Sellercloud Terms and Definitions

There are a variety of terms that are used in Sellercloud or across different retail channels. Below is a table of terms with their definitions to expand your understanding of e-commerce vocabulary.

Download this file for a PDF of the information below.

Term Definition

ASIN

The listing identifier acronym for “Amazon Standard Identification Number.”
An ASIN is used to connect a product to a listing.

Aggregate Quantity

The product’s available inventory that can be sent to the channels.

  •  Any quantities reserved by channels or for unshipped orders are not included in the Aggregate Quantity
  • Inventory in warehouses that are not set as Sellable is not included

Amazon Fixed Quantity

Column header- AmazonFixedQuantity
If a product is marked as replenishable, a fixed quantity can be sent to Amazon whether or not the item is available in inventory. This can be done by using the AmazonFixedQuantity setting, which can be set either on a company level using the ‘default quantity’ setting, or on a product level.

Average Cost

The cost of units continually averaged. Costs are averaged from the price on the PO at the time the POs are received. Learn more here.

BIN Price

This is the product price that is used for eBay fixed price listings.

Bulk Update

A function in Sellercloud that lets you import multiple products and product information through a template. Sellercloud supports XLSX, .CSV, and .TXT.

Channel

Refers to a sales channel, and is also known as a marketplace.

Channel Order Number

Channel Order # was formerly called Order Source ID in Sellercloud.

Refers to the order number used by the website where the order originated.

For example, an Amazon order will have a Channel Order # like 002-0030851-3586669.

Sellercloud’s Manage Orders page has an option to search an order by Channel Order #. Similarly, the Channel Order # can be printed on invoices.

When there is more than one Channel Order Number, they will display under Channel Order # (2), Channel Order # (3), and so on.

Client Settings

These control the settings of the Sellercloud user for specific channels, orders, kits, purchasing, inventory, and more.

Custom Company Settings

These store information at the company level, and are used by plugins and channel integrations.

They are located in your company’s Toolbox > Custom Settings.

Custom Export

A feature in Sellercloud that lets you choose the custom columns you want to export instead of using a template.

Custom Label

A field in eBay where the seller can define a SKU for listing and is necessary for Sellercloud to connect the listing to the item in Sellercloud.

Whenever Sellercloud posts a listing to eBay, it will automatically put the product SKU in the custom label box. Similarly, when downloading eBay listings into Sellercloud, the custom label will be used for the SKU of the newly created product.

Default Quantity

Only applies to Replenishable products. For these products, the Default quantity is the number that will always be sent to the channel in inventory updates regardless of the actual available inventory.

Description Image

On certain channels, such as Magento, the description image is assigned to show full size on a product details of a webpage.

However, when publishing items to eBay, this full-size image is placed in the HTML product description template. For details, see Product Images.

Description Template

Used to send an HTML formatted document with product information.

Dropship

Customer orders and goods are shipped automatically from a third party instead of the original seller.

eBay Item Condition

This value is specific to each eBay category:

  • 1000 – New
  • 1500 – New other (see details)
  • 2000 – Manufacturer-refurbished
  • 2500 – Seller-refurbished
  • 3000 – Used
  • 7000 – For parts or not working

Note: The column header for bulk-update is “EBayItemCondition.”

ePID

The ePID identifies a product within eBay catalogs. ePID is used in the ProductReferenceID field.

You can also find the ePID on eBay’s Web site. When you search by keyword, search results will return matching products. ePID for the product can be seen once you click into the product.

More information can be found here.

FBA

Fulfilled by Amazon. Packages that are stored and fulfilled by Amazon.

FBA SKU (FNSKU)

An Amazon product identifier for FBA products.

FBM

Fulfilled by Merchant. Orders/products that are stored and fulfilled by merchant.

Fixed Price Quantity

This is the maximum quantity sent to eBay when posting or revising an item. If the InventoryAvailableQty is lower than the FixedPriceQuantity, then the lower of the two values is sent. Sellercloud will not send a higher value to eBay than is available in inventory, unless if the product is set to Replenishable.

A default value can be set for FixedPriceQuantity on the eBay Attribute Defaults page, which can be accessed by Company Toolbox > Ebay Settings > eBay Attribute Defaults. Enable client setting Enable eBay Default Fixed Price Qty. Then, on the ebay Properties page check Use Default next to the Fixed Price Qty field. Bulk update using column header FixedPriceQuantityUseDefault.

Certain channels, such as Magento, will use the gallery image for displaying search results on the web page. This image will usually be smaller than the image that displays on the product detail page so it loads faster. In some cases, the same image can be used for both the gallery and description image.

Other channels, such as eBay, will use the gallery image for both the search results and product detail pages. For more information see Product Images.

Inventory Available Quantity

Inventory quantity available for sale: the physical quantity in all sellable warehouses, minus unshipped orders and reserves.

Inventory Cost

Ordering and carrying costs per item.

Can get calculated towards Average Cost.

Invoice (Packing Slip)

A document included in a package that indicates the products, quantities, prices, and total cost of an order from seller to buyer.

Kit

A bundle of products with similarities. For example, you can create a kit to sell a bundle of products for a camera. This could include the camera, extra lenses, a tripod, and travel case.

Long Description

Column Header- LongDescription

The LongDescription is a text field that holds a long description of a product. It can store HTML-formatted text or simple text.

List Price

Also called MAP price, list Price is the Minimum Advertised Price. This works differently based on the channel and is not supported by all channels. Read more about MAP price here.

Manufacturer SKU (MPN)

MPN, or Manufacturer Part Number, is a unique number issued by manufacturers to identify individual products.

Matrix/ n-Matrix/ Variation

This tool is used to indicate the differences, or variations, between products. For example, you’re selling a white cotton t-shirt. The variations could be that same cotton t-shirt but in different colors.

Max Dispatch Time

eBay has a Max Dispatch Time setting used to define fulfillment latency, or lead time to ship – let customers know how long it will  take you to ship their order after they have paid. It can be set by number of days (1, 2, 3, 4, 5, 10, 15, or 20). On eBay, the listing will show a date range based on location of item and possible Ship To locations.

This is only necessary if you’re not using eBay Business Policies.

Max Order Quantity

The maximum number of these same items that can be shipped together in the same package. This is used by some channels like Amazon, and is very useful for FBA sales.

Maximum Quantity

The InventoryMaxQuantity (referred as Max Qty in Sellercloud ) can limit the inventory available for channels to never show the full quantity on the channel – even if there is more available. For example, if there are 500 units available for a specific product and the InventoryMaxQuantity is set to 10, a quantity of 10 will be sent to the channel, but if the available quantity drops to 5, a quantity of 5 will be sent.

InventoryMaxQuantity can be set on a company level and a product level. Before it can be set on a specific product, it first must be enabled on the company level. For example, when enabled on a company level with InventoryMaxQuantity set to 10, all products will default to 10. By overriding the InventoryMaxQuantity on a product level, a quantity of 5 of that product will be sent to the channel while a quantity of 10 will sent for all other products.

Merchant SKU

A Merchant SKU is an alternate SKU used per-channel for communicating a product to that corresponding channel.

Most channels show the field by default. However, this must be enabled in Client Settings for Amazon and eBay:

  • Enable eBay Merchant SKU
  • Use ProductID as Amazon Merchant SKU

Multi SKU Order

A Multi SKU Order is an order that has multiple SKUs in it. Each SKU can be a single unit or multiple units.

Multi Item Order

Column Header- MultiItemOrder

A MultiItemOrder is an order that has more than one unit in it. There are a few cases:

  • Order has one OrderItem with a quantity > 1
  • Order has multiple SKUs.
  • Order has one OrderItem that is a kit, and that kit contains either one kit component with quantity > 1 or multiple kit components.

Orders can be filtered by SingleItemOrder or MultiItemOrder on both the PickList and from within ShipBridge. It is often easier to handle SingleItemOrders separately since they all have the same weight and can be processed in a batch.

Order Payment Status

Every order has a payment status. It represents the payment status of the order from the perspective of the customer that purchased the item. It doesn’t necessarily correspond to whether the merchant actually received payment yet.

The different order payment statuses are:

  • No Payment – meaning no payment has been received.
  • Authorized – meaning that a credit card was authorized but the payment wasn’t captured yet.
  • UnCleared – meaning that an echeck hasn’t cleared yet
  • EbayPaid – When the customer made a payment that wasn’t processed through the seller’s PayPal account, Sellercloud cannot receive confirmation from PayPal that the order was paid, as is usually done. The order will come in from eBay as Ebay paid.
  • Charged – means paid
  • Partial Payment
  • Partial Refund
  • Full Refund
  • Payment Error

Order Shipping Status

Every order has a shipping status to denote if the order has/has not shipped:

  • Unshipped
  • Partially Shipped
  • Fully Shipped

Order Source

Order source has been renamed to Channel in Sellercloud.

This refers to where the order originated from.

Physical Inventory

The total of inventory a product has in all warehouses.

Plugin

A software component that adds a specific feature to an existing program.

PO Last Cost

Cost of the items in the last purchase order received.

Posted and Active

A product is listed and public.

