SMTP Settings

Overview

With Sellercloud, you can seamlessly connect existing email accounts and use them to email your customers both individually and in bulk from a unified interface.

In this article, you will learn how to connect an email account to Sellercloud using SMTP (Simple Mail Transfer Protocol) – the standard way to transmit emails over the Internet. Additionally, you’ll discover SMTP details for the most popular email providers, which allow emails to be sent from an external source. If you use Memaila, you can also use your Memaila email address to send emails from Sellercloud.

To explore other related articles, refer to our Email Configuration category.

SMTP Setup

Most email providers use SMTP to enable sending messages from external applications. By configuring your SMTP settings in Sellercloud, you can send outgoing emails directly through the platform. You can set up default Company SMTP Settings, as well as create additional SMTP profiles for different workflows.

Company SMTP Settings

To configure default Company SMTP settings:

1. Navigate to Company Settings.
2. Click Toolbox and select Email Settings > SMTP Settings.
3. Click Edit and fill out the following SMTP Settings fields:
   • Use Memaila Account – This option allows you to connect a Memaila account to Sellercloud and send emails from it. Learn more in the Memaila Account section.
   • From Name – The name associated with the sending email address.
   • From Email – The outgoing email address.
   • SMTP Server – The respective server for your email provider.
   • Port – The respective port for your email provider.
   • Username – Email address of your account.
   • Password – The password of your account.
     Refer to the SMTP Details section for the details of your email provider.
4. Depending on your email provider, check one or both if necessary:
   • Server Requires SSL Connection – If your email provider requires an SSL or TLS connection, check this box.
   • Outgoing Server (SMTP) Requires Authentication – If the username and password for authentication are required, check this box.
5. Click Save.

SMTP Profiles

You can configure multiple SMTP profiles, which can be assigned to your Email Templates. It’s important to emphasize that this refers to separate email accounts, not user accounts under one email account.

To add different SMTP profiles:

1. Navigate to Settings > Email > SMTP Profiles.
2. Click the + icon to add a new SMTP profile.
3. Add the profile’s SMTP settings:
   • Use Memaila Account – This option allows you to connect a Memaila account to Sellercloud and send emails from it. Learn more in the Memaila Account section.
   • Profile Name – The profile’s identifier.
   • From Name – The name associated with the sending email address.
   • From Email – The outgoing email address.
   • SMTP Server – The respective server for your email provider.
   • Username – Email address of your account.
   • Password – The password of your account.
     Refer to the SMTP Details section for the details of your email provider.
   • Confirm Password – Reenter the account’s password.
   • Port – The respective port for your email provider.
   • My Server Requires SSL Connection – If your email provider requires an SