Understanding the ShipBridge options
This article explains all of the options available to configure ShipBridge to your exact needs.
For the best user experience, the ShipBridge options are organized into several sub-tabs:
- Scan and Ship
Accessing ShipBridge options
To go to ShipBridge options, click Menu > Options.
Learn how to configure the settings in each tab below.
To open the General tab, go to Menu > Options > General.
Here, you can configure a number of settings.
Using the default shipping method
You can set a default carrier when no shipping method was set for an order. Typically, a company will have a standard shipping method for orders when the customer did not request a specific method. It includes options for domestic and international (both general and rush) shipping.
You can easily set the default services per shippers here:
Using default shipping services
You can easily set the ShipBridge default shipping services to ignore the shipping templates set on the orders in Sellercloud.
|Always show all relevant services in the grid||You will see all possible carriers that can be used for this order.|
|Use upper-case mode in customer information||Customer names/address will start with uppercase and continue with lowercases in case they are entered in any other way.|
|Use strict order ID filtering||This setting is for the Order ID filter (grid). When disabled, the filter shows results for partial "order IDs" (e.g. 123 will match 1234, 12309, etc.). When enabled, the filter only shows the matching order IDs.|
|Enable multi-package support||This setting allows shipping an order in multiple packages.|
|Notify of new/hidden orders||You will see a notification when new orders are imported.|
|Requires login at startup||Normally, once you set your login details, we will not require you to log in every time you start ShipBridge. This setting will require login credentials on every application start.|
|Enable ‘Shipped Tab’||You will see a tab with shipped orders.|
|Suppress “Corrupted order” error message||No error messages will be shown when some field info in the order is corrupted (e.g., address).|
|Show address validation PIN error||It checks if the postal code is correct for the address.|
|Show Mark Order as “Pending Address Correction” option||Orders will be marked when they need address correction.|
|Enable invoice counter||Enabling this option causes ShipBridge to print an invoice count number on each invoice that is printed on any given day.|
|Display item condition||It displays the condition of the product (New, Refurbished, etc.).|
|Hide the customer note tab||This setting controls if the customer notes tab is visible.|
|Auto download new orders every (minutes)||It is set to five minutes by default. You can lower it to one minute.|
|Only update the shipping status of orders in the grid||It updates the status of orders included in the grid.|
|Refresh the orders loaded in the grid||Only the order already loaded in the grid will be updated.|
|Preserve weights||The weights will not be updated.|
|Use Per Quantity Shipping Preferences||When checked, ShipBridge uses per quantity shipping preferences set in SellerCloud on the Product level.|
|When changing the customer service status of orders, ask user to enter a merchant note||You will be prompted to enter a note into a pop-up window.|
|Allow use of replacement SKUs for order items||It allows you to replace the SKU with a replacement one when needed.|
|Use filter scrollbar when necessary||Leave it enabled to show scroll when filters do not fit the filer area.|
|Save order download status||This setting enables a flag on the Order (Downloaded to ShipBridge) when the order is downloaded in ShipBridge and saves the last downloaded time.|
|Colorize orders with Inventory Available Qty <||By default, ShipBridge will color the orders that have products with a negative inventory. Can be set to higher values and you can pick the color.|
|Copy Bill To Phone to Ship To where necessary (requires refresh)||You can copy the bill to phone, to the ship to phone when no ship to the phone number is present.|
|Automatically log off users if system is idle for||This is a security option to log off the user if no actions were taken for the selected period of time.|
|Download orders on demand||This setting works when refreshing orders.|
|Stop blacklisted orders||It prevents blacklisted orders from importing into ShipBridge.|
|Download compact order data||This setting helps to speed ShipBridge up by pulling in less info from Sellercloud.|
|Fetch user-defined columns for order||Order custom columns will be added from Sellercloud into the order.|
|Fetch user-defined columns for products||Product custom columns will be added from Sellercloud into the product.|
|Search for Order Source Order ID in the Order ID filter||It allows you to search by the channel order ID instead of the one used in Sellercloud.|
|Only load orders from specific warehouse||When enabled, you can select the warehouse. ShipBridge will only load orders that ship from that warehouse.|
|Filters should not affect previous grid selection||Changing the filters will not affect the grid selection unless you apply them.|
|Only load orders marked as OK To Ship||ShipBridge will only load orders with this status. The status can be applied in Sellercloud automatically, manually, or by plugins.|
|Use Experimental Feature||This setting should be on to use the Use Per Quantity Shipping Preferences option.|
|Include Client User Documents||These are various custom user documents, stored in connection with an order. They may be text, images, or other formats and are imported into SB with the order when this option is selected.|
|Use Product Shipping Preferences||Read about Product Shipping Preferences here.|
|Include Client User Address book||Read about Address Book here.|
|Enable Service Highlighting||When enabled, you can click the Highlight Services button below. You can add services to be highlighted when you calculate rates.|
|Include Target Info||When enabled, info for Target orders will be fetched with the order info.|
|Include Walmart Specific Order Data||You can add channel-specific order data for Walmart.|
|Enable Diagnostic Trace||When a developer needs more info to debug an issue, they may ask the client to turn this one so more detailed logging can be collected.|
|Override with Product SKU||ShipBridge will recognize the product by its "Product ID" number instead of the "SKU".|
|Do not download product metadata||ShipBridge will not include metadata in the product information.|
|Automatically delete request and response files older than days||Request and response files are logs saved every time a label from a shipping service is requested, and then the response is shown when that label is sent back.