Product Alias

An alias can be set on a product so it is searchable in many different ways.

For example, if a product with a SKU of 811214 has a UPC of 813986006726, but you also want to search by the old UPC that the manufacturer used, the old UPC can be added as an alias. Multiple aliases can be set for one product.

For products that have aliases, you can search for them on the Manage Inventory page by entering the alias into the UPC field.

  • Adding aliases
  • Add an alias to a product by clicking Aliases from its toolbox
  • Add aliases in bulk to multiple products through Inventory > Import Product Info > Import Product Alias
  • If Bin Management is enabled, you cannot add an alias to ShadowProducts. You must add them to the parent.

Check out this video tutorial in Sellercloud’s new interface!

Product ID

Column Header- ProductID

SKU associated with a product.

Product Title

Multiple titles can exist for a given product, but there can be only one top title, which is used as the default title for fixed priced listings.

Product Type

The category a product falls under. For example, the product type of a cleaning product could be “Cleaning Equipment and Kits.”

Queued Jobs

Sellercloud has a system of queued jobs to schedule tasks to be done in the background while you can continue working on the website. Any large data processing task automatically gets queued and the system checks for new jobs every 1-2 minutes.

Queued Jobs can be scheduled to run at any time. This way you can schedule heavy jobs to run at night or at off peak hours for server efficiency.

Sellercloud can process multiple jobs at the same time, but in the event that it many jobs are submitted at the same time, it will queue the jobs and process the later jobs after the first ones have finished.

For more details including job status, job priorities, and more, see Understanding Queued Jobs.

Ready

A product has all details completed so that it is ready to be listed. A product can be considered Ready even if it doesn’t have any inventory. The Export Channels Missing Info tool can be used to set items as ready in bulk. Or, on the product channel properties page, you can indicate whether or not a product is ready using the red X or green Check at the top.

The required pieces of information are:

  • Title
  • StartPrice
  • BuyItNowPrice
  • Fixed Price Quantity
  • eBayCategory1
  • eBayItemCondition
  • eBayStoreCategory1
  • LongDescription
  • ShippingPriceTemplate
  • DescriptionTemplate

Replacement Order

An order with identical information to the original in the case of defective or lost merchandise.

Replenishable

If you want to sell a specific item regardless of the available quantity, mark it as Replenishable. There is a replenishable checkbox on the Product General page. When updating various channels, Sellercloud sends a fixed quantity for replenishable products, so it consistently shows a specific available quantity.

  • For eBay, it will look at the value in the Fixed Price Quantity field.
  • For Amazon, use the Fixed Quantity setting on the Amazon Properties page.

On most channel properties pages, you may need to check a box to reveal the Default qty field. When set to Replenishable, the Safety Quantity is ignored.

This is NOT channel-specific. but is always shadow-persistent.

Rush Order

Any order for which the customer paid to upgrade the shipping is marked as a Rush Order. Here are two examples:

  • Amazon orders marked as Standard will not be marked as Rush, but Expedited, Prime, Second Day and Overnight will be marked as Rush.
  • eBay’s Guaranteed Delivery orders can be automatically marked as Rush Orders by enabling a Client Setting.

Filters on the Manage Orders page (Advanced Search > Rush Orders) and in Ship Bridge (on the grid as Rush Order) help you identify your rush orders.

You can mark an order to be rushed automatically in the channel’s shipping method mapping.

SKU

A stock keeping unit, or SKU, is the unique product code assigned to a product.

The SKU is used as the primary product identifier.

Typically, merchants create their own code as the product SKU.

Safety Quantity

The buffer between the amount of inventory you have and the amount Sellercloud is sending to the channel to prevent overselling on high selling items. It is used to subtract a number from the available quantity. For example, if there are 5 units available and the Safety Quantity is 1, only 4 will be sent to Amazon.

This can be set on a company level so it defaults for all products, but it can still be overridden on a product level on the Amazon Properties page.

The safety quantity subtracts from the channel’s available quantity, so if there is an available quantity of 5 and you have a safety quantity of 5, a quantity of zero will be sent to the channel.

Each channel has a default company-level safety quantity and a product-level safety quantity. On the channel’s Settings page, there are two safety quantity settings – one for regular products and one for replenishable products. Typically, Safety Quantity can be set to 0 for replenishable products because there is no strict inventory for replenishable products.

Another option is to set percentages of available qty that should be sent to each channel.

A feature in settings that lets you save and refer back to saved searches for inventory, orders, RMA, customers, purchase orders, and eBay Listings.

For full details, see Saved Searches.

Scheduled Tasks

These let you configure certain tasks for automatic performance and recurrence at specific intervals.

