Wayfair LTL Orders

Overview

Less-than-truckload, also known as less-than-load (LTL), is a shipping service for relatively small loads or quantities of freight. Wayfair LTL Orders are orders that don’t require a full truck upon shipment. They usually consist of Home Decor Products. 

When Wayfair LTL (Less Than Truckload) orders come into Sellercloud, they can be auto-registered for Wayfair pickup, and the bill of lading (BOL) and shipping labels will be downloaded and auto-saved to the order documents. You can then ship these orders from Shipbridge, print these documents, and mark the orders as shipped.

To perform this process, you will need to configure your Sellercloud settings, register these orders in Sellercloud and ship them with Shipbridge.

Configure Wayfair Settings

To configure your Wayfair setting in Sellercloud, navigate to:

1. Settings > Company Settings > Choose a Company.
2. Toolbox > Wayfair General Settings.
3. Check Enable Register Orders With Wayfair.
   1. To register orders automatically, select Auto Register LTL Orders with Wayfair. If you enable this setting, you must also enable Use 24 Hours From Order Date so that Sellercloud knows when to automatically register the orders. If you do not want orders registered for pickup on specific dates, select Don’t Schedule Pickup On for all those days, or custom dates, that apply.
4. Log in to Wayfair’s seller account and create an application.
5. Generate the Client ID and Client Secret.
6. Go back to the Wayfair General Settings page.
7. Paste these values into the Client ID and Client Secret fields.
8. Click Save Settings.

To download your Wayfair Auth Token navigate to:

1. Settings > Companies > Manage Companies > Choose a Company.
2. Toolbox > Wayfair General Settings.
3. Action Menu > Download Auth Token > Click Go.

Register LTL Orders in Sellercloud

You can register LTL Orders automatically or manually. 

Manually

To register an order individually navigate to:

1. Orders > Manage Orders > Open an Order.
2. Action Menu.
3. Register Order With Wayfair.

To register orders in bulk go to:

1. Orders > Manage Orders > Choose Orders.
2. Action Menu.
3. Register Order With Wayfair.

You will be prompted to enter a pickup date before registering the order(s). Once registered with Wayfair, the BOL and shipping labels will be downloaded and saved on the order. To view/download them, go to Toolbox > Documents on the order details page or Actions > Manage Documents. 

Automatically

To register your Wayfair LTL Order automatically navigate to:

1. Settings > Company Settings > Choose a Company.
2. Toolbox > Wayfair General Settings.
3. Check Auto Register LTL Orders With WayFair.
4. Click Save Settings.

Ship LTL Orders from Shipbridge

You can ship Wayfair LTL orders from ShipBridge’s Scan and Ship feature or the Orders Grid.

1. In ShipBridge, click Menu > Options > Shipping > Scroll to the bottom.
2. In the Laser printer for order documents field – Choose the printer for the Wayfair LTL BOL.
3. In the Thermal printer for order documents field— Choose the printer for the Wayfair LTL shipping labels.
4. Ship the order from either:
   1. Scan and Ship tab:
      1. Scan and verify the order as you would any other order.
      2. Instead of standard shipping labels, the Wayfair order’s documents (BOL and shipping label) will print, and the order will be marked as shipped in Sellercloud.
   2. Orders Grid:
      1. Select the order(s) > Right-click > Choose either:
         1. Print Channel-Specific Documents – Print documents without marking order(s) as shipped; or
         2. Print & Ship Using Channel-Specific Documents – Print documents and mark order(s) as shipped
5. Either way, ShipBridge will not change the carrier on the order; it will stay with whatever came in from Wayfair. You will not see the carrier in ShipBridge for these orders. The tracking number used will be the Wayfair Order ID (Sellercloud’s Channel Order #).
6. When orders are marked as shipped in Sellercloud, tracking will be updated by default the next time Sellercloud communicates with Wayfair.

Custom Stored Procedures for Wayfair Tracking Compliance

Sellercloud offers a custom stored procedure that will automatically send tracking, once you set these LTL orders as OK to Process in Sellercloud, only after the trucks pick them up.

1. Contact Sellercloud Support to enable the stored procedure (billable option).
2. Create a Saved Search with the following filters
   1. Channel: Wayfair
   2. Company (optional if you have more than one Wayfair): Select the company
   3. Shipping Status: Fully Shipped
   4. Shipping Carrier: LTL
   5. OK to Process: Waiting
   6. Tracking Uploaded: Not Uploaded
3. After the Wayfair trucks pick up the orders:
   1. Open the Saved Search to see those Orders > click Action Menu > Set OK to Process > Go.
   2. If the channel is Wayfair and the shipping carrier is LTL, tracking will now be automatically sent to Wayfair.

Skustack’s Ship Verify

If you use Skustack’s Ship Verify workflow and want to scan Wayfair LTL orders as they leave the warehouse, you must scan the Wayfair Order ID barcode – the top barcode on the label, as the tracking number, since that is how it is saved in Sellercloud.