They can be accessed from Help>Output File Locations.
To open the Connection tab, go to Menu > Options > Connection. Here’s where you manage ShipBridge’s connection to your Sellercloud account.
Understanding web service connection
To connect ShipBridge to your Sellercloud account, or to log in to ShipBridge, you need:
- Web Service URL
Providing username and password
Please use your regular Sellercloud username and password.
Providing Web Service URL
The web service URL will likely be similar to your Sellercloud website URL, with one change. Substitute “ws” for “cwa” in the URL; for example, http://tt.ws.sellercloud.com.
For standalone installations of Sellercloud, the Web Service URL is http://ws.yourdomain.com.
You can also change the connection properties from the main ShipBridge screen by clicking the username in the top right corner of the application and selecting the Logout button. After logging out the current user, you will be prompted to enter a username and password to reconnect to the service.
To open the Invoice tab, go to Menu > Options > Invoice. Here’s where you configure your invoice and packing slip options when printing packing slips from ShipBridge.
Configuring Invoice Type
To configure the invoice type, select the type and format of the invoice.
|INVOICE TYPE AND FORMAT||DESCRIPTION|
|Thermal (4 x 6 in)||Portrait orientation.
|Thermal Landscape (4 x 6 in)||Landscape orientation.
Invoice formatting comes from settings in the Sellercloud website. For more information, click here.
|Invoice exceptions||Sets up rules to skip auto printing invoices under certain conditions.
|Channel Invoices||Sets up the printer, invoice and printing types for each channel.|
|Do NOT print invoices when shipping||Skips printing invoice automatically after the shipping label prints. The invoice can still be printed manually by selecting orders and pressing the Preprint Invoices button.
The option can be used to pick the orders while preprinting all the invoices.
Read here about SellerCloud’s picklist functionality.
|Skip invoice image downloads||This setting stops the image of the order's item from downloading to speed up the invoice printing.|
|Print 2 invoice copies when shipping orders||Prints a 2nd copy of the invoice.
This option can be useful in case you are going to file a hard copy of the invoice.
|Use queue: invoices per chunk||Can be used when printing a series of invoices together. Instead of each invoice PDF being downloaded and sent to the printer individually, invoices can be downloaded in groups and sent to the printer as one job.
The count refers to the maximum number of invoices per group.
|Print invoices while a batch is running (only select if a separate printer is used)||Helps to fasten the process of invoice and label printing.
Two printers are necessary.
|Do not allow reprinting invoices||Blocks invoice printing for orders that already have a status of invoice printed.|
|Save order changes after preprinting invoices||Sends a notification back to Sellercloud that the invoice for an order is already printed.|
|Auto print invoices on grid population||When an order is added to the order grid (automatically or manually), its invoice is auto-printed.|
|Print invoices only for multi-item orders||When the option is checked, invoices for single-item orders will not be printed.|
|Print API label/invoice on half page (for all companies)||Prints a label and invoice on a letter-sized paper side-by-side. You can find more info here.|
|Per Company Print Templates||Sets individual print templates for each company.|
|Print only one invoice for multi-package orders||When this option is unchecked, the invoices are printed for each package in the order.
Check this option if you need only one invoice for an order.
|Use high DPI when printing||Check this setting to set a higher resolution for invoice printing.|
Understanding 4×6 invoice options
When using the 4x6 invoice, you can configure settings for whether to include a gift note, location notes, shipping service, etc.
|Print quantity in a larger font size if items > 1||This option is used to help remind the shipper that the order contains more than one item.
Similarly, it prints:
|Print product names in multi-line if necessary (don’t trim)||Can reduce the length of the invoice, since some companies prefer that the invoice is always one page even if it means that the product name is truncated.
Similarly, there is an option of whether to print kit components on the invoice.
|Print barcode on invoice||Select to use either OrderID or Order Source OrderID.|
Understanding Letter-sized invoice options
If you select a Letter-sized invoice type, you can set the details for what to display on the invoice in your Sellercloud portal by clicking the Edit Invoice Preferences link.
|Printer is thermal (4X6)||Allows the invoice configuration options from Sellercloud to print on a thermal label.|
|Download PDF invoices in one file||When shipping multiple orders at once, invoices will be downloaded all in one file instead of one at a time.|
|Download PDF invoice immediately||Check this setting to speed up the printing of the invoice.|
Selecting the printer
You can select the invoice printer and test print. Make sure your printer conforms to the invoice type selected above. The printer for invoices can be different than the shipping label printer, or it can be the same. For example, it can be set to the label paper so that shipping labels and invoices will print consecutively, coming out of the printer 2 by 2.
Understanding invoice exceptions
This option allows you to set up rules to skip auto-printing invoices under certain conditions. This is often used when you only want to print for channels that require a packing slip.
An invoice exceptions window can be used to set only one or multiple exceptions. You can delete configured exceptions one by one or all together.
To set an exception:
- Click Invoice Exceptions.
- Click Add exception.
- Select the Exception Type – whether the skip rule is dependent on a Carrier and Service combination or on a Company and Channel combination.
- Configure the ruleset to skip printing.
- Click OK to save the rule to the grid.
There are numerous settings controlled on the Shipping tab.
To open the Shipping tab, go to Menu > Options > Shipping
The table below shows which shipping program will be used for each carrier and order type (domestic or international) based on the ShipBridge settings.
|Save non-trackable numbers to a separate field||Saves non-trackable tracking numbers in a separate field in the Order object. These tracking numbers are USPS First Class tracking numbers that start with 0.|
|Always prompt after each shipping (not applicable in Scan&Ship)||When shipping multiple orders via the grid, display a prompt whether shipping should continue with the next order.|
|Require exclusive shipping lock, Shipping lock duration (min)||Will place an order in a locked state for the set duration of time once the shipping process has been initiated by a shipper. This will prevent double shipping orders from another shipping station.|
|Use senders phone when none other is specified||Can be used when a phone number is required for the delivery address. It will place the sender’s phone number if no other phone number is available.|
|Populate package dimensions in shipping label requests||When a package type has been selected, the dimension of the package type can be auto populated in shipping label requests.|
|Require dimensions for orders||The system will send notifications for orders where dimensions are not specified.|
|In Package Manager generate a separate package for each bundle item||When loading the package manager for an order, automatically generate a separate package for each order bundle item.|
|Clear Overstock phone number||SellerCloud integrates with Overstock marketplace. When setting is enabled Overstock phone number will be cleared from order information.|
|Only offer USPS services for US territory destinations||If you want ShipBridge to only offer USPS services for US Territories, this can be set here.|
|Only offer USPS services for POB destinations||If you want ShipBridge to only offer USPS services for POB destinations, this can be set here.|
|Allow aggregator services for POB (UPS Mail Innovations, FedEx SmartPost, DHL Global, UPS SurePost, DirectLink)||Will allow shipping to PO Boxes via aggregator services no-postage services/carriers.|
|Only restrict selection for orders with PO Box in Address line 1||Will restrict selection of orders with PO Box in Address line 1. This setting works together with Only offer USPS for POB destinations.|
|Show how much customer paid for shipping (on Calculate Rates form)||When selected, on Calculate Rates form will be shown how much customer paid for shipping.|
|Warn when a shipping rate is more expensive than what customer paid||The system will show notification that a shipping rate is more expensive than what customer paid.|
|Warn if customer paid $0||Will warn shipper if customer paid $0 for shipping.|
|Validate all addresses in ShipBridge before shipping||All addresses will be validated automatically before shipping.|
|Validate addresses without suggestions||Address will be validated without showing suggestions.|
|Do not overwrite secondary address information||The address validation overwrites the second address. When setting is enabled, the address won’t be overwritten.|
|Automatically set weight to 1 oz when an order is > 0 oz and < 1 oz.||All weights will be set to 1 oz when an order is > 0 oz and < 1 oz.|
|Set default order weight (when 0 oz) Single-item/Multi-item orders||Chosen default order weight (when 0 oz) will be set for all single-item/multi-item orders.|
|Require PIN before shipping orders with order total > $||The system will require PIN before shipping with defined order total.|
|Reference fields: Use product name instead of order item description||When the reference type "(W/BUNDLE) QTY - LOCATION NOTES - PRODUCTNAME" is used, enable this setting to use the product name instead of order item description.|
|Silently validate addresses with standard changes (ZIP+4, abbreviations)||The system will automatically validate addresses with standard changes (ZIP+4, abbreviations) without additional user actions.|
|When using multiple warehouses, deduct inv qty from proper warehouse (based on location)||It will help to associate inventory reductions from a station to a specific warehouse in SellerCloud.|
|Use company first/last names instead of company name||Company first/last name specified in SellerCloud will be used instead of company name in all payment actions. (e.g. on printing labels).|
|Always recalculate order weight based on product/item weight||When setting is enabled:
When setting is not enabled, the weight on the order – Est. Shipping weight on the Shipping Tab – will be used. The Est weight is provided by the sales channel and can often be inaccurate.
