use high DPI when printing  Check this setting to set a higher resolution for invoice printing. 

Understanding 4×6 invoice options 

When using the 4x6 invoice, you can configure settings for whether to include a gift note, location notes, shipping service, etc. 

4 x 6 invoice options

Understanding other 4x6 invoice options
Print quantity in a larger font size if items > 1  This option is used to help remind the shipper that the order contains more than one item. 

Similarly, it prints: 

  • R for rush orders 
  • G for gift orders 
  • GW to identify gift wrap
Print product names in multi-line if necessary (don’t trim)  Can reduce the length of the invoice, since some companies prefer that the invoice is always one page even if it means that the product name is truncated. 

Similarly, there is an option of whether to print kit components on the invoice. 

Print barcode on invoice  Select to use either OrderID or Order Source OrderID. 

Understanding Letter-sized invoice options 

If you select a Letter-sized invoice type, you can set the details for what to display on the invoice in your Sellercloud portal by clicking the Edit Invoice Preferences link. 

Printer is thermal (4X6)  Allows the invoice configuration options from Sellercloud to print on a thermal label. 
Download PDF invoices in one file  When shipping multiple orders at once, invoices will be downloaded all in one file instead of one at a time. 
Download PDF invoice immediately  Check this setting to speed up the printing of the invoice. 

Selecting the printer

You can select the invoice printer and test print. Make sure your printer conforms to the invoice type selected above. The printer for invoices can be different than the shipping label printer, or it can be the same. For example, it can be set to the label paper so that shipping labels and invoices will print consecutively, coming out of the printer 2 by 2.

Selecting printer

Understanding invoice exceptions 

This option allows you to set up rules to skip auto-printing invoices under certain conditions. This is often used when you only want to print for channels that require a packing slip. 

Invoice Exceptions will not apply when printing Half Label/Half Invoice.

Configuring exceptions

An invoice exceptions window can be used to set only one or multiple exceptions. You can delete configured exceptions one by one or all together. 

To set an exception: 

  1. Click Invoice Exceptions.
  2. Click Add exception.  Adding invoice exceptions
  3. Select the Exception Type – whether the skip rule is dependent on a Carrier and Service combination or on a Company and Channel combination. 
  4. Configure the ruleset to skip printing. 
  5. Click OK to save the rule to the grid. Configuring invoice exception

Shipping tab

There are numerous settings controlled on the Shipping tab.

To open the Shipping tab, go to Menu > Options > Shipping

Shipping tab

The table below shows which shipping program will be used for each carrier and order type (domestic or international) based on the ShipBridge settings. 

