Configure Shipbridge Options


This article covers configuration options available for your Shipbridge account.

Access Shipbridge Options

Shipbridge’s configuration options are organized into several sub-tabs:

  • General
  • Connection
  • Invoice
  • Shipping
  • Batches
  • Customs
  • Carriers
  • Shipsurance
  • Scan and Ship
  • Rates

To access these sub-tabs, click Menu > Options.

Learn how to configure the settings in each tab below.

The image shows the options in Shipbridge.

General Tab

To open the General tab, go to Menu > Options > General. Here, you can configure a number of settings.Shipbridge general

Default Shipping Method

When no specific shipping method is requested for an order, you can set a default carrier. Typically, a company will have a standard shipping method to fall back on. This default should include options for for both domestic and international shipping, and for both general and rush orders.
The image shows how to set a default carrier when no shipping method was set for an order.

You can easily set the default services per shippers here:The image shows how to set the default services per shippers .

Default Shipping Services

You can easily set the Shipbridge default shipping services to ignore the shipping templates set on the orders in Sellercloud.The image shows the default shipping services checkbox.

Other settings
Always show all relevant services in the grid  All possible carriers that can be used for an order will appear when this setting is enabled.
Use upper-case mode in customer information  Customer names/addresses will start with uppercase and continue with lower cases even if they are entered in another way. 
Use strict order ID filtering  This setting is for the Order ID filter (grid). When disabled, the filter will show results for partial “order IDs” (e.g. 123 will match 1234, 12309, etc.). When enabled, the filter wi;; show only the matching order IDs.
Enable multi-package support  This setting allows orders to be shipped in multiple packages.
Notify of new/hidden orders  If enabled, you will see a notification when new orders are imported. 
Requires login at startup  Typically, once your login details are set, you are not required to log in every time you start Shipbridge. When enabled, this setting will require login credentials on every application start.
Enable ‘Shipped Tab’  When enabled, you will see a tab with shipped orders.
Suppress “Corrupted order” error message  When enabled, no error messages will be shown when some field info in the order is corrupted (e.g., address).
Show address validation PIN error  Checks if the postal code is correct for a given address.
Show Mark Order as “Pending Address Correction” option  Will mark any orders that need address correction.
Enable invoice counter  Enabling this option causes Shipbridge to print an invoice count number on each invoice that is printed on any given day.
Display item condition  Displays the condition of a selected product (New, Refurbished, etc.).
Hide the customer note tab  This setting controls the visibility of the customer notes tab.
Auto download new orders every (minutes)  This action is set to five minutes by default. You can lower it to one minute.
Only update the shipping status of orders in the grid  Updates the status of orders included in the grid.
Refresh the orders loaded in the grid  If enabled, only the order already loaded in the grid will be updated.
Preserve weights  When enabled, will prompt you to enter a note into a pop-up window.
Use Per Quantity Shipping Preferences  When checked, Shipbridge uses per quantity shipping preferences set in SellerCloud on the Product level. 
When changing the customer service status of orders, ask user to enter a merchant note  You will be prompted to enter a note into a pop-up window. 
Allow use of replacement SKUs for order items  It allows you to replace the SKU with a replacement one when needed. 
Use filter scrollbar when necessary  Leave it enabled to show scroll when filters do not fit the filer area. 
Save order download status  This setting enables a flag on the Order (Downloaded to Shipbridge) when the order is downloaded in Shipbridge, and also saves the last time orders were downloaded.
Colorize orders with Inventory Available Qty <   By default, Shipbridge will colorize any orders that have products with a negative inventory. This setting allows you to set higher values for colorizing, and to pick the color used.
Copy Bill To Phone to Ship To where necessary (requires refresh)  This setting enables a flag on the Order (Downloaded to Shipbridge) when the order is downloaded in Shipbridge, and also saves the last time orders were downloaded.
Automatically log off users if system is idle for   This is a security option to log off the user if no actions were taken for the selected period of time. 
Download orders on demand  This setting works when refreshing orders. 
Stop blacklisted orders  It prevents blacklisted orders from importing into Shipbridge. 
Download compact order data  This setting helps to speed Shipbridge up by pulling in less info from Sellercloud. 
Fetch user-defined columns for order  Order custom columns will be added from Sellercloud into the order. 
Fetch user-defined columns for products  Product custom columns will be added from Sellercloud into the product. 
Search for Order Source Order ID in the Order ID filter  It allows you to search by the channel order ID instead of the one used in Sellercloud. 
Only load orders from specific warehouse  When enabled, you can select the warehouse. Shipbridge will only load orders that ship from that warehouse. 
Filters should not affect previous grid selection  Changing the filters will not affect the grid selection unless you apply them. 
Only load orders marked as OK To Ship  Shipbridge will only load orders with this status. The status can be applied in Sellercloud automatically, manually, or by plugins. 
Use Experimental Feature  This setting should be on to use the Use Per Quantity Shipping Preferences option. 
Include Client User Documents  These are various custom user documents, stored in connection with an order. They may be text, images, or other formats and are imported into SB with the order when this option is selected. 
Use Product Shipping Preferences  Read about Product Shipping Preferences here. 
Include Client User Address book  Read about Address Book here. 
Enable Service Highlighting  When enabled, you can click the Highlight Services button below. You can add services to be highlighted when you calculate rates. 
Include Target Info  When enabled, info for Target orders will be fetched with the order info. 
Include Walmart Specific Order Data  You can add channel-specific order data for Walmart. 
Enable Diagnostic Trace  When a developer needs more info to debug an issue, they may ask the client to turn this one so more detailed logging can be collected. 
Override with Product SKU  Shipbridge will recognize the product by its “Product ID” number instead of the “SKU”. 
Do not download product metadata  Shipbridge will not include metadata in the product information. 
Automatically delete request and response files older than days  Request and response files are logs saved every time a label from a shipping service is requested, and then the response is shown when that label is sent back. 