|Ignore zero-weight products when calculating package and order weight||Zero-weight products will be ignored when calculating package and order weight.|
|Warn when shipping an order with $0 declared value||The system will show notification that an order has $0 declared value.|
|Use old package editor code||Will enable the use of legacy way of Editing packages on the order.|
|Only update Ship Weight when saving order/product weights||The weight will be saved only when edited from Menu > Save Weights back to Products.|
|Allow batch unshipping||ShipBridge will allow shipping of multiple orders at once.|
|Calculate order weight based on kit items||A kit’s weight will be calculated based on the weight of all components.|
|Calculate per-package weight for multi-package orders||For multi-package orders weight will be calculated per-package.|
|Use full Overstock address when overriding Ship From address||Overstock address will be used for the Ship From address.|
|Use 4x6 label for PDF labels printed by API carriers||This is a setting used when printing labels to a half label Half invoice, instead of filling half the letter size page it prints it as a 4x6.|
|Use 4x6 collate||This is a setting which should be enabled in tandem with the previous oneUse 4x6 label for PDF labels printed by API carriers. Collating documents creates consistency in printing copies.|
|Hide the shipper phone number where possible||Shipper’s phone number will be hidden from the label.|
|Include the customer name in the UI order log||The customer name will be shown in the UI order log.|
|Add “Confirm orders” context menu shortcut||Confirm orders context menu shortcut will appear on the Menu.|
|Show buttons to refresh existing, and download new orders||Buttons to refresh existing, and download new orders will be shown in the Order Grid Area.|
|Consider Address Classification from CWA||Address Classification from CWA (SellerCloud) will be pulled into ShipBridge.|
|After shipping, automatically clear and focus the Order ID filter||Order ID filter will be automatically cleared and focused after the selected order was shipped.|
|Use per-package signature confirmation (Requires restart)||For multi-package orders, the regular Signature Required check box on the order will be hidden. Instead, configure the signature from the main grid by expanding the order or by using the “Edit Packages” (also available on Scan & Ship).|
|If there is only one result in the grid, auto-select “Mark for Shipping”||If there is only one result in the grid, the order will be automatically marked for shipping.|
|Use CWA package type dimensions where available||Dimensions selected in the SellerCloud (CWA) will be applied in the ShipBridge.|
|Shipped tab: Skip order redownload||The order won’t be redownloaded to the grid if it is already present.|
|Default grid insurance type||There you can select default insurance type: Carrier or Third Party.|
|Only allow shipping of orders loaded from picklists||Only orders loaded from picklists will be allowed for shipping. To learn more about picklists go to link.|
|Require PIN for Delivery and Signature Confirmation changes||Requires entry of admin pin to allow Delivery and Signature Confirmation changes.|
|Save declared value back to CWA/database||Values declared in ShipBridge will be saved back to SellerCloud.|
|Use Warehouse Address (based on Location and Station)||The warehouse address will be printed as the return address.|
|Disallow USPS shipping for Amazon orders going to Mexico||Will restrict Amazon orders going to Mexico from USPS shipping.|
|Skip CWA/WS--side shipping rules||Some shipping rules that can be set back in SellerCloud (CWA). This setting will have them ignored.|
|Print 300 DPI shipping labels (ZPL format)||Will enable ZPL format for shipping labels.|
|Print channel specific documents||Some sales channels need to print a required packing slip. When setting is enabled, these documents will be printed together with invoices.|
|Trim phone numbers over 10 digits||Phone numbers will be cut to a standard 10-digits format.|
|Remove non-numeric characters from phone numbers||All non-numeric characters will be automatically removed from phone numbers by the system.|
|Strip/replace diacritic characters in ZPL||Zebra Programming Language (ZPL) is a page description language from Zebra Technologies, used primarily for labeling applications. The setting enables to strip/replace diacritic characters from code.|
|Rotate laser printed labels in landscape||All laser printed labels will automatically have landscape orientation.|
|Use billing phone if over 10 digits||If the phone named in the order is over 10 digits, the billing phone will be used.|
|Replace generic Amazon phone # with company phone.||Generic Amazon phone will be automatically replaced with company phone.|
To open the Batches tab, go to Menu > Options > Batches.
