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eBay Orders Overview

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Overview

You can manage unpaid eBay orders, customer feedback, and rush services from your Sellercloud account without needing to log into your eBay seller account.

Automate Order Download and Tracking Upload

eBay orders and tracking information can be pulled into Sellercloud automatically per company.

  1. Go to Settings > Companies > Manage Companies > Select a company.
  2. In Toolbox, select eBay Settings > General Settings > Edit.
  3. In the Controls panel, select Enable Order Download. Orders download approximately every 30 minutes.
  4. Select Enable Fulfillment Upload. The Tracking and Ship Date will be automatically sent to update the order status on eBay.eBay automate order download
  5. Click Save.

Manage Unpaid eBay Orders

eBay orders will import as unpaid in Sellercloud if you haven’t fetched an Open Auth Token from the Actions menu on the Company Settings page.
Sometimes eBay orders download without payment. This may be due to a number of reasons:
  • The seller does not require immediate payment, and the buyer did not pay yet.
  • The payment record comes from the payment gateway, like PayPal, rather than from eBay. Typically, Sellercloud will instantly import the payment using the matching transaction ID, but this process can be delayed for several reasons, including:
    • Unpaid eBay orders will download without the Ship To address. This is because Sellercloud uses the finalized address from the payment record, rather than what is supplied by eBay. When the payment record is pulled in, the Ship To address will update.
    • Unpaid eBay orders will reserve inventory. If the buyer does not pay and the order is cancelled on eBay, Sellercloud will retrieve the order status and mark the order as Cancelled, which releases the reserve.
    • When the buyer pays, Sellercloud will automatically retrieve the updated information from PayPal and mark the order as paid. To manually poll PayPal payments, use the Refresh from eBay/PayPal action on the Manage Orders page or Refresh Order from eBay/PayPal on the order details page.
You can reserve inventory for unpaid, pending orders by enabling Enable eBay Pending Order Service in client settings and configuring the eBayPendingOrderServices service. Sellercloud Support can turn on this service.

Set up eBay Rush Services

Rush services are applied when customers pay to upgrade the shipping. When this happens, the order is marked as a Rush Order.  To configure shipping services to be treated as Rush, follow the instructions in this article.

To set up eBay Rush Services:

  1. Go to Settings > Companies > Manage Companies > Select a company.
  2. In Toolbox, select eBay Settings > Rush Services.
  3.  Check the Rush Service checkbox next to the desired shipping service.eBay rush services
Client-specific Rush Preferences set on the Shipping Services Preferences page will take precedence over Rush Services you set specifically for eBay.

eBay Guaranteed Delivery

Sellercloud recommends getting an Open Auth Token to ensure this feature functions properly.

With eBay Guaranteed Delivery, sellers increase their listing visibility and buyers get items in 3 days or less, guaranteed. Learn more from eBay here. Currently, Sellercloud only integrates with eBay Guaranteed Delivery’s Door-to-Door option. You can automatically import eBay guaranteed delivery orders marked as Rush Orders by enabling Consider eBay Guaranteed Delivery Order as Rush Order in your Client Settings.

Shipping Method Mapping

Sellercloud’s Shipping Method Mapping tool lets you customize shipping for your eBay orders. This includes shipping options like expedited shipping, Second Day, Standard, and overnight.

  1. Go to Settings > Companies > Manage Companies > select a company.
  2. In Toolbox, select eBay Settings > Shipping Method Mapping > Edit.
  3. For each eBay Method Name, select a Shipping Method > click Save.eBay shipping method mapping

If a shipping service is missing or you wish to add a new one, please reach out to Sellercloud Support.

eBay Refunds and Returns

You can refund eBay orders in Sellercloud according to customer’s or seller’s requests. Click here to learn more about eBay Refunds and Returns.

Overview

Sellercloud’s intuitive interface makes managing your eBay orders easier than ever. From your Sellercloud account, you can manage unpaid orders, customer feedback, and even rush services without needing to log into your eBay seller account.

Setting up order download and tracking upload

Orders from your eBay seller account can be downloaded manually into your Sellercloud account for easy access and order management. You can also upload tracking information, such as the tracking number or proof of delivery, about your order. Orders and tracking information can be pulled into Sellercloud manually or automatically per company.

To set up automatic Order Download and Tracking Upload in Sellercloud:
  1. Open a Company > Toolbox > eBay Settings > General Settings.
  2. Enable setting Enable Order Download. Orders download approximately every 30 minutes.
  3. Enable setting Enable Fulfillment Upload. Tracking and Ship Date will be automatically sent to update the order status on eBay.sellercloud alpha enable order download and tracking upload ebay
  4. Click Save Settings.