Shipping map

Understanding the settings
Save non-trackable numbers to a separate field  Saves non-trackable tracking numbers in a separate field in the Order object. These tracking numbers are USPS First Class tracking numbers that start with 0.
Always prompt after each shipping (not applicable in Scan&Ship)  When shipping multiple orders via the grid, display a prompt whether shipping should continue with the next order. 
Require exclusive shipping lock, Shipping lock duration (min)  Will place an order in a locked state for the set duration of time once the shipping process has been initiated by a shipper. This will prevent double shipping orders from another shipping station.
Use senders phone when none other is specified  Can be used when a phone number is required for the delivery address. It will place the sender’s phone number if no other phone number is available.
Populate package dimensions in shipping label requests  When a package type has been selected, the dimension of the package type can be auto populated in shipping label requests. 
Require dimensions for orders  The system will send notifications for orders where dimensions are not specified.
In Package Manager generate a separate package for each bundle item  When loading the package manager for an order, automatically generate a separate package for each order bundle item. 
Clear Overstock phone number  SellerCloud integrates with Overstock marketplace. When setting is enabled Overstock phone number will be cleared from order information. 
Only offer USPS services for US territory destinations  If you want ShipBridge to only offer USPS services for US Territories, this can be set here.
Only offer USPS services for POB destinations  If you want ShipBridge to only offer USPS services for POB destinations, this can be set here.
Allow aggregator services for POB (UPS Mail Innovations, FedEx SmartPost, DHL Global, UPS SurePost, DirectLink)  Will allow shipping to PO Boxes via aggregator services no-postage services/carriers. 
Only restrict selection for orders with PO Box in Address line 1  Will restrict selection of orders with PO Box in Address line 1. This setting works together with Only offer USPS for POB destinations.
Show how much customer paid for shipping (on Calculate Rates form)  When selected, on Calculate Rates form will be shown how much customer paid for shipping.
Warn when a shipping rate is more expensive than what customer paid  The system will show notification that a shipping rate is more expensive than what customer paid.
Warn if customer paid $0  Will warn shipper if customer paid $0 for shipping.
Validate all addresses in ShipBridge before shipping  All addresses will be validated automatically before shipping.
Validate addresses without suggestions  Address will be validated without showing suggestions.
Do not overwrite secondary address information  The address validation overwrites the second address. When setting is enabled, the address won’t be overwritten.
Automatically set weight to 1 oz when an order is > 0 oz and < 1 oz.  All weights will be set to 1 oz when an order is > 0 oz and < 1 oz. 
Set default order weight (when 0 oz) Single-item/Multi-item orders  Chosen default order weight (when 0 oz) will be set for all single-item/multi-item orders.
Require PIN before shipping orders with order total > $  The system will require PIN before shipping with defined order total. 
Reference fields: Use product name instead of order item description  When the reference type "(W/BUNDLE) QTY - LOCATION NOTES - PRODUCTNAME" is used, enable this setting to use the product name instead of order item description.
Silently validate addresses with standard changes (ZIP+4, abbreviations)  The system will automatically validate addresses with standard changes (ZIP+4, abbreviations) without additional user actions.
When using multiple warehouses, deduct inv qty from proper warehouse (based on location)  It will help to associate inventory reductions from a station to a specific warehouse in SellerCloud
Use company first/last names instead of company name  Company first/last name specified in SellerCloud will be used instead of company name in all payment actions. (e.g. on printing labels). 
Always recalculate order weight based on product/item weight  When setting is enabled:

  • Single item orders pull from the ship weight of the product.
  •  Multi-item orders calculate the total weight based on the product weight of all the products.

When setting is not enabled, the weight on the order – Est. Shipping weight on the Shipping Tab – will be used. The Est weight is provided by the sales channel and can often be inaccurate.

