Sears Orders Overview

Automate Sears Order Download and Tracking Upload

  1. Navigate to Sears Settings. These settings are per-company based.
  2. Enable setting Allow Order Download. The order download fee runs approximately every 60 minutes.
  3. Enable setting Allow Fulfillment Upload. Tracking and Ship Date will automatically be sent to update the order status on Sears in the next feed, which runs approximately every 60 minutes.

Cancel a Sears Order

Sears orders can only be canceled before it has been marked Shipped Confirmed on Sears. If the order has already been Shipped Confirmed on Sears, you will need to issue a refund.
  1. On the order detail page select Cancel Order from the action menu. Press Go.
  2. On the following page select a cancellation reason and submit to Sears.

Refund a Sears Order

If the item is being returned, you should create an RMA. Refunds can be issued from the RMA. Read more here.
  1. On the order detail page select Issue Refund from the Action menu. Press Go.
  2. Enter the refund amount. Defaults to order subtotal, but you can adjust as needed. Although Sears does not refund line items, partial refunds on the order are accepted.
  3. Enter a reason for the refund and press Continue.
  4. After the refund has been processed, Sears will refund the commission on the next settlement.

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