Email Placeholders


Overview

Email templates can be used for standardized emails that can be sent manually or automatically based on predetermined event triggers. When creating an email template, you have the option to add email placeholders. This helpful feature saves you time by inserting information for you. Click on the placeholder you want to add and the information attached to that placeholder will be added to your email.

Add Placeholders to Email Templates

Sellercloud allows you to pick and choose which placeholders you want to use in each email template. The following placeholders are already added to your placeholder menu for easy access:
  • First Name
  • Last Name
  • Message
  • Password
  • From Name
  • From Email
  • Friend Name
  • Friend Email
  • Shipping Address
  • Shipping Address (HTML)
  • Shipping Carrier
  • Tracking Number

These are some of the most frequently used placeholders. You have the option to add different placeholders to the email template.sellercloud email template placeholders add placeholder

To add a placeholder:

  1. Go to Settings > Email > Email Templates.
  2. Select an existing template, or select Add from the Action menu to add a new template.
  3. The most common placeholders are displayed by default in the Placeholders panel. Clicking on them adds the placeholder to the email.
  4. Optional: Click on Add > Search and select your placeholder from the drop-down menu.
  5. Press Save Template.
Need help defining a placeholder? Contact Sellercloud Support with any questions.

sellercloud email template placeholders add placeholder

Show me an example!
Order confirmation email:

Dear  #?FirstName?#,

Thank you for placing your order with us. Rest assured we are taking great care of processing and handling your order. Please find details for order #?OrderSourceOrderId?# below.

ITEM INFORMATION

#?OrderItemsDetailsIncludeImage ?#

#?OrderItemsDetailsBackOrder ?#

ORDER REFERENCE
#?OrderNumber?#

BILL TO
#?BillingAddressHtml?#

SHIP TO
#?ShippingAddressHtml?#

ORDER DETAILS
#?OrderItemsDetailsNoShippingOrTaxes?#

TaxFEE
$#?TaxTotal?#

SHIPPING FEE
$#?ShippingTotal?#

GRAND TOTAL
$ #?GrandTotalAsCurrency?#

SHIPPING CARRIER
#?ShippingCarrier?#

If you have any questions or concerns regarding your order, please feel free to reply to our e-mail or call us and we will be happy to help.