Ignore zero-weight products when calculating package and order weight  Zero-weight products will be ignored when calculating package and order weight. 
Warn when shipping an order with $0 declared value  The system will show notification that an order has $0 declared value. 
Use old package editor code  Will enable the use of legacy way of Editing packages on the order. 
Only update Ship Weight when saving order/product weights  The weight will be saved only when edited from Menu > Save Weights back to Products. 
Allow batch unshipping  ShipBridge will allow shipping of multiple orders at once. 
Calculate order weight based on kit items  A kit’s weight will be calculated based on the weight of all components. 
Calculate per-package weight for multi-package orders  For multi-package orders weight will be calculated per-package. 
Use full Overstock address when overriding Ship From address  Overstock address will be used for the Ship From address.
Use 4x6 label for PDF labels printed by API carriers  This is a setting used when printing labels to a half label Half invoice, instead of filling half the letter size page it prints it as a 4x6. 
Use 4x6 collate  This is a setting which should be enabled in tandem with the previous oneUse 4x6 label for PDF labels printed by API carriers. Collating documents creates consistency in printing copies.
Hide the shipper phone number where possible  Shipper’s phone number will be hidden from the label. 
Include the customer name in the UI order log  The customer name will be shown in the UI order log. 
Add “Confirm orders” context menu shortcut  Confirm orders context menu shortcut will appear on the Menu. 
Show buttons to refresh existing, and download new orders  Buttons to refresh existing, and download new orders will be shown in the Order Grid Area. 
Consider Address Classification from CWA  Address Classification from CWA (SellerCloud) will be pulled into ShipBridge. 
After shipping, automatically clear and focus the Order ID filter  Order ID filter will be automatically cleared and focused after the selected order was shipped. 
Use per-package signature confirmation (Requires restart)  For multi-package orders, the regular Signature Required check box on the order will be hidden. Instead, configure the signature from the main grid by expanding the order or by using the “Edit Packages” (also available on Scan & Ship). 
If there is only one result in the grid, auto-select “Mark for Shipping”  If there is only one result in the grid, the order will be automatically marked for shipping. 
Use CWA package type dimensions where available  Dimensions selected in the SellerCloud (CWA) will be applied in the ShipBridge. 
Shipped tab: Skip order redownload  The order won’t be redownloaded to the grid if it is already present. 
Default grid insurance type  There you can select  default insurance type: Carrier or Third Party. 
Only allow shipping of orders loaded from picklists  Only orders loaded from picklists will be allowed for shipping. To learn more about picklists go to link. 
Require PIN for Delivery and Signature Confirmation changes  Requires entry of admin pin to allow Delivery and Signature Confirmation changes. 
Save declared value back to CWA/database  Values declared in ShipBridge will be saved back to SellerCloud.
Use Warehouse Address (based on Location and Station)  The warehouse address will be printed as the return address. 
Disallow USPS shipping for Amazon orders going to Mexico  Will restrict Amazon orders going to Mexico from USPS shipping. 
Skip CWA/WS--side shipping rules  Some shipping rules that can be set back in SellerCloud (CWA). This setting will have them ignored. 
Print 300 DPI shipping labels (ZPL format)  Will enable ZPL format for shipping labels. 
Print channel specific documents  Some sales channels need to print a required packing slip. When setting is enabled, these documents will be printed together with invoices. 
Trim phone numbers over 10 digits  Phone numbers will be cut to a standard 10-digits format. 
Remove non-numeric characters from phone numbers  All non-numeric characters will be automatically removed from phone numbers by the system. 
Strip/replace diacritic characters in ZPL Zebra Programming Language (ZPL) is a page description language from Zebra Technologies, used primarily for labeling applications. The setting enables to strip/replace diacritic characters from code. 
Rotate laser printed labels in landscape  All laser printed labels will automatically have landscape orientation. 
Use billing phone if over 10 digits  If the phone named in the order is over 10 digits, the billing phone will be used. 
Replace generic Amazon phone # with company phone.  Generic Amazon phone will be automatically replaced with company phone. 

Batches tab

To open the Batches tab, go to Menu > Options > Batches.

Batches tab

On the Batches tab, you can configure multiple file printing options.

Understanding the batches settings
Separate batches per SKU and per number of units  Before selecting to ship batches, you have to select the SKU in either Exclusive SKU or Includes SKU filter. 
Enable split batches  If you pick up setting Enable split batches you can choose to use separate batches per SKU and per number of units. 
Do not split batches  The batches will not be split per SKU or per number of units. 
When batch-printing invoices, skip if the order address is not verified  The invoices will be printed without address verification. 
Suppress invoice printer check  When choosing Suppress invoice printer check please note that when the API/Carrier and invoice printers are the same, invoices and labels may print out of order. 
Save labels to a single batch PDF file  This will save a batch print to a regular PDF file. 
Prepare for thermal printing  When selected with the setting above, the file will be saved in a format compatible with a thermal printer as a 4 x 6 label. 
Auto-open after saving  The file will automatically open for review and printing. 
Print label and invoice on half page on single PDF file  Invoices/labels will be printed on a half-page. 
Order notes must be acknowledged before batch shipping  The system will check whether all order notes are acknowledged before batch shipping and will show notification if there are unacknowledged notes. 
Exclude PO Box, military, US territories, and non-contiguous states from batches  PO Box, military, US territories and non-contiguous states will be excluded from batches. 

Customs tab

To open the Customs Tab, go to Menu > Options > Customs.

Customs tab

Shipping an international package typically requires completing a customs declaration with additional sender and product information. Sellercloud makes that easier with a number of settings to set default values in the customs form.

Understanding the customs settings
Customs Signer  Will print the shipper’s name on the customs form 
Default Customs Item Name Prints a standard product name on the customs form instead of the actual product names. 

For example: If you are selling makeup powder it would be better for the customs form to say ‘makeup’ and not ‘powder’ since powder will trigger additional inspections

Contents Type  Choose contents type. 

