Temu Account Integration

Overview

Temu is an emerging e-commerce marketplace that connects global consumers with a wide range of affordable products sourced directly from manufacturers and suppliers. Leveraging its streamlined supply chain and vast product catalog, Temu aims to provide a cost-effective and seamless shopping experience across various categories, including fashion, electronics, and home goods.

Integrating Sellercloud with Temu allows you to import orders, export tracking information, and synchronize inventory data. The integration works through API, transmitting information between the two services.

Prerequisites

Before you can integrate Temu into Sellercloud, complete the following requirements:

• Obtain your API credentials from Temu.
• Open a ticket with Sellercloud Support and request the Temu Website Cart Plugin to be installed on your server.
• Create the GoodsID Custom Product Column. This is necessary to record a Temu-specific SKU used to identify order items and match inventory adjustments.

Temu Account Integration

Before you can start managing your inventory and shipping orders through Sellercloud, you must set up the integration:

1. Navigate to Settings > Companies > Manage Companies.
2. Then, open your Temu Company > Toolbox > Website General Settings.
3. For Store Type, select Custom, then from the Store Plugin dropdown, choose the Temu Website Cart Plugin.
4. Click Save and refresh the page to ensure the changes have been applied.

Next, set up your Cart Settings:

1. In the same Company, go to Toolbox > Website Cart General Settings.
2. Click Edit.
3. In the Options panel, fill in:
   1. Website URL
   2. X-Api-Key
   3. client_secret
   4. Access_token
4. Click Save.
5. Click on the three-dots menu in the Options panel header > Test Settings.
6. After the settings are tested successfully, you can configure:
   1. Import orders from date
   2. Import orders to date
   3. Shipping companies region/country – provide a comma-separated list of shipping regions. You can find the valid Country Name values here.

Configure Integration Options

By automating key processes and customizing your workflow, you can not only save valuable time but also enhance overall efficiency. To open the Temu General Settings:

1. Go to Company Settings.
2. Open the Toolbox and select Website > General.
3. Click Edit and enable:
   • Allow Inventory Upload – enables Sellercloud to send automatic updates for the inventory of Temu products regularly.
   • Allow Order Download – enables Sellercloud to automatically download new orders placed on Temu.
   • Allow Tracking Upload – enables Sellercloud to automatically upload shipping and tracking for orders on Temu.

Orders Overview

With the integration established, you may need to download your existing Temu Orders manually. Go to the company’s Website General Settings > Actions > Import Orders. This will create a Queued Job, and all recent orders will be created in Sellercloud. All subsequent orders will be downloaded automatically.

When a new order is imported, the plugin tries to match the order item by Website Merchant SKU and Sellercloud Product ID. When a match is found, the plugin updates the SKU’s GoodsID custom product column. Otherwise, the order is created with an Unknown product.

Temu Orders will be created with Order Source: Website. You can Search for them on the Manage Orders Page with filters for Company and Channel.

Tracking Upload

The Temu Website Cart Plugin automatically sends tracking information for Fully Shipped orders under your Temu-integrated company. After a successful tracking update, the Source Updated for Shipping order property is automatically changed to True.

Cancellation Import

If an order is imported into Sellercloud and is later cancelled on Temu, the plugin will update the local Sellercloud order to Cancelled. However, if the order is cancelled before the initial import into Sellercloud, the plugin won’t create it locally. In case the order is already Fully or Partially Shipped, the plugin will add an order note, but will not change the General Order Status in Sellercloud.

Listings Management

Temu is categorized as a Website Integration within Sellercloud. This means that if your Default Company already has an integrated Website or any plugin integration, you will need to set up Temu under a New Company that has no SKUs. In such cases, we advise creating Shadow Products linked to the SKUs in your default company to ensure proper inventory management.

Our Temu integration supports sending inventory adjustments. Before each quantity update, we request a list of your current Temu listings and match them by GoodsID. Then, the plugin checks if there is a difference between the current inventory on Temu and your Sellercloud inventory. Products with no difference are skipped. For the rest, we send adjustment values. For example, if SKU A has a quantity of 10 on Temu and 8 in Sellrcloud, we send -2.

The available inventory in Sellercloud is calculated based on the Current Aggregate Sellable Quantity minus the Safety Quantity configured on the Website Product Properties page. If the Use Default box is checked, we use the company Safety Quantity instead.

Update Inventory on Temu

You can send inventory updates to Temu automatically and manually.

To initiate regular automatic Temu listing updates:

1. Go to Company Settings.
2. Click Toolbox and select Website > General Settings.
3. Click Edit.
4. In the Options panel, check Allow Inventory Upload.
5. Click Save.

To manually update the inventory of a single listing:

1. Go to the Product Details Page.
2. Click Toolbox and select Website Properties.
3. Click Actions, and select Update Inventory to Website.

To update Temu listings in bulk:

1. Go to the Manage Catalog page.
2. In the results grid, select the products you want to update.
3. Click the Actions icon in the bottom-right corner, and select Update Inventory on Channel.
   1. In the pop-up modal, select Website and click Update.