To set up manual Order Download and Tracking Upload in Sellercloud:

  1. Performing an order download:
    1. Go to Orders > Import Orders > Download eBay Orders. sellercloud alpha download ebay orders
    2. Select a Company, eBay Site, and the date range for orders to be downloaded > Download Orders.
  2. There are two ways to perform a tracking upload:
    1. Go to Manage Orders > Select an order > Select Action > Notify Order Source for Shipping > Go.
    2. Open an order > Select Action > Notify Order Source for Shipping > Go.

Managing unpaid eBay orders

eBay orders will import as unpaid in Sellercloud if you haven’t fetched an Open Auth Token.
Sometimes eBay orders download without payment. This may be due to a number of reasons:
  • Seller does not require immediate payment, and the buyer did not pay yet.
  • The payment record comes from the payment gateway, like PayPal, rather than from eBay. Typically, Sellercloud will instantly bring in the payment using the matching transaction ID, sometime this process is delayed for various reasons.
    • Unpaid eBay orders will download without the Ship To address. This is because Sellercloud uses the finalized address from the payment record, rather than what is supplied by eBay. When the payment record is pulled in, the Ship To address will update
    • Unpaid eBay orders will reserve inventory. If the buyer does not pay and the order is cancelled on eBay, Sellercloud will retrieve the order status and mark the order as Cancelled, thereby releasing the reserve
    • When the buyer pays, Sellercloud will automatically retrieve the updated information from PayPal and mark the order as paid. To manually poll PayPal payments, use the action Refresh from eBay/PayPal on the Manage Orders page or Refresh Order from eBay/PayPal on the order details page.
You can reserve inventory for unpaid, pending orders by enabling the Client Setting Enable eBay Pending Order Service and configuring the service eBayPendingOrderServices. Sellercloud Support can turn on this service.

Setting up eBay rush services

Rush services are applied when customers pay to upgrade the shipping. When this happens, the order is marked as a Rush Order.
To set shipping services for Rush Orders, you must:

  • Go to Settings > Shipping Services Preferences

To set up eBay Rush Services, you must:

  • Open a Company > Toolbox > eBay Settings > eBay Rush Services. Check the Rush Service checkbox next to the desired shipping service.
Client-specific Rush Preferences set on the Shipping Services Preferences page will take precedence over Rush Services you set specifically for eBay.

Using eBay Guaranteed Delivery

Sellercloud recommends getting an Open Auth Token to ensure this feature functions properly.

With eBay Guaranteed Delivery, sellers increase their listing visibility and buyers get items in 3 days or less, guaranteed. Learn more from eBay here. Currently, Sellercloud only integrates with eBay Guaranteed Delivery’s Door-to-Door option. You can automatically have all eBay guaranteed delivery orders marked as Rush Orders by enabling Consider eBay Guaranteed Delivery Order as Rush Order in the Client Settings.

Managing eBay’s shipping method mapping

Sellercloud’s Shipping Method Mapping tool lets you customize shipping for your eBay orders. This includes shipping options such as expedited shipping, Second Day, Standard, overnight, and more.

How to find Shipping Method Mapping:

  • Open a Company > Toolbox > eBay Settings > Shipping Method Mapping
If a shipping service is missing or you wish to add a new one, please reach out to Sellercloud Support.

Managing order refunds, returns and cancellations

eBay order refunds, returns, or cancellations can be easily managed right from your Sellercloud account. Click here to learn more about eBay Refunds and Returns Workflow.

Managing eBay feedback

Feedback for eBay can be managed from Sellercloud both for leaving and receiving feedback. eBay feedback is important as both sellers and buyers get ranked based on positive feedback. Leaving positive feedback about the buyer may motivate the buyer to reciprocate with positive feedback about the seller. Being informed about negative feedback from the buyer enables sellers to address that situation accordingly.

Feedback can be automatically generated for eBay orders. (This is generated by eBayOrderService)

Click here to learn how to leave automatic feedback messages on eBay orders.

  1. Go to Client Settings > Enable eBay Automatic Feedback.
  2. Open a Company > eBay Settings > Feedback Messages.
  3. Enter a message > Save.

When the order comes in, the feedback message will immediately be sent and left on the order.

The feedback emails are being sent based on the ShipDate. Feedback emails will not be sent for orders that are not shipped yet.

Learn how to auto-generate feedback request emails here.

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