On the Batches tab, you can configure multiple file printing options.
|Separate batches per SKU and per number of units||Before selecting to ship batches, you have to select the SKU in either Exclusive SKU or Includes SKU filter.|
|Enable split batches||If you pick up setting Enable split batches you can choose to use separate batches per SKU and per number of units.|
|Do not split batches||The batches will not be split per SKU or per number of units.|
|When batch-printing invoices, skip if the order address is not verified||The invoices will be printed without address verification.|
|Suppress invoice printer check||When choosing Suppress invoice printer check please note that when the API/Carrier and invoice printers are the same, invoices and labels may print out of order.|
|Save labels to a single batch PDF file||This will save a batch print to a regular PDF file.|
|Prepare for thermal printing||When selected with the setting above, the file will be saved in a format compatible with a thermal printer as a 4 x 6 label.|
|Auto-open after saving||The file will automatically open for review and printing.|
|Print label and invoice on half page on single PDF file||Invoices/labels will be printed on a half-page.|
|Order notes must be acknowledged before batch shipping||The system will check whether all order notes are acknowledged before batch shipping and will show notification if there are unacknowledged notes.|
|Exclude PO Box, military, US territories, and non-contiguous states from batches||PO Box, military, US territories and non-contiguous states will be excluded from batches.|
To open the Customs Tab, go to Menu > Options > Customs.
Shipping an international package typically requires completing a customs declaration with additional sender and product information. Sellercloud makes that easier with a number of settings to set default values in the customs form.
|Customs Signer||Will print the shipper’s name on the customs form|
|Default Customs Item Name||Prints a standard product name on the customs form instead of the actual product names.
For example: If you are selling makeup powder it would be better for the customs form to say ‘makeup’ and not ‘powder’ since powder will trigger additional inspections
|Contents Type||Choose contents type.
For example: Can be set to Merchandise or Gift.
|Default Country of Origin||Choose country of origin.
For example: Can be set to United States or Canada.
|Divide item weight equally for multi-item orders||It's a shortcut to fill in the weight information for the products in the order. Customs usually requires weights to be itemized for each product in the order, and that the sum of all the weights equals the total weight of the order.|
|Adjust declared price by||Will adjust the product values in the customs form higher or lower. Unless adjusted, ShipBridge will print the exact values from the order details.|
|When customs value is $0, automatically set to $1||When customs value is $0, can set the declared value on the customs form to $1 since the customs form requires some value and $0 is not accepted.|
|Dazzle: Do not populate customs declaration form||Disables customs declaration forms for USPS shipments. This setting is used by some companies who send their products in small envelopes and don’t bother to include customs documents. It is advisable to always use customs declaration forms.|
|Maximum declared value||Prevents the declared value from showing too high of a number. Some companies are concerned that if the value is marked too high it might encourage theft or cause other problems.|
|Minimum declared value||Prevents the declared value from showing too low of a number.|
|Use Lbs weight when editing order customs information (requires restart)||The weight will be shown in Lbs. By default, the weight is shown in Oz.|
|Do not convert currency||The currency won't be converted into $. By default, the currency is converted into $.|
ShipBridge integrates with multiple carriers. You can find information about configuring settings for them in the following articles:
- Shipping with USPS
- Using USPS Rate Calculations
- Understanding Endicia DaZzle
- Using Express One
- Shipping with UPS
- Using UPS Web Services and ConnectShip
- Shipping with FedEx
- Configuring FedEx
- Shipping with DHL Express
- Shipping with DHL eCommerce
- Shipping with Asendia
- Shipping with Canada Post
- Shipping with Royal Mail
- Shipping with Direct Link
- Amazon Services: Buy Shipping and Same-Day Delivery (TForce)
To open the Shipsurance tab, go to Menu > Options > Shipsurance.
In the Shipsurance tab, you can sign Shipsurance within ShipBridge.
- If you select the setting I have agreed to the Terms and Conditions, you accept Shipsurance terms and conditions.
- When you choose the setting Automatically void insurance when refunding postage Shipsurance will refund the cost of the postage as part of the claim reimbursement.
- If you enable setting Use production server, Shipsurance service becomes active.
