Target Orders Overview

Overview

Sellercloud’s Target Account Integration lets you seamlessly manage your Target orders directly from the Sellercloud interface. It allows you to download orders automatically, update their fulfillment status, map shipping methods to specific carriers and services, and more.

To explore other related topics, refer to our Target Category.

Order Download and Tracking Upload

You can automate the process of order downloads and tracking uploads by following these steps:

1. Go to Company Settings.
2. Click Toolbox and select Target > General Settings.
3. Click Edit.
4. In the Target General Settings panel, check the following settings:
   1. Enable Order Download (850).
   2. Enable Order Fulfillment Upload (856).
5. Click Save. Orders will be imported into Sellercloud every 30 minutes. In the next feed, we will automatically send tracking and shipping dates to update the order status on Target.

Additional Settings

• Enable Invoice Upload (810) – Enables automatic invoice upload to Target for each shipped order.
• Enable Order Functional Acknowledgement (997) – Informs Target that the order file has been received.
• Enable Order Acknowledgement Accept (855) – Informs Target that the order file has been accepted and will be fulfilled.
• Enable Order Acknowledgement Release (855) – Informs Target that the order file is being processed.
• Auto Cancel Order With No Inventory – When enabled, we will automatically cancel Target orders in Sellercloud when there is insufficient inventory to fulfill them. Additionally, we will send an Item Rejected notice to Target.
• Requires Third Party Shipping – Enforces the use of Third-Party Shipping for Target orders.
• Create Orders Under One User – When enabled, all Target orders will come in under one Sellercloud customer email.
• Import Orders As UnPaid – When enabled, all Target Orders will be imported with Payment Status: Unpaid.

Shipping Method Mapping

The Shipping Method Mapping tool allows you to customize shipping for each channel integrated with your account. Using this tool, you can map the shipping methods sent for each Target order to a preferred shipping carrier and service. 

To ensure the correct shipping method is applied for each order, you need to enter the shipping code for each respective shipping service. When orders are imported into Sellercloud, the shipping method chosen by the customer will also be imported.

To configure shipping method mapping for Target:

1. Go to Company Settings.
2. Click Toolbox and select Channels > Target > Shipping Method Mapping.
3. Click Edit and choose your desired shipping method option from the Shipping Method dropdown menu.
4. Check the Rush Service setting if orders using this shipping method should be marked as Rush Orders.
5. Click Save.

Target Locations

If you have more than one Target Location, each must be mapped to a corresponding warehouse in Sellercloud. This mapping will determine which warehouse’s available inventory is sent to which location and prevent errors when updating inventory or tracking information.

Manage Target Orders

You can only cancel a Target order before it is marked Ship Confirmed. If it is already Ship Confirmed, you must issue a refund. If the item is being returned to your warehouse, use the RMA workflow instead.

Cancel an Order

To cancel a Target order internally:

1. Go to the Order Details Page.
2. Click Actions and select Set Cancelled Internally.
   
3. Enter Comments and click Save.

Refund an Order

Prior to issuing a refund, a partial or full payment will be required. To internally set the Order as Refunded:

1. Navigate to Orders > Manage Orders > Select an Order.
2. On the Order Details page, go to Actions > Issue Refund.
3. Fill out the Refund details:
   1. Operation Type
   2. Amount to Refund
   3. Refund Date 
   4. Notes
4. Click Refund.

Configure PDF Invoices

PDF Invoices usually contain information about your orders and the products they include. You can print Invoices with any specific requirements if needed. You can choose Standard Invoice, Channel Specific, Word to PDF, or a Plugin.

1. Go to Company Settings.
2. Click Toolbox and select Invoice Settings.
3. Click Per Channel Preferences.
4. Locate Target in the list and select your preference.
5. Click Save.