For example: Can be set to Merchandise or Gift.

Default Country of Origin  Choose country of origin. 

For example: Can be set to United States or Canada.

Divide item weight equally for multi-item orders  It's a shortcut to fill in the weight information for the products in the order. Customs usually requires weights to be itemized for each product in the order, and that the sum of all the weights equals the total weight of the order. 
Adjust declared price by  Will adjust the product values in the customs form higher or lowerUnless adjusted, ShipBridge will print the exact values from the order details.
When customs value is $0, automatically set to $1  When customs value is $0, can set  the declared value on the customs form to $1 since the customs form requires some value and  $0 is not accepted.
Dazzle: Do not populate customs declaration form Disables customs declaration forms for USPS shipments. This setting is used  by some companies who send their products in small envelopes and don’t bother to include customs documentsIt is advisable to always use customs declaration forms.
Maximum declared value Prevents the declared value  from showing too high of a number. Some companies are concerned that if the value is marked too high it might encourage theft or cause other problems.
Minimum declared value Prevents the declared value from showing too low of a number.
Use Lbs weight when editing order customs information (requires restart) The weight will be shown in Lbs. By default, the weight is shown in Oz.
Do not convert currency The currency won't be converted into $. By default, the currency is converted into  $. 

Carriers tab

ShipBridge integrates with multiple carriers. You can find information about configuring settings for them in the following articles:

Shipsurance tab

To open the Shipsurance tab, go to Menu > Options > Shipsurance.

Shipsurance tab

In the Shipsurance tab, you can sign Shipsurance within ShipBridge. 

  1. If you select the setting I have agreed to the Terms and Conditions, you accept Shipsurance terms and conditions.  
  2. When you choose the setting Automatically void insurance when refunding postage Shipsurance will refund the cost of the postage as part of the claim reimbursement. 
  3. If you enable setting Use production server, Shipsurance service becomes active.
Click here for more information on Shipsurance

SellerCloud integrates with Shipsurance, a popular discount shipping insurance provider. With Shipsurance you can lower your shipping costs with discounts of up to 90% on parcel and cargo insurance when compared to major carrier insurance rates. For example, the US Postal Service charges a $2.45 rate per $100 declared value. For a package valued at $300, you would pay $7.35 for coverage. When purchasing coverage through Shipsurance, you can get a rate of just 55 cents per $100 declared value. Your payment for a $300 package can be at just $1.65!

Shipsurance’s rates are based on $100.00 units. In the example above, there are 3 units of $100. When a package is valued at $350.00, there would be four units of $100.00 and you would pay accordingly.

Because many carriers provide coverage for the first $100 at no cost, ShipBridge looks at the carrier selection and purchases insurance accordingly. For example, if you are shipping through UPS, ShipBridge would only request insurance for the remaining units. If you are shipping through the US Postal Service, ShipBridge will request insurance on the entire declared value.

Aside from the actual savings, you can benefit from the coverage provided by Shipsurance when shipping through non-traditional carriers who don’t offer their own insurance. And of course, Shipsurance integrates with all traditional carriers as well, including UPS, FedEx, the US Postal Service, Canada Post, and DHL – for small parcels or heavy freight. See attached pricing sheet for rates.

Integration with Shipsurance will automatically apply insurance to each package at the time of shipping.

Currently, integration is accomplished via installing a customized ShipBridge plugin. You would need to contact SellerCloud Support and request the shipsurance plug in. The plug in will contain your account information and your specific insurance criteria. For example, you can request insurance only for packages valued over a set dollar amount. You can also limit insurance when shipping to particular locations, like specified countries.

To file a claim, click on this link here and complete the

To check on a claims status click on this link here.


ShipSurance Pricing Sheet.pdf

Scan and Ship tab

To open the Scan and Ship tab, go to Menu > Options > Scan and Ship.

On the Scan and Ship tab, you can configure a number of settings.