SellerCloud integrates with Shipsurance, a popular discount shipping insurance provider. With Shipsurance you can lower your shipping costs with discounts of up to 90% on parcel and cargo insurance when compared to major carrier insurance rates. For example, the US Postal Service charges a $2.45 rate per $100 declared value. For a package valued at $300, you would pay $7.35 for coverage. When purchasing coverage through Shipsurance, you can get a rate of just 55 cents per $100 declared value. Your payment for a $300 package can be at just $1.65!
Shipsurance’s rates are based on $100.00 units. In the example above, there are 3 units of $100. When a package is valued at $350.00, there would be four units of $100.00 and you would pay accordingly.
Because many carriers provide coverage for the first $100 at no cost, ShipBridge looks at the carrier selection and purchases insurance accordingly. For example, if you are shipping through UPS, ShipBridge would only request insurance for the remaining units. If you are shipping through the US Postal Service, ShipBridge will request insurance on the entire declared value.
Aside from the actual savings, you can benefit from the coverage provided by Shipsurance when shipping through non-traditional carriers who don’t offer their own insurance. And of course, Shipsurance integrates with all traditional carriers as well, including UPS, FedEx, the US Postal Service, Canada Post, and DHL – for small parcels or heavy freight. See attached pricing sheet for rates.
Integration with Shipsurance will automatically apply insurance to each package at the time of shipping.
Currently, integration is accomplished via installing a customized ShipBridge plugin. You would need to contact SellerCloud Support and request the shipsurance plug in. The plug in will contain your account information and your specific insurance criteria. For example, you can request insurance only for packages valued over a set dollar amount. You can also limit insurance when shipping to particular locations, like specified countries.
To file a claim, click on this link here and complete the
To check on a claims status click on this link here.
Scan and Ship tab
To open the Scan and Ship tab, go to Menu > Options > Scan and Ship.
On the Scan and Ship tab, you can configure a number of settings.
Using Scan and Ship mode (disable the grid)
- Select the option to Disable the grid (only allow Scan & Ship).
- You will see Scan and Ship mode. This lets you ship a single order at a time.
Scanning the same item with multiple quantities
If you have orders with large amounts of the same item, you can enable the convenient setting Allow scanning of multiple qty to scan the item only once and then enter the quantity.
Automating the printing of shipping and confirmation labels
To increase the speed and use fewer clicks when printing shipping or confirmation labels, select these settings on the Scan and Ship tab:
- For printing shipping labels— Scan items and Ship Orders
- For printing confirmation labels— Use Confirmation Code process to scan items. Also, select a printer for the confirmation labels
- Skip product scan in Scan & Ship mode
- Use single-scan shipping
- Require Scan & Ship for multi-item orders
- When scanning a SKU to load an order, mark the product as scanned
- Focus the Ship & Print button instead of barcode
|Print invoice with confirmation code||The system will require a confirmation code before printing the invoice.|
|Use Confirmation Code to ship orders||The system will require a confirmation code to ship orders.|
|Require scan and ship for all orders||Before shipping an order the system will first require to scan it.|
|Don’t allow an order to be scanned if the confirmation label is printed already||When the user has already printed the confirmation label, the order will be restricted for scanning.|
|Clear default weight in Scan and Ship mode||The default weight set in Shipping Tab will be cleared in Scan and Ship mode.|
|Auto-scan next SKU in Scan and Ship mode||When you scan a UPC and ship the order, Scan and Ship will load the next order that has that UPC/SKU.|
|Require invoice barcode scan before printing shipping labels on the “Print and ship” tab||When the setting is enabled, the system will require an invoice barcode scan before printing shipping labels.|
|When scanning items, automatically set weight according to scale’s reading||When loading order in Scan and Ship, set the weight to the scale reading.|
|Require PIN when switching to keyboard input mode||The system will require a PIN when switching to keyboard input mode in Scan and Ship mode.|
|Play sound||Here you can enable the option of playing notification sound for all scans, successful scans only, failed scans only.|
|Require PIN to verify products by SKU||If enabled, Scan and Ship will require scanning the product UPC instead of SKU. When SKU is scanned, the user will be required to enter a PIN.|
|Enable advanced filtering with SKU/UPC||Enables filters on Scan and Ship window.|
|Require PIN when editing filters||When setting is enabled, the system will require a PIN when editing filters.|
|Allow scanning of replacement SKU/UPC||Will allow replacement items to be scanned.|
|Ignore backorder/requires attention orders||Don't load backorder or Requires Attention orders in Scan and Ship.|
|Always Use Cheapest Rate to Ship||The system will automatically select the chipset rate to ship an order regardless of the carrier chosen previously.|