Kind Regards,
Your Name

Placeholders can be placed in email templates. The full table of placeholders can be accessed from the menu bar. Hover your mouse over the middle of the bottom row until you see Insert Code Snippet, and click on the arrow.
You cannot use email placeholders for CC or BBC emails.
  • #?ShipToAddress?#
  • #?VendorName?#
  • #?OrderItemsDetails?#
  • #?OrderID?# – Populates with the related order referenced in the PO
  • #?OrderSourceOrderId?# – Will populate the order number from the channel it was bought. For example, an Amazon order number will look something like this 123-456789-101234. However, for eBay orders use the  placeholder #?eBaySellingManagerSalesRecordNumber?#
  • #?OrderNumber?# – will populate the SellerCloud order number.
  • #?FirstName?# – will populate the customer’s first name.
  • #?LastName?# Will populate the customer’s last name.
  • #?ShippingCarrier?# – will populate the shipping carrier selected when sending tracking information.
  • #?TaxExempt?# – Will populate if the customer is a Tax-exempt customer. By stating true or false.
  • #?OrderSourceProduct?# – will populate the value of the product ordered as found on the order source. For an Amazon order, it will populate the ASIN and for eBay, it will display the eBay Item ID. This can also be used as part of a hyperlink, for example:
      • http://www.amazon.com/review/create-review/ref=cm_cr_dp_wr_but_right?ie=UTF8&nodeID=172282&asin=#?OrderSourceProduct?#
      • http://www.ebay.com/itm/#?OrderSourceProduct?#
  • #?ShippingAddressHtml?# – Will populate the ship to address on the order including the Name and telephone number.
  • #?ShippingServiceSelected?# – When creating an invoice this will populate the shipping method selected when creating the order.
  • #?TrackingNumber?# – Will populate the tracking number.
  • #?TrackingURL?#  – will populate with a link to the carrier page for tracking.
  • #?ShippedOn?# – Will populate the ship date the item was shipped.
  • #?OrderItemsDetails?# – This will populate the item(s) in the order in full detail. Details include Item name, Subtotal, Shipping Charges, and Tax.
  • #?OrderItemsDetails2?# – Will display the item name centered and the subtotal only. Will not include shipping charges and tax.
  • #?SubTotal?# – Cost of item customer was charged
  • #?TaxTotal?# – Cost of tax customer was charged
  • #?ShippingTotal?# – Total shipping cost charged to the customer.
  • #?OrderDiscountTotal?# – Total of discounts
  • #?GrandTotal?# – Total cost of order
  • #?TotalPaid?# – The amount of the order payment, corresponds to the order total for Marketplace orders.
  • #?UserName?# – will populate the user’s email address.
  • #?PurchaseOrderID?# – Populates with the PO number associated with the order.
  • #?StatusDetailsHtml?# – Populates with customer service notes. Uses the same formatting as was written in notes, i.e. line breaks.
  •  #?StatusDetails?# – Populates with customer service notes. Ignores formatting in notes.
  • #?Instructions?# – Populates with customer’s instructions on order.
  • #?TimeOfOrder?# – The actual date order was placed on the channel.
  • #?AmazonOrderProductReviewURL?# – links to an Amazon product review page for ordered items.
  • #?AmazonOrderFeedBackURL?# – links to an Amazon order feedback page for the order.
  • #?OrderItemsDetailsIncludeImage?# – Order details with Image included (based on client setting Show product images on Order Detail page)
  • #?OrderItemsDetailsBackOrder?# – Back Order details. (Includes: Item Name,  Qty Ordered,  Qty BackOrder,  Price Shipping, Charges,  Tax Total)
  • #?OrderSerialNumbers?# – Displays serial Numbers for the products
  • #?RMANumber?# – This will populate the RMA number.
  • #?RMAItemsDetail?# – Will populate the RMA item Details.
  • #?Memo?# – Displays the Memo of a purchase order
  • #?ID?#  – Displays the PO number

Website

  • #?FromName? – When given the option on your site to send an email to a friend this will populate the from name.
  • #?Message?# – When given the option on your site to send an email to a friend this will populate the message the customer created.
  • #?ProductURL?# – When given the option on your site to send an email to a friend this will populate the product URL.

General

  • #?FooterInfoCompany?# – will pull the company profile from Company Settings page. Can be used as a signature in an email.
  • #?CurrentTimeStamp?# – will display the current date when sending the email.

Custom Columns

  • Placeholders can reference custom columns for email templates. For example, insert #?COLOR?# to pull product data from custom column COLOR.
Show me an example!
Order confirmation email:

Dear  #?FirstName?#,

Thank you for placing your order with us. Rest assured we are taking great care of processing and handling your order. Please find details for order #?OrderSourceOrderId?# below.

ITEM INFORMATION

#?OrderItemsDetailsIncludeImage ?#

#?OrderItemsDetailsBackOrder ?#

ORDER REFERENCE
#?OrderNumber?#

BILL TO
#?BillingAddressHtml?#

SHIP TO
#?ShippingAddressHtml?#

ORDER DETAILS
#?OrderItemsDetailsNoShippingOrTaxes?#

TaxFEE
$#?TaxTotal?#

SHIPPING FEE
$#?ShippingTotal?#

GRAND TOTAL
$ #?GrandTotalAsCurrency?#

SHIPPING CARRIER
#?ShippingCarrier?#

If you have any questions or concerns regarding your order, please feel free to reply to our e-mail or call us and we will be happy to help.

Kind Regards,
Your Name

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