Scan and Ship tab

Using Scan and Ship mode (disable the grid)

  1. Select the option to Disable the grid (only allow Scan & Ship).Disable the grid option
  2. You will see Scan and Ship mode. This lets you ship a single order at a time. Scan and Ship mode

Scanning the same item with multiple quantities

If you have orders with large amounts of the same item, you can enable the convenient setting Allow scanning of multiple qty to scan the item only once and then enter the quantity. 

Allow scanning of multiple qty option

Automating the printing of shipping and confirmation labels

To increase the speed and use fewer clicks when printing shipping or confirmation labels, select these settings on the Scan and Ship tab: 

  • For printing shipping labels— Scan items and Ship Orders
  • For printing confirmation labels— Use Confirmation Code process to scan items. Also, select a printer for the confirmation labels
  • Skip product scan in Scan & Ship mode
  • Use single-scan shipping
  • Require Scan & Ship for multi-item orders
  • When scanning a SKU to load an order, mark the product as scanned
  • Focus the Ship & Print button instead of barcode

Automating shipping and printing options

Understanding other Scan and Ship settings
Print invoice with confirmation code  The system will require a confirmation code before printing the invoice. 
Use Confirmation Code to ship orders  The system will require a confirmation code to ship orders. 
Require scan and ship for all orders  Before shipping an order the system will first require to scan it.
Don’t allow an order to be scanned if the confirmation label is printed already  When the user has already printed the confirmation label, the order will be restricted for scanning. 
Clear default weight in Scan and Ship mode  The default weight set in Shipping Tab will be cleared in Scan and Ship mode. 
Auto-scan next SKU in Scan and Ship mode  When you scan a UPC and ship the order, Scan and Ship will load the next order that has that UPC/SKU. 
Require invoice barcode scan before printing shipping labels on the “Print and ship tab  When the setting is enabled, the system will require an invoice barcode scan before printing shipping labels. 
When scanning items, automatically set weight according to scale’s reading When loading order in Scan and Ship, set the weight to the scale reading. 
Require PIN when switching to keyboard input mode  The system will require a PIN when switching to keyboard input mode in Scan and Ship mode. 
Play sound  Here you can enable the option of playing notification sound for all scans, successful scans only, failed scans only.
Require PIN to verify products by SKU  If enabled, Scan and Ship will require scanning the product UPC instead of SKU. When SKU is scanned, the user will be required to enter a PIN. 
Enable advanced filtering with SKU/UPC  Enables filters on Scan and Ship window. 
Require PIN when editing filters  When setting is enabled, the system will require a PIN when editing filters. 
Allow scanning of replacement SKU/UPC  Will allow replacement items to be scanned. 
Ignore backorder/requires attention orders  Don't load backorder or Requires Attention orders in Scan and Ship. 
Always Use Cheapest Rate to Ship  The system will automatically select the chipset rate to ship an order regardless of the carrier chosen previously.  
Require that the user marks customer note as read (if there is one)  If there is a note, the system will require that the user marked it read before scanning. 
Allow saving unrecognized UPC/Alias to CWA  If UPC that is scanned is not recognized, the user will be able to save the new UPC to Sellercloud. 
Provide recent order status detail of no shippable order found  If UPC/SKU is scanned and Scan&Ship can't find a relevant order, show a list of recently shipped/edited/canceled/etc. orders that match that SKU or UPC. 
When searching by SKU, sort by multi-item orders first  When the user is searching by SKU, multi-item orders will be shown first in the list on the grid. 
Show product/packaging info on Print and Ship tab  When the setting is enabled, product/packaging info will be shown on the Print and Ship tab. 
Allow order splitting  In Scan and Ship allows the user to split orders into multiple shipments. 
Allow splitting of main kit component  It works together with the setting above Allow order splitting. This setting allows kits to be split into multiple shipments. 
Automatically check rows that have not been scanned yet  It works together with the setting above Allow order splittingThis setting enables the selection of all items still not scanned so they can be split. 
Add a note to 6x4 invoices and list the items split  It will print the items that have been split on the packing slip/invoice so the customer knows the other items are coming in a separate order. 
Allow processing of payments in Scan and Ship  Adds a tab to Scan and Ship which requires users to process order payment (if there isn't one yet) before shipping. 
Automatically read scale weight  Automatically read scale weight when a product is verified in Scan and Ship. 
Disable timer/scanner mode  By default, Scan and Ship may use a timer for the input fields (e.g. 1 second after the last keystroke). This option disables the timer. 
Require Scan and Ship if order total > $  Here you can put the value of the order at which the system will require scanning. 
Look up orders in Grid Only  When loading orders in Scan and Ship, only check orders in the grid. May speed up order loading. 
Look up orders in Grid first  When loading orders in Scan and Ship, first check in the grid list. May speed up order loading.
