Requires Attention Orders

Overview

The Requires Attention status within Sellercloud helps you easily flag and identify orders that need special attention, potentially have issues, or require special handling to ensure a smooth fulfillment process.

Orders can be flagged as Requires Attention in specific situations, such as when dealing with backorders, corrupted orders, or when there is insufficient quantity available to fulfill the order. Furthermore, for high-value orders, it’s crucial to handle them with extra care during processing and shipping. Also, we pay close attention to suspicious or possibly fraudulent orders to protect against chargebacks and potential losses.

Requires Attention Status 

You can mark orders with a Requires Attention status in Sellercloud, as well as configure Shipbridge to show an optional Requires Attention tab for such orders. Once an order is flagged as Requires Attention, it may necessitate further actions, including a thorough review of the flagged order, validation of shipping information, fraud prevention measures, customer communication, and more.

This status can be used in the Order Rule Engine as both a condition and an action. It can also be implemented as a filter in Saved Searches on Scheduled Tasks, allowing you to easily search for and manage such orders effectively. Furthermore, you can export Requires Attention orders with plugins.

Relevant Client Settings

• Set Customer Status Require Attention instead of updating OrderStatus to OnHold

• • When this setting is enabled, instead of placing problematic orders on hold, the system will mark them with a customer status of Requires Attention. This allows orders to be flagged for manual review without interrupting the regular order processing flow.

Mark Orders as Requires Attention

You can mark orders with a Requires Attention status individually or in bulk.

Individually

1. Orders > Manage Orders > Open an Order.
2. Action Menu > Update Customer Service Status.
3. Choose Requires Attention from the dropdown menu.
4. Click Update.

Alternatively, you can do so from the Statuses Tab on the Order Details Page.

In Bulk

To set orders’ status as Requires Attention in bulk, navigate to:

1. Orders > Manage Orders > select your desired orders from the grid.
2. Click on the Action Menu in the bottom right-hand corner.
3. Select Update Customer Service Status.
4. Choose Requires Attention from the drop-down menu.
5. Click Update.

To view all orders that are marked as Requires Attention:

1. Navigate to Orders > Manage Orders.
2. Add custom filter: Customer Service Status – Requires Attention.
3. Click Search.

Requires Attention Orders in Shipbridge 

You can manually mark orders as Requires Attention or configure Shipbridge to automatically move specific orders to a designated Attention tab based on certain criteria. To do that:

1. Navigate to Menu > Customize Interface > GUI.
2. Choose how orders will be moved to the Attention tab by enabling one or all of the Auto Move options:
   1. Auto move requires attention orders to the attention tab. 
   2. Auto move orders with backorder items to the attention tab
   3. Auto move corrupted orders to the attention tab
   4. Auto move orders with inventory quantity < 0 to the attention tab
3. Click Ok.
4. Enabling any of the Auto Move options creates a new Attention tab in Shipbridge, where you can view and manage such orders.

Custom Plugins and Proposition 65

Custom Plugins

You can Use Custom Plugins for unique reasons in Shipbridge to apply shipping rules or customized invoices when shipping orders. To add plugins in Shipbridge, navigate to Menu > Plugins > Install Plugin. Select the file from your computer and click open. That action will install the plugin onto your local Shipbridge application. After installing the plugin, you need to enable the checkbox of the plugin in order to activate it on your local Shipbridge application.

Proposition 65

Proposition 65 Compliance is an initiative that was voted into law in California in 1986, formerly known as the Safe Drinking Water and Toxic Enforcement Act of 1986. For example, you can request a plugin that can manually add warnings for orders containing products subject to Proposition 65 compliance. 

Sellercloud has a feature to manually add warning messages that require confirmation before shipping a product is allowed. You can use these warnings for any reason, including for Proposition 65 compliance. In this case, the messages will appear in Shipbridge for any products requiring compliance, so you can confirm that the products have the appropriate warning labels.