In Sellercloud, you can update order information for UnbeatableSales from a single platform. Here, you can cancel, refund, customize shipping methods and monitor the status of your UnbeatableSales orders.
Automate Order Download and Tracking Upload
You can automate the process of order download and tracking upload by following these steps:
- Go to Settings > Companies > Manage Companies > select a company > Toolbox > Channels > UnbeatableSale Settings > General Settings > Edit.
- Check the settings Enable Order Download and Enable Order Fulfillment Upload
Note: Orders download approximately every 30 minutes and tracking and ship date will automatically be sent to update the order status on UnbeatableSales.
Note: There is an optional setting under Enable Order Download that you can choose called Create Orders Under One User. This will cause all Target orders to come in under one user in Sellercloud to better sort and manage if desired.
Shipping Method Mapping
Sellercloud’s shipping method mapping tool allows you to easily customize and map shipping methods. When orders are downloaded into Sellercloud, the shipping method chosen by the customer will import, as well.
- Settings > Companies > Manage Companies > select a company > Toolbox > Channels > UnbeatableSale Settings> Shipping Method Mapping.
- Click Edit > Choose Shipping Method for UnbeatableSale Method Name > Save.
Cancel an UnbeatableSales Order
You can only cancel an order before it is marked Ship Confirmed. If it is already Ship Confirmed and the item is being returned to your warehouse, you should create an RMA. Learn more about that here.
To cancel an order:
Go to Orders > Manage Orders > Open an order > Actions menu > Set Cancelled Internally.