Auto-close the Scan and Ship form when the shipping lock expires  If the ship lock is enabled, an order is loaded in Scan and Ship, and the user doesn't ship it within the ship lock window (usually 5 minutes), automatically close Scan and Ship. 
On the last step of Scan and Ship, use wait time, auto-read scale weight, and ship the order if weight > 0  This setting enables auto-reading scale weight after the wait time specified in the Wait time setting below. 
Wait time  Here you can set the wait time until the system auto reads the scale.
Automatically set weight to 1 oz when an order is > 0 oz and < 1 oz  When the setting is enabled, the system will automatically set the weight to 1 oz when the order is > 0 oz and < 1 oz. 
Serial scan wait time (sec)  Here you can set serial scan wait time. 
Use new SKU/UPC search method  This setting enables a newer, more efficient method that the system uses finds a product ID based on a UPC you scan. 
Use one web service call  This setting enables an optimization to speed up the process of Scan and Ship. 
Use optimized Skustack product lookup  This setting enables Skustack acceleration. 
When scanning a SKU, load order based on Order date  This setting enables Scan and Ship to load orders chronologically based on an earlier order date when scanning an SKU. 
When scanning a SKU, load order based on Promise date  Promise date is the date by which you need to ship the order before the channel marks it as late shipping. This setting enables Scan and Ship to load orders chronologically based on an earlier promise date when scanning an SKU. 
Show package dimensions  Package dimensions will be shown in Scan and Ship mode. 
Require PIN when scanning a replacement  The system will require a PIN when you scan a replacement. 
Show a message box if a wrong item is scanned  The system will show a notification if you scanned an item from another order. 
Show packaging types based on the service selection  Only packaging types corresponded to the selected service will be shown in the packaging type dropdown list. 
Show declared value box  The declared value box will be shown in the left corner in the Scan and Ship window, Print and Ship Tab. 
Show address type box  The address type box will be shown in the left corner of the Scan and Ship window.
Use links in the order information panel  Sellercloud order and source order links will be shown in the order information panel in the Scan and Ship window (column on the left). 
Allow manual tracking number input  You can enable this setting if you buy shipping outside of ShipBridge and want to enter a tracking number manually. 
Allow scanning of Parent SKUs  This setting is aimed at Kit parent items, so the Kit Parent can be scanned and not each kit component. 
Hide Scanner/Keyboard input buttons  Scanner/Keyboard input buttons allow you to switch the input method from the keyboard or the scanner, so if an item does not have a scannable barcode, you can switch to keyboard input and type in the UPC or product ID.
Input type  Here you can set the default input type: Keyboard or Scanner. 
Require serials to match PO (product in stock)  This setting has to be turned on to stop shipping in the case the Serial Number is not found in the list of pre-entered SNs for the product. 
Look for replacement kit items  Kits can have replacements that have a different quantity configuration. For example, a kit comprised of 12 packs of 50 = 600. It can be replaced by a kit of 30 packs of 20 = 600. Although the order will have a quantity of 12, you will still be able to add 30 packs of 20 as replacements. This works by enabling this setting. 
Auto-calculate rates after check products tab  When setting is enabled, the rate tab will pop up showing them available rates as soon as all the items are scanned. 
Allow manual serial #input (overriding validation)  A serial number is a unique code assigned by the manufacturer to identify an individual unit of inventory. This setting allows serial number manual input without validation. 
Require Serial Number validation  A serial number is a unique code assigned by the manufacturer to identify an individual unit of inventory. This system will make the serial number validation required. 
Force Alias Checker  This will have ShipBridge check for a matching SKU if an alias is scanned. Alias is a secondary identifier which the client enters on an item
Auto-ship after rate selection  The order will be shipped automatically after the rate was selected in the Calculate Rates window. 
Automatically validate address type  The system will automatically validate the address type. 
Automatically confirm order after scanning all items  If all items of an order are scanned it will be automatically confirmed. 
Proceed only if order is confirmed  This setting requires order confirmation before shipping.  
Show product thumbnails  Product thumbnails will be shown in the Scan and Ship window. 
Regularly clear cache  A database request will be made to clear the cache every time a new order is loaded into Scan and Ship. 
Exclude Non Picked Orders  Picked orders are related to skustack, with skustack each order first has to be picked before shipping. This setting will not pull up any orders if they are not shipped.
Auto-scan empty kits  In the rare case where a kit has no items in it, it will not require a scan. 
Show order selection by SkuBlox barcode  When enabled, a 3rd Find option is added to the "Select order" tab on Scan and Ship, to allow searching by Skublox.
Hide kit parent  Hides all dependent kit parents from the product confirmation part of Scan & Ship. Users will often want to see the physical items they want to ship, not the kit parents. 

Rates tab

To open the Rates tab, go to Menu > Options > Rates.

On the Rates tab, you can configure a number of settings.

Configuring carrier API credentials

Complete your API credentials for each carrier you ship with and click Save.

Configuring carrier API credentials

Importing/exporting credentials from/to Sellercloud

If shipping carrier credentials were configured in Sellercloud (Settings > Company Settings > Company > ToolboxShipping API)you can import them into ShipBridge by clicking the Import from CWA Company Record button. 

You can also export credentials to Sellercloud using the Export to CWA company Record button.
Importing/exporting credentials from/to Sellercloud

Customizing Rates

Some carrier rates, such as for DHL eCommerce (Global Mail) and UPS Mail Innovation (UPSMI), cannot be obtained by API. Instead, these are brought into the Rate Calculator by importing their rate charts. 

  • See this sample DHL Rate Sheet.xlsx for chart formatting requirements and sheet names. 
  • See this sample file for uploading UPSMI rates into ShipBridge (keep the file name as-is).
These UPSMI rates are just a sample; everyone must request one from UPS and import it into ShipBridge.

Customizing rates
By enabling Only show rates from the custom tables (ignore APIs), only carriers with custom rates will be shown in the Rates table.

Understanding other Rates settings
Use dimensional weight rates Dimensional weight (DIM) factors in the lengthwidth, and height of a package when calculating shipping weight ratesThis has become important since carriers are more strict about using DIM weightWhen setting is enabled, DIM weight will be used for rate calculation.
When the rate calculator opens, load pre-selected packaging types  Here you can choose pre-selected packaging types showed in the rates table. 
Include rates for default/ empty package services  It adds an empty(default) package type when we require rates. When we get the packaging that we want rates for this has to be enabled to include the default packaging for a carrier. 
Default address classification  Here you can select default address classification: Residential or Commercial. Please note that the rates vary for different types of address.
Show rates for batch  This is shown in the process batches form and it would show the sum for shipping costs for all orders in the batch. 
Show FedEx Ground rate for residential destinations This setting defaults to disabled because FedEx Home offers benefits, such as Saturday or late evening delivery. Enable this setting If you want FedEx Ground rates, which are often cheaper than FedEx Home rates, to appear in ShipBridge. 
Calculate Rates based on Promise Date Promise date is the date by which you need to ship the order before the channel marks it as late shipping. When this setting is enabled, rates will be calculated based on promise date. 
Use negotiated rates If client has negotiated rates with the carrier (if they do certain volume, they will get lower prices from them). This setting needs to be enabled so we request the rates properly and get the proper rates returned.
Only show rates for UPS services When this setting is enabled only rates for UPS services will be shown.
Only show priority services for rush orders  If this setting is enabled priority services (e.g. USPS Priority) will be shown only for rush orders. 


Was this article helpful?

Related Articles