|Require that the user marks customer note as read (if there is one)||If there is a note, the system will require that the user marked it read before scanning.|
|Allow saving unrecognized UPC/Alias to CWA||If UPC that is scanned is not recognized, the user will be able to save the new UPC to Sellercloud.|
|Provide recent order status detail of no shippable order found||If UPC/SKU is scanned and Scan&Ship can't find a relevant order, show a list of recently shipped/edited/canceled/etc. orders that match that SKU or UPC.|
|When searching by SKU, sort by multi-item orders first||When the user is searching by SKU, multi-item orders will be shown first in the list on the grid.|
|Show product/packaging info on Print and Ship tab||When the setting is enabled, product/packaging info will be shown on the Print and Ship tab.|
|Allow order splitting||In Scan and Ship allows the user to split orders into multiple shipments.|
|Allow splitting of main kit component||It works together with the setting above Allow order splitting. This setting allows kits to be split into multiple shipments.|
|Automatically check rows that have not been scanned yet||It works together with the setting above Allow order splitting. This setting enables the selection of all items still not scanned so they can be split.|
|Add a note to 6x4 invoices and list the items split||It will print the items that have been split on the packing slip/invoice so the customer knows the other items are coming in a separate order.|
|Allow processing of payments in Scan and Ship||Adds a tab to Scan and Ship which requires users to process order payment (if there isn't one yet) before shipping.|
|Automatically read scale weight||Automatically read scale weight when a product is verified in Scan and Ship.|
|Disable timer/scanner mode||By default, Scan and Ship may use a timer for the input fields (e.g. 1 second after the last keystroke). This option disables the timer.|
|Require Scan and Ship if order total > $||Here you can put the value of the order at which the system will require scanning.|
|Look up orders in Grid Only||When loading orders in Scan and Ship, only check orders in the grid. May speed up order loading.|
|Look up orders in Grid first||When loading orders in Scan and Ship, first check in the grid list. May speed up order loading.|
|Auto-close the Scan and Ship form when the shipping lock expires||If the ship lock is enabled, an order is loaded in Scan and Ship, and the user doesn't ship it within the ship lock window (usually 5 minutes), automatically close Scan and Ship.|
|On the last step of Scan and Ship, use wait time, auto-read scale weight, and ship the order if weight > 0||This setting enables auto-reading scale weight after the wait time specified in the Wait time setting below.|
|Wait time||Here you can set the wait time until the system auto reads the scale.|
|Automatically set weight to 1 oz when an order is > 0 oz and < 1 oz||When the setting is enabled, the system will automatically set the weight to 1 oz when the order is > 0 oz and < 1 oz.|
|Serial scan wait time (sec)||Here you can set serial scan wait time.|
|Use new SKU/UPC search method||This setting enables a newer, more efficient method that the system uses finds a product ID based on a UPC you scan.|
|Use one web service call||This setting enables an optimization to speed up the process of Scan and Ship.|
|Use optimized Skustack product lookup||This setting enables Skustack acceleration.|
|When scanning a SKU, load order based on Order date||This setting enables Scan and Ship to load orders chronologically based on an earlier order date when scanning an SKU.|
|When scanning a SKU, load order based on Promise date||Promise date is the date by which you need to ship the order before the channel marks it as late shipping. This setting enables Scan and Ship to load orders chronologically based on an earlier promise date when scanning an SKU.|
|Show package dimensions||Package dimensions will be shown in Scan and Ship mode.|
|Require PIN when scanning a replacement||The system will require a PIN when you scan a replacement.|
|Show a message box if a wrong item is scanned||The system will show a notification if you scanned an item from another order.|
|Show packaging types based on the service selection||Only packaging types corresponded to the selected service will be shown in the packaging type dropdown list.|
|Show declared value box||The declared value box will be shown in the left corner in the Scan and Ship window, Print and Ship Tab.|
|Show address type box||The address type box will be shown in the left corner of the Scan and Ship window.|
|Use links in the order information panel||Sellercloud order and source order links will be shown in the order information panel in the Scan and Ship window (column on the left).|
|Allow manual tracking number input||You can enable this setting if you buy shipping outside of ShipBridge and want to enter a tracking number manually.|
|Allow scanning of Parent SKUs||This setting is aimed at Kit parent items, so the Kit Parent can be scanned and not each kit component.|
|Hide Scanner/Keyboard input buttons||Scanner/Keyboard input buttons allow you to switch the input method from the keyboard or the scanner, so if an item does not have a scannable barcode, you can switch to keyboard input and type in the UPC or product ID.|
|Input type||Here you can set the default input type: Keyboard or Scanner.|
