Credit Memo: Returning Merchandise to Vendor

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Creating a credit memo

If you want to create a Credit Memo from an existing Purchase Order, open the PO details page and select Create Credit Memo from Actions.

When returning an item to a vendor, create a Credit Memo that will update your inventory and
billing. The inventory update will finalize when you select the Receive PO action.

  1. Go to Inventory > Purchasing.
  2. Select Create New Purchase Order and set the PO type to Credit Memo.
  3. After you set the details on the newly created Credit Memo, you can add products and do
    most actions available for normal POs.
  4. To finalize the Credit Memo, you must select the action Receive PO from the purchasing
    list. This will mean that the items are returned to the vendor and they will be subtracted
    from your inventory.

Ship Credit Memo

You can use the Ship Credit Memo function in Sellerсloud to send a credit memo to the Vendor. Learn how to do so by following the instructions below:

  1. Go to Inventory > Purchasing > In Filters find PO Type and select Credit Memo Search. 
  2. Open the Credit Memo and go to Actions > Select Ship Credit Memo and click on Go > Fill in QtyToShip for all items > Click on Save Shipped.

Update Shipping

You can use the Update Shipping function in Sellercloud to update the shipping and tracking information in a credit memo. Learn how to do so by following the instructions below:

  1. Go to Inventory > Purchasing > In Filters find PO Type and select Credit Memo Search.
  2. Open the Credit Memo and go to Actions > Select Update Shipping and click on Go > Update shipping details > Click on Save.

Creating a credit memo

If you want to create a Credit Memo from an existing Purchase Order, open the PO details page and select Create Credit Memo from Actions.

When returning an item to a vendor, create a Credit Memo that will update your inventory and billing. The inventory update will finalize when you select the Receive PO action.

  1. Go to Purchasing > Create New Purchase Order.
  2. Complete the Company, Vendor, PO Type, and Expected Delivery. The PO Type should be set to Credit Memo Click the arrow.sellercloud purchasing create new purchase order credit memo
  3. Select Add Products. You can search using filters or a SKU list.sellercloud purchasing create new purchase order add productssellercloud purchasing create new purchase order add products filters
  4. Or, upload products in bulk with an import file: Download template > Populate columns > Save > Click to upload file Upload.sellercloud purchasing create new purchase order added products
  5. Select products > Continue > Select products > Add Selected.sellercloud purchasing create new purchase order added products
  6. Click the blue arrow > Complete Billing Address and Ship To windows. When finished, click the green flag.
  7. Select Ok. On the details page, you can edit any information, add or edit products, and more.

After you set the details on the newly created credit memo, you can add products and do most actions available for normal POs.

To finalize the credit memo, you must select the action Receive Whole PO from Actions. This will mean that the items are returned to the vendor and they will be subtracted from your inventory.


Ship Credit Memo

You can use the Ship Credit Memo function in Sellerсloud to send a credit memo to the Vendor. Learn how to do so by following the instructions below:

  1. Go to Purchasing > Manage POs > In Default filters find PO Type and select Credit Memo Search.
  2. Open the Credit Memo and go to Actions > Select Ship Credit Memo > Fill in the required fields > Click on Save Shipped.

Update Shipping

You can use the Update Shipping function in Sellercloud to update the shipping and tracking information in a credit memo. Learn how to do so by following the instructions below:

  1. Go to Purchasing > Manage POs > In Default filters find PO Type and select Credit Memo Search.
  2. Open the Credit Memo and go to Actions > Select Update Shipping  > Click on Edit and perform the required changes > Click Save.

 

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