They can be accessed from Help > Output File Locations. 

Use Product Shipping Preferences This setting allows Shipbridge to take these preferences into account. Product Shipping Preferences are configured in Sellercloud.
Skip Product Shipping Preferences per Qty (faster) If you have product shipping preferences set per qty, you can enable this setting and Shipbridge will skip these specific ones. Product Shipping Preferences are configured in Sellercloud.

Connection Tab

To open the Connection tab,  go to Menu > Options > Connection. Here’s where you manage Shipbridge’s connection to your Sellercloud account. 

Web Service Connection 

To connect Shipbridge to your Sellercloud account, or to log in to Shipbridge, you need: 

  • Web Service URL The web service URL is similar to your Sellercloud website URL, with one change: delta is changed to ws in the URL, e.g.,
    Note: For standalone installations of Sellercloud, the Web Service URL is
  • Username  — Use your Sellercloud username.
  • PasswordUse your Sellercloud password.The image shows the Connection tab.



You can also change the connection properties from the main Shipbridge screen by clicking the username in the upper right corner of the application and selecting the Logout button. After logging out of the current user, you will be prompted to enter a username and password to reconnect to the service.The image shows the log out button


Invoice Tab

To open the Invoice tab,  go to Menu > Options > Invoice. Here’s where you configure your invoice and packing slip options when printing packing slips from Shipbridge. 

Invoice tab

Configure the Invoice Type 

To configure the invoice type, select the type and format of the invoice.

Thermal (4 x 6 in)  Portrait orientation.

Thermal printer.

Thermal Landscape (4 x 6 in)  Landscape orientation. 

Thermal printer. 

Lettersized (PDF)  8.5×11. 

Laser printer.

InkJet printer.

Invoice formatting comes from settings in the Sellercloud website. For more information, click here.

General Invoice Options

Invoice exceptions Sets up rules to skip auto printing invoices under certain conditions.  


Channel Invoices  Sets up the printer, invoice and printing types for each channel. 
Do NOT print invoices when shipping  Skips printing invoice automatically after the shipping label prints. The invoice can still be printed manually by selecting orders and pressing the Preprint Invoices button.  

The option can be used to pick the orders while preprinting all the invoices. 

Read here about Sellercloud’s picklist functionality. 

Skip invoice image downloads  This setting stops the image of the order’s item from downloading to speed up the invoice printing. 
Print 2 invoice copies when shipping orders  Prints a 2nd copy of the invoice. 

This option can be useful in case you are going to file a hard copy of the invoice. 

Use queue: invoices per chunk  Can be used when printing a series of invoices together. Instead of each invoice PDF being downloaded and sent to the printer individually, invoices can be downloaded in groups and sent to the printer as one job. 

The count refers to the maximum number of invoices per group. 

Print invoices while a batch is running (only select if a separate printer is used)  Helps speed up the process of invoice and label printing. 

Two printers are necessary for this setting to work.