Tasks can include the following:

For full details, see Scheduled Tasks.

Settlements

Reports sent by a channel that contain information about order-related fees, commissions, and taxes. Learn more details about settlements.

Shadow

A type of virtual product that “shadows” a real product. Its inventory is linked to an actual inventory SKU, but can have its own alternate product profile. This means a shadow SKU can have a different Product ID, description, images, and title than the Parent SKU.

Shadow Persistency

This defines which attributes are linked between a SKU and its shadow. You can link all types of properties, including those related to channels.

Shipping Method Mapping

This tool allows you to customize your orders’ shipping per channel. For example, you can set an order for expedited shipping, Second Day, Standard, overnight, and more.

Shipping Method

Used to define price type of shipping. For example, UPS Two-Day or Fedex Overnight.

Shipping Weight

Column Header- ShippingWeight

Shipping Weight is measured in ounces. The weight of the product after it has been prepared for shipping, including the box.

While uploading a bulk upload file, Shipping Weight is no longer a valid column. Instead use PackageWeightLbs and PackageWeightOz.

Single Item Order

Column Header- SingleItemOrder

A SingleItemOrder is an order that has only one unit of one SKU. There are a few requirements for an order to qualify as a SingleItemOrder:

  • Order has only one OrderItem
  • Order has no OrderItem with a quantity > 1
  • If Order’s OrderItem is setup as a kit, that kit contains either one kit component with quantity < 2 and can’t have multiple kit components.

If the order doesn’t meet one of these requirements, it is considered a MultiItemOrder. The SingleItemOrders can easily be processed in a batch in ShipBridge since the packages all have the same weight etc.

Site Cost

The current value that is entered in the Site Cost field on the Product Summary page. This is an arbitrary value, but can be updated to the “PO Last Cost” or “Average Cost” by enabling client settings:

  • Update Product SiteCost based on PO LastCost
  • Update SiteCost when updating AverageCost

Start Price

Product price that is used for eBay listings of the auction format.

Supplemental Image

Images that are neither gallery images nor description images fall under the category of supplemental images. They can be displayed in the product’s extended image gallery. You can have up to 10.

Swatch Images

Swatch Images are used by channels to display variations of different colors, fabrics and other types of product’s dimensions. Normally channels that work with Swatch Images, accept 1 swatch image per product’s variation.

You can set the variation images on a SKU from the product’s Toolbox > N-Matrix > Image Manager.

Titles

While every product has one general Product Name, it can have different titles that are used while publishing the product to marketplaces such as eBay.

Keywords used in a title have a major impact on a listing’s visibility, and having multiple titles can multiply the product’s chances of being seen and ultimately purchased.

A title must be approved before it will be used for eBay. This is a precaution to prevent someone from using the wrong title accidentally. These are the different types of titles:

  • RegularTitle – Not assigned to any of the other types
  • CustomTitle – Used for websites when they have an abbreviated title that displays on search results or while advertising related products
  • SubTitle – Used optionally for eBay listings. Enable the Client Setting Enable Sub title for eBay Listings to post the sub-title to eBay.
  • TopTitle – Main title of the product
  • Channel-specific titles – You can set different titles for each channel. This can be imported or exported with the following column headers: AmazonTitle, BonanzaTitle, JETTitle, SearsTitle, WalmartAPIProductTitle, etc. For more information, contact Sellercloud Support.
To change and approve your Top Title, update the TopTitle column. Updating this column will set the Top Title and automatically approve it.

UPC

Universal Product Code. Refers to the 12-number barcode used to scan at point of sale.

Vendor SKU

Column Header- VendorSKU

The Vendor SKU is the unique code the vendor uses to identify a product.

Sellercloud lets you save Vendor SKUs from multiple vendors for a specific product, lets you search products by Vendor SKU, and print the Vendor SKU on a Purchase Order when submitting the order to the vendor.

Vendor SKUs and Vendor Prices can be imported from a tab delimited file; see the attached import file for download:

  • SKU column refers to the Sellercloud Product ID
  • For Vendor, enter the vendor’s name (if the Vendor exists in Sellercloud, it will match it by name)
  • The column “Is Default Vendor For Product” is set to 1 for true and 0 for false.

You can see a list of Vendor SKUs for a product by clicking ‘Vendor Prices’ from the product sub-menu. If the product has a default vendor set, the Vendor SKU is visible on the product’s purchasing page.

You can also access Default Vendor SKU on the Product Purchasing page.

VendorSKU.txt

VendorSKUSample.txt

WPID

Walmart Product ID assigned by Walmart to your products when listed on Walmart Marketplace.

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