|Require serials to match PO (product in stock)||This setting has to be turned on to stop shipping in the case the Serial Number is not found in the list of pre-entered SNs for the product.|
|Look for replacement kit items||Kits can have replacements that have a different quantity configuration. For example, a kit comprised of 12 packs of 50 = 600. It can be replaced by a kit of 30 packs of 20 = 600. Although the order will have a quantity of 12, you will still be able to add 30 packs of 20 as replacements. This works by enabling this setting.|
|Auto-calculate rates after check products tab||When setting is enabled, the rate tab will pop up showing them available rates as soon as all the items are scanned.|
|Allow manual serial #input (overriding validation)||A serial number is a unique code assigned by the manufacturer to identify an individual unit of inventory. This setting allows serial number manual input without validation.|
|Require Serial Number validation||A serial number is a unique code assigned by the manufacturer to identify an individual unit of inventory. This system will make the serial number validation required.|
|Force Alias Checker||This will have ShipBridge check for a matching SKU if an alias is scanned. Alias is a secondary identifier which the client enters on an item|
|Auto-ship after rate selection||The order will be shipped automatically after the rate was selected in the Calculate Rates window.|
|Automatically validate address type||The system will automatically validate the address type.|
|Automatically confirm order after scanning all items||If all items of an order are scanned it will be automatically confirmed.|
|Proceed only if order is confirmed||This setting requires order confirmation before shipping.|
|Show product thumbnails||Product thumbnails will be shown in the Scan and Ship window.|
|Regularly clear cache||A database request will be made to clear the cache every time a new order is loaded into Scan and Ship.|
|Exclude Non Picked Orders||Picked orders are related to skustack, with skustack each order first has to be picked before shipping. This setting will not pull up any orders if they are not shipped.|
|Auto-scan empty kits||In the rare case where a kit has no items in it, it will not require a scan.|
|Show order selection by SkuBlox barcode||When enabled, a 3rd Find option is added to the "Select order" tab on Scan and Ship, to allow searching by Skublox.|
|Hide kit parent||Hides all dependent kit parents from the product confirmation part of Scan & Ship. Users will often want to see the physical items they want to ship, not the kit parents.|
To open the Rates tab, go to Menu > Options > Rates.
On the Rates tab, you can configure a number of settings.
Configuring carrier API credentials
Complete your API credentials for each carrier you ship with and click Save.
Importing/exporting credentials from/to Sellercloud
If shipping carrier credentials were configured in Sellercloud (Settings > Company Settings > Company > Toolbox > Shipping API), you can import them into ShipBridge by clicking the Import from CWA Company Record button.
Some carrier rates, such as for DHL eCommerce (Global Mail) and UPS Mail Innovation (UPSMI), cannot be obtained by API. Instead, these are brought into the Rate Calculator by importing their rate charts.
- See this sample DHL Rate Sheet.xlsx for chart formatting requirements and sheet names.
- See this sample file for uploading UPSMI rates into ShipBridge (keep the file name as-is).
|Use dimensional weight rates||Dimensional weight (DIM) factors in the length, width, and height of a package when calculating shipping weight rates. This has become important since carriers are more strict about using DIM weight. When setting is enabled, DIM weight will be used for rate calculation.|
|When the rate calculator opens, load pre-selected packaging types||Here you can choose pre-selected packaging types showed in the rates table.|
|Include rates for default/ empty package services||It adds an empty(default) package type when we require rates. When we get the packaging that we want rates for this has to be enabled to include the default packaging for a carrier.|
|Default address classification||Here you can select default address classification: Residential or Commercial. Please note that the rates vary for different types of address.|
|Show rates for batch||This is shown in the process batches form and it would show the sum for shipping costs for all orders in the batch.|
|Show FedEx Ground rate for residential destinations||This setting defaults to disabled because FedEx Home offers benefits, such as Saturday or late evening delivery. Enable this setting If you want FedEx Ground rates, which are often cheaper than FedEx Home rates, to appear in ShipBridge.|
|Calculate Rates based on Promise Date||Promise date is the date by which you need to ship the order before the channel marks it as late shipping. When this setting is enabled, rates will be calculated based on promise date.|
|Use negotiated rates||If client has negotiated rates with the carrier (if they do certain volume, they will get lower prices from them). This setting needs to be enabled so we request the rates properly and get the proper rates returned.|
|Only show rates for UPS services||When this setting is enabled only rates for UPS services will be shown.|
|Only show priority services for rush orders||If this setting is enabled priority services (e.g. USPS Priority) will be shown only for rush orders.|