Remove Products from Sellercloud


Check out this short tour on deleting products in Sellercloud!

Overview

You have the option to remove products from Sellercloud that you no longer wish to use by deleting them. Alternatively, you can make the products Inactive. This will hide them from default inventory searches instead of removing them completely.

You are allowed to delete only the SKUs that have no related Inventory, Purchase Orders, Orders (open or shipped), Listings, FBA shipments, or other relations to products such as Shadows, N-Matrix, or Kits. That is why for SKUs that have an established history in the system, we recommend marking them as Inactive.

Delete a Product

There are two ways to delete a product SKU: from the Manage Catalog page or the Bulk Product Update option.

Delete Products via the Catalog Page

  1. Navigate to Catalog > Manage Catalog.
  2. Select the product(s) you want to remove.
  3. Select the Delete option from the Actions menu.
  4. Click Yes to confirm the deletion.Delete Products option

Delete Products via Bulk Update

  1. Navigate to Catalog > Manage Catalog > Import Product Info.
  2. Open the Bulk Update Tool. Learn more about it here.
  3. When creating a new template, use the following column headers:
    • ProductID (added as the first column by default)
    •  _Action_
    • _Action_Confirm_
  4. Specify the appropriate SKUs, and put DELETE for each product line within both _Action_ and _Action_Confirm_ columns (see figure below).

Deactivate a Product

Once a product is created in Sellercloud, it has an Active status. You can set it as Inactive which will hide the product from the Manage Catalog and Manage Inventory pages, and other product searches. To make Inactive products show in product searches, you need to filter by Active Status: Inactive.

Inactive SKUs cannot be added to Orders. The Inactive status will also affect product feeds to channels. An Inactive product will send zero inventory to any channel, but it will keep the listings active.

Deactivate a Single SKU

To deactivate a product, follow the steps below.

  1. Navigate to Catalog > Manage Catalog.
  2. Open the SKU you want to deactivate.
  3. In the upper right of the selected product home page, click the Edit option.
  4. Deselect the Is Active check box that is in the General window.
  5. Save the changes.

Deactivate Products via the Catalog Page

  1. Navigate to Catalog > Manage Catalog.
  2. Select the SKUs you want to deactivate.
  3. Select the Set As Inactive option from the Actions menu.
  4. Confirm the status change. Alternatively, you can use the Set As Active option to reactivate products.
    Set Products as inactive

Deactivate Products via Bulk Update

You can also update the current status of multiple products via a file import.

  1. Navigate to the Bulk Update Tool. Learn more about it here.
  2. When creating a new template, add the following columns into a template.
    • ProductID (added by default as the first column)
    •  Status
  3. Optionally, add a sample row into a template. To do that, select the Add Sample Row check box, and indicate the ID of the product the status of which you want to change.
    Bulk Product Status Update
  4. In a template, specify the appropriate SKUs and enter Disabled into the Status column for each product you want to deactivate. Alternatively, enter Active into the Status column for each product you want to reactivate.

You can only delete SKUs if they have no related Warehouse Inventory, Purchase Orders, Orders (open or shipped), Listings, FBA shipments, and any other relation to products such as shadows, n-matrix, or kits. If there are orders, SKUs can be set as Inactive to remove them from the default search results on the Manage Inventory page and from product searches elsewhere in the system.
There are two ways to delete SKUs: From the Manage Inventory page or through a bulk update.

Deleting products on the Manage Inventory page
  1. Search for SKU(s) on the Manage Inventory page.
  2. Select the SKU(s).
  3. Click Action Menu > Delete Products Go.

Deleting products using bulk update file

  1. Use the following two column headers:
    1. _Action_
    2. _Action_Confirm_
  2. Under both columns, enter the value DELETE.

Managing product statuses

When a product is created, it has an Active status by default; however, you can change the status to Inactive. The Inactive status of a product is an internal SellerCloud status that is mostly used to hide products from the Manage Inventory page and other product searches. It becomes hidden because default search filters are set to only return Active products. By filtering to allow Inactive products, they appear in the grid in a grayed-out row.

The Inactive status will affect product feeds to channels. An Inactive product will send zero inventory to any channel, but it will also keep the listings active.
Inactive SKUs cannot be added to orders.
  • Set Active/Inactive status on a product’s Home page with the Active checkbox > Save Product.
  • Set Active/Inactive status on the Manage Inventory page for multiple products using the Action Menu’s. Set As Active, Set As Inactive.
  • Bulk-update with a file using the column header Status, with values Active or Disabled.
The Active status on an item is shadow-persistent. This cannot be disabled.

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