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Splitting an Order

Table of Contents

Overview

The Split Order action divides an order into two separate orders. This is useful when order items need to be shipped from different locations or when a partial payment is made.

Orders can be split in Sellercloud or in Shipbridge.

Split Orders in Sellercloud

The Client Setting Enable Split Order Authorized Payment Workflow allows split orders to be marked as paid when they are created. The payment will remain on the Parent Order, and a discount will be added to the Child Order instead.
  1. Go to Orders > Manage Orders, and open an order.
  2. From the Actions menu, select Split Order.The image shows the Actions Menu Split Order option.
  3. Enter the quantity you want to move to the new order and click Split Order.The image shows the window Quantity to Split to New Order.
When splitting an order with kits, you should only select and split quantities from the kit components. Do not select and split the Kit Parent products.
This action cannot be reverted. To undo any changes to the order split status, the order may have to be reimported.

Order Split Settings

By default, the Order Source Order ID of the Parent order will transfer to the Split Child order(s). However, Sellercloud also allows you to configure what else you can copy over:

  1. Navigate to Settings > Orders > Order Split Settings.
  2. You will see a grid with all possible Order Sources and five columns where you can decide what will carry over to the Child Order when you split it from the Parent Order:
    • Keep Order Source – Enable Child Orders to retain the same Order Source as their Parent Orders. If disabled, Child Orders will be set to Local Store. You can manually edit it on each individual order later. The checkbox only affects Child Orders where there are only regular products and no Kit Products selected with quantity to split.
    • Keep Order Source for Kit Items – Enable to retain the Order Source on all Child Orders where only Kit Products are selected with quantity to split.
    • Keep Order Source for Mixed Items – Enable to retain the Order Source for all Child Orders where both regular and Kit Products are selected with quantity to split.
    • Copy Custom Columns – If the Parent Order has values in Custom Columns, these values will be copied over to the Child Orders.
    • Copy Lock Shipping Method – If the Shipping Method is locked for the Parent Order, this will transfer to the Child Orders.
  3. Click Save.

Split Orders from Shipbridge

  1. Go to Menu > Options > Scan and Ship.
  2. Enable Allow order splitting and click Save. Note that this option enables splitting both in the Scan and Ship window and in the order grid.The image shows the Auto Split Order option.
  3. Right-click on an order in the order grid and click Split Order.The image shows the Split Order option.
  4. On the next window, select the order items to split and enter the quantity you want to move to the new order in the Quantity to Move field.
  5. Click Split Order at the lower right-hand corner.
  6. The new split order will display in the lower left-hand corner.
When splitting an order with kits, you should only select and split quantities from the kit components. Do not select and split the Kit Parent Products.

Split Orders Automatically

There is a company-level setting to automatically split multi-item orders into separate orders. When enabled, it splits multiple SKUs and multiple units of one SKU into separate orders. The orders will split as they are created in Sellercloud. Note that enabling this setting will not affect existing orders.
Go to Settings > Companies > Manage Companies > Select a company > Toolbox > Shipping, enable Auto Split Orders having Multi Items, and press Save Settings.The image shows the Auto Split Order option.

Custom plugins can also be used to automatically split orders based on warehouse availability, zip code range, or other custom criteria. Such plugins are typically developed by Sellercloud and may incur customization charges.

Overview

The Split Order action divides an order into two separate orders. This is useful when order items need to be shipped from different locations or when a partial payment is made.

Orders can be split in Sellercloud or in Shipbridge.

Split Orders from SellerCloud

The Client Setting Enable Split Order Authorized Payment Workflow allows split orders to be marked as paid when they are created. The payment will remain on the Parent Order, and a discount will be added to the Child Order instead.
  1. Open the Order Detail page and select Split Order
    from the action menu.
  2.  Select which items to split into a new order.
  3. Click Split Order from the and a new order with the selected items will
    be created.
  4. By default, all split orders will retain the order source, like Amazon. This can be controlled per channel on Settings > Order Split Setting.

When splitting an order with kits, you should only select and split quantities from the kit components. Do not select and split the Kit Parent Parents.

This action cannot be reverted. To undo any changes to the order split status, the order may have to be reimported.

Order Split Settings

By default, the Order Source Order ID of the Parent order will transfer to the Split Child order(s). However, Sellercloud also allows you to configure what else you can copy over:

  1. Navigate to Settings > Orders > Order Split Settings.
  2. You will see a grid with all possible Order Sources and five columns where you can decide what will carry over to the Child Order when you split it from the Parent Order:
    • Keep Order Source – Enable Child Orders to retain the same Order Source as their Parent Orders. If disabled, Child Orders will be set to Local Store. You can manually edit it on each individual order later. This checkbox only affects Child Orders where there are only regular products and no Kit Products selected with quantity to split.
    • Keep Order Source for Kit Items – Enable to retain the Order Source on all Child Orders where only Kit Products are selected with quantity to split.
    • Keep Order Source for Mixed Items – Enable to retain the Order Source for all Child Orders where both regular and Kit Products are selected with quantity to split.
    • Copy Custom Columns – If the Parent Order has values in Custom Columns, these values will be copied over to the Child Orders.
    • Copy Lock Shipping Method – If the Shipping Method is locked for the Parent Order, this will transfer to the Child Orders.
  1. Click Save.

Split Orders from ShipBridge

  1. Menu > Options > Scan and Ship. Enable the option Allow Splitting Order. (Enables splitting both in Scan and Ship window and order grid.)
  2. Right-click on the order in the order grid.
  3. Select Split Order from the context menu.
  4. On the next window, select the order items to split and enter the quantity you are moving to the new order in the “Quantity to Move” field.
  5. Press Split Order at the bottom right.
  6. The new split order will display at the bottom left.

When splitting an order with kits, you should only select and split quantities from the kit components. Do not select and split the Kit Parent Products.

Auto-Split Orders

There is a company-level setting to automatically split multi-item orders into separate orders. When enabled this will split both multiple SKUs and multiple units of one SKU into separate orders. the order will split as they are created in SellerCloud; the setting will not affect existing orders.

Company Settings > Toolbox > Shipping.

Custom plugins can also be used to automatically split orders based on warehouse availability, zip code range, or other custom criteria. Such plugins are typically developed by Sellercloud and may incur customization charges.
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