Do not allow reprinting invoices  Blocks invoice printing for orders that already have a status of invoice printed.  
Save order changes after preprinting invoices  Sends a notification back to Sellercloud that the invoice for an order is already printed. 
Auto print invoices on grid population  When an order is added to the order grid (automatically or manually), its invoice is auto-printed. 
Print invoices only for multi-item orders  When enabled, invoices for single-item orders will not be printed.
Print API label/invoice on half page (for all companies)  Prints a label and invoice on letter-sized paper side by side.  You can find more info here.
Per Company Print Templates  Sets individual print templates for each company. 
Print only one invoice for multi-package orders  By default, invoices are printed for each package in an order. Enabling this setting will allow you to print only one invoice for an order.
Use high DPI when printing  Check this setting to set a higher resolution for invoice printing. 

4×6 Invoice Options 

When using the 4x6 invoice, you can configure settings for whether to include a gift note, location notes, shipping service, etc. 4x6 invoice

Letter-sized Invoice Options 

If you select a Letter-sized invoice type, you can set the details for what to display on the invoice in your Sellercloud portal by clicking the Edit Invoice Preferences link. 

Printer is thermal (4X6)  Allows the invoice configuration options from Sellercloud to print on a thermal label. 
Download PDF invoices in one file  When shipping multiple orders at once, invoices will be downloaded all in one file instead of one at a time. 
Download PDF invoice immediately  Check this setting to speed up the printing of the invoice. 

Select the Printer

To run a test print of your invoice, first, select the invoice printer, then make sure your printer conforms to the invoice type selected above. The printer used for invoices can be different than the one used for shipping labels, but it doesn’t have to be. For example, the printing options can be set so that the shipping labels and invoices for a given order will print consecutively, coming out of the printer two by two.printer selection

Invoice Exceptions 

The Invoice Exception option allows you to set up rules to skip auto-printing invoices under certain conditions. This is generally used when you only want to print for channels that require a packing slip.

Note: Invoice Exceptions will not apply when printing Half Label/Half Invoice.

Configure Exceptions

An invoice exceptions window can be used to set either one or multiple exceptions. You can delete configured exceptions one at a time, or all together.

To set an exception: 

  1. Click Invoice Exceptions.
  2. Click Add exception. invoice exceptions
  3. Select the Exception Type – whether the skip rule is dependent on a Carrier and Service combination or on a Company and Channel combination. 
  4. Configure the ruleset to skip printing. 
  5. Click OK to save the rule to the grid. Configuring invoice exception

Shipping Tab

There are numerous settings controlled on the Shipping tab.

To open the Shipping tab, go to Menu > Options > Shippingshipping tab


The table below shows which shipping program will be used for each carrier and order type (domestic or international) based on the Shipbridge settings. shipping tab options

Click here to see description of the settings
Save non-trackable numbers to a separate field  Saves non-trackable tracking numbers in a separate field in the Order object. These tracking numbers are USPS First Class tracking numbers that start with 0.
Always prompt after each shipping (not applicable in Scan&Ship)  When shipping multiple orders via the grid, display a prompt whether shipping should continue with the next order. 
Require exclusive shipping lock, Shipping lock duration (min)  Will place an order in a locked state for the set duration of time once the shipping process has been initiated by a shipper. This will prevent double shipping orders from another shipping station.
Use senders phone when none other is specified  Can be used when a phone number is required for the delivery address. It will place the sender’s phone number if no other phone number is available.
Populate package dimensions in shipping label requests  When a package type has been selected, the dimension of the package type can be auto-populated in shipping label requests. 
Require dimensions for orders  The system will send notifications for orders where dimensions are not specified.
In Package Manager generate a separate package for each bundle item  When loading the package manager for an order, automatically generate a separate package for each order bundle item. 
Clear Overstock phone number  SellerCloud integrates with Overstock marketplace. When this setting is enabled Overstock phone number will be cleared from order information. 
Only offer USPS services for US territory destinations  If you want ShipBridge to only offer USPS services for US Territories, this can be set here.
Only offer USPS services for POB destinations  If you want Shipbridge to only offer USPS services for POB destinations, this can be set here.
Allow aggregator services for POB (UPS Mail Innovations, FedEx SmartPost, DHL Global, UPS SurePost, DirectLink)  Will allow shipping to PO Boxes via aggregator services no-postage services/carriers. 
Only restrict selection for orders with PO Box in Address line 1  Will restrict the selection of orders with PO Box in Address line 1. This setting works together with Only offer USPS for POB destinations.
Show how much customer paid for shipping (on Calculate Rates form)  When selected, on Calculate Rates form will be shown how much the customer paid for shipping.
Warn when a shipping rate is more expensive than what customer paid  The system will show a notification that a shipping rate is more expensive than what the customer paid.
Warn if customer paid $0  Will warn shipper if the customer paid $0 for shipping.
Validate all addresses in ShipBridge before shipping  All addresses will be validated automatically before shipping.
Validate addresses without suggestions  The address will be validated without showing suggestions.
Do not overwrite secondary address information  The address validation overwrites the second address. When the setting is enabled, the address won’t be overwritten.
Automatically set weight to 1 oz when an order is > 0 oz and < 1 oz.  All weights will be set to 1 oz when order is > 0 oz and < 1 oz. 
Set default order weight (when 0 oz) Single-item/Multi-item orders  Chosen default order weight (when 0 oz) will be set for all single-item/multi-item orders.
Require PIN before shipping orders with order total > $  The system will require PIN before shipping with defined order total. 
Reference fields: Use product name instead of order item description  When the reference type “(W/BUNDLE) QTY – LOCATION NOTES – PRODUCTNAME” is used, enable this setting to use the product name instead of the order item description.
Silently validate addresses with standard changes (ZIP+4, abbreviations)  The system will automatically validate addresses with standard changes (ZIP+4, abbreviations) without additional user actions.
When using multiple warehouses, deduct inv qty from proper warehouse (based on location)  It will help to associate inventory reductions from a station to a specific warehouse in SellerCloud
Use company first/last names instead of company name  The company first/last name specified in SellerCloud will be used instead of the company name in all payment actions. (e.g. on printing labels). 
Always recalculate order weight based on product/item weight  When setting is enabled:

  • Single item orders pull from the ship weight of the product.
  •  Multi-item orders calculate the total weight based on the product weight of all the products.

When the setting is not enabled, the weight on the order – Est. Shipping weight on the Shipping Tab – will be used. The Est weight is provided by the sales channel and can often be inaccurate.

Ignore zero-weight products when calculating package and order weight  Zero-weight products will be ignored when calculating package and order weight. 
Warn when shipping an order with $0 declared value  The system will show a notification that an order has $0 declared value. 
Use old package editor code  Will enable the use of legacy way of Editing packages on the order. 
Only update Ship Weight when saving order/product weights  The weight will be saved only when edited from Menu > Save Weights back to Products. 
Allow batch unshipping  Shipbridge will allow the shipping of multiple orders at once. 
Calculate order weight based on kit items  A kit’s weight will be calculated based on the weight of all components. 
Calculate per-package weight for multi-package orders  For multi-package orders weight will be calculated per package. 
Use full Overstock address when overriding Ship From address  Overstock address will be used for the Ship From address.
Use 4×6 label for PDF labels printed by API carriers  This is a setting used when printing labels to a half label Half invoice, instead of filling half the letter size page it prints it as a 4×6. 
Use 4×6 collate  This is a setting that should be enabled in tandem with the previous one – Use 4×6 label for PDF labels printed by API carriers. Collating documents creates consistency in printing copies.
Hide the shipper phone number where possible  The shipper’s phone number will be hidden from the label. 
Include the customer name in the UI order log  The customer name will be shown in the UI order log. 
Add “Confirm orders” context menu shortcut  Confirm orders context menu shortcut will appear on the Menu. 
Show buttons to refresh existing, and download new orders  Buttons to refresh existing, and download new orders will be shown in the Order Grid Area. 
Consider Address Classification from CWA  Address Classification from CWA (Sellercloud) will be pulled into Shipbridge. 
After shipping, automatically clear and focus the Order ID filter  Order ID filter will be automatically cleared and focused after the selected order was shipped. 
Use per-package signature confirmation (Requires restart)  For multi-package orders, the regular Signature Required check box on the order will be hidden. Instead, configure the signature from the main grid by expanding the order or by using the “Edit Packages” (also available on Scan & Ship). 
If there is only one result in the grid, auto-select “Mark for Shipping”  If there is only one result in the grid, the order will be automatically marked for shipping. 
Use CWA package type dimensions where available  Dimensions selected in the Sellercloud (CWA) will be applied in the Shipbridge. 
Shipped tab: Skip order redownload  The order won’t be redownloaded to the grid if it is already present. 
Default grid insurance type  There you can select the default insurance type: Carrier or Third Party.  Note: If you set Third Party this will not affect the order in Shipbridge. 
Only allow shipping of orders loaded from picklists  Only orders loaded from picklists will be allowed for shipping. To learn more about picklists go to the link. 
Require PIN for Delivery and Signature Confirmation changes  Requires entry of admin pin to allow Delivery and Signature Confirmation changes. 
Save declared value back to CWA/database  Values declared in ShipBridge will be saved back to SellerCloud.
Use Warehouse Address (based on Location and Station)  The warehouse address will be printed as the return address. 
Disallow USPS shipping for Amazon orders going to Mexico  Will restrict Amazon orders going to Mexico from USPS shipping. 
Skip CWA/WS–side shipping rules  Some shipping rules can be set back in SellerCloud (CWA). This setting will have them ignored. 
Print 300 DPI shipping labels (ZPL format)  Will enable ZPL format for shipping labels. 
Print channel specific documents  Some sales channels need to print a required packing slip. When the setting is enabled, these documents will be printed together with invoices. 
Trim phone numbers over 10 digits  Phone numbers will be cut to a standard 10-digits format. 
Remove non-numeric characters from phone numbers  All non-numeric characters will be automatically removed from phone numbers by the system. 
Strip/replace diacritic characters in ZPL Zebra Programming Language (ZPL) is a page description language from Zebra Technologies, used primarily for labeling applications. The setting enables to strip/replace diacritic characters from code. 
Rotate laser printed labels in landscape  All laser-printed labels will automatically have a landscape orientation. 
Use billing phone if over 10 digits  If the phone named in the order is over 10 digits, the billing phone will be used. 
Replace generic Amazon phone # with company phone.  Generic Amazon phones will be automatically replaced with a company phone. 


Batches Tab

To open the Batches tab, go to Menu > Options > Batches.batches

On the Batches tab, you can configure multiple file printing options.

Customs Tab

Shipping an international package typically requires completing a customs declaration with additional sender and product information. Sellercloud makes that easier with a number of settings to set default values in the customs form.

To open the Customs Tab, go to Menu > Options > Customs.customs

Carriers Tab

Shipbridge integrates with multiple carriers. You can find information about configuring settings for them in the following articles:

Shipsurance Tab

To open the Shipsurance tab, go to Menu > Options > Shipsurance.shipsurance

In the Shipsurance tab, you can sign Shipsurance within Shipbridge. 

  1. If you select the setting I have agreed to the Terms and Conditions, you accept Shipsurance terms and conditions.  
  2. When you choose the setting Automatically void insurance when refunding postage Shipsurance will refund the cost of the postage as part of the claim reimbursement. 
  3. If you enable setting Use production server, Shipsurance service becomes active.

Scan and Ship Tab

To open the Scan and Ship tab, go to Menu > Options > Scan and Ship.scan and ship

On the Scan and Ship tab, you can configure a number of settings.

Scan and Ship Mode (Disable the Grid)

  1. Select the option to Disable the grid (only allow Scan & Ship).scan and ship grid
  2. You will see Scan and Ship mode. This lets you ship a single order at a time. Scan and Ship mode

Scan the Same Item With Multiple Quantities

If you have orders with large amounts of the same item, you can enable the setting Allow scanning of multiple qty to scan the item only once and then enter the quantity.

Allow scanning of multiple qty option

Automate the Printing of Shipping and Confirmation Labels

To increase speed and use fewer clicks when printing shipping or confirmation labels, select these settings on the Scan and Ship tab:

  • For printing shipping labels — Scan items and Ship Orders
  • For printing confirmation labels — Use Confirmation Code process to scan items. Also, select a printer for the confirmation labels
  • Skip product scan in Scan & Ship mode
  • Use single-scan shipping
  • Require Scan & Ship for multi-item orders
  • When scanning a SKU to load an order, mark the product as scanned
  • Focus the Ship & Print button instead of barcode

Automating shipping and printing options

Rates Tab

To open the Rates tab, go to Menu > Options > Rates.

On the Rates tab, you can configure a number of settings.Rates

Configure Carrier API Credentials

Complete your API credentials for each carrier you ship with and click Save.ratestabapi

Import/Export Credentials From/To Sellercloud

If shipping carrier credentials were configured in Sellercloud (Settings > Company Settings > Company > ToolboxShipping API)you can import them into Shipbridge by clicking the Import from CWA Company Record button. 

You can also export credentials to Sellercloud using the Export to CWA company Record button.


Customize Rates

Some carrier rates, such as for DHL eCommerce (Global Mail) and UPS Mail Innovation (UPSMI), cannot be obtained by API. Instead, these are brought into the Rate Calculator by importing their rate charts. 

  • See this sample DHL Rate Sheet.xlsx for chart formatting requirements and sheet names. 
  • See this sample file for uploading UPSMI rates into Shipbridge (keep the file name as-is).
These UPSMI rates are just a sample; everyone must request one from UPS and import it into Shipbridge.

only show rates
Note: By enabling Only show rates from the custom tables (ignore APIs), only carriers with custom rates will be shown in the Rates table.

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