Email Settings Overview

Understanding email settings

Some email providers set limits on how many outgoing emails can be sent per day. For example, GoDaddy has a limit of 250 SMTP relays per day.

Email settings can be configured per company or per channel to enable Sellercloud to send emails. After you configure your email settings, you will have a lot of different possibilities, like:

These are just a few things you can do. Browse our content-rich articles for all the additional actions you can take.

Configuring email settings

The steps for Sellercloud’s Delta and Alpha interfaces are slightly different. The directions are separated by interface below.

Both interfaces will ask you to provide your SMTP Server information. SMTP, or Simple Mail Transfer Protocol, is the standard means with which to transmit emails over the Internet. Learn more about SMTP Settings.

In both interfaces, you must check two different boxes at the bottom when configuring your settings. The boxes will read:

  • My Server requires SSL connection
  • My outgoing server (SMTP) requires authentication
These two settings must be enabled. If you receive a message reading The SMTP server requires a secure connection or the client was not authenticated, then it is highly likely that either your SMTP credentials are incorrect or those two settings (or one of them) are not enabled.

You will be prompted to input the following information:

  • From Name: This refers to the name of your company, but it can be customized by simply entering a different name.
  • From Email: This is the email address you will be using to send emails.
  • Username and Password: This must match the From Email credentials.
  • SMTP Server and Port: Find your correct information here.

Delta interface

  1. Go to Settings  > Email > SMTP Profiles.
  2. Click the Add icon.
  3. Input your information > Click Save. Optional: Click Test to test your settings.
  4. Optional: Click Use Memaila Account to use your Memaila account information > Input your information > Click Save.
  5. Optional: Click Require Open Authentication (Gmail) to require authentication > Click Get Gmail API Token > Input all information > Click Save.

sellercloud smtp settings email settings over create email settings

sellercloud email settings smtp profile set email

Alpha interface

  1. Go to Settings > Company Settings > Select company.
  2. Go to Toolbox > Email Settings > SMTP Settings.
  3. Input your information > Click Save. Optional: Click Test to test your settings.

sellercloud smtp settings email settings over create email settings

Understanding the Email Sent Log

The steps for Sellercloud’s Delta and Alpha interface are slightly different. The directions are separated by interface below.

The Email Sent Log shows you a detailed history of all your email information. The log lets you review information like who sent an email, when an email was sent, if any errors occurred, and more. You can search for specific emails by date range, emailer, etc. to find specific email information. If an error ever does occur, you will receive an error message. You even have the option to preview old emails and download emails as EML files.

Delta interface

  1. Go to Settings > Email > Email Sent Logs. delta email sent log
  2. Optional: Click the View .eml icon to download to save the email as an EML file. delta email sent log
  3. Optional: Click the View Details icon to view old emails >A popup window will appear. From the window, you have to download and save the email as an EML file by clicking Download Email. delta email sent log

Alpha interface

  1. Go to Settings > Email Sent Log.
  2. Enter your search criteria > Click Search.email sent log original interface email settings
  3. Optional: You can resend emails by checking the email(s) you want to resend > Select Resend Email from the Action dropdown menu > Go. email sent log original interface sellercloud
  4. Optional: Click View to view old emails > A popup window will appear. From the window, you have the download and save the email as an EML file by clicking Download File. email sent log original interface
  5. Optional: Click View .eml to download to save the email as an EML file. email sent log sellercloud original interface

Blacklisting domains

You can configure your email settings so that no emails are sent to specified domains. This is referred to as blacklisting a domain, and it is especially helpful for a certain channels, like Amazon, Rakuten (formerly Buy.com), and Newegg. These channels restrict certain content in emails to customers, mainly content that can be seen as business solicitations. This restriction can extend to your web address as part of your signature. This is currently only available in Sellercloud’s Alpha interface.

blacklisted domains sellercloud email settings

To blacklist a domain:

  1. Go to Settings > Company Settings > Select company.
  2. Go to Toolbox > Email Settings > Blacklisted Domains.
  3. Enter your domain name > Click Save List.
  4. Optional: Check the domain you want to delete > Select Delete from the Action dropdown menu > Click Go to delete existing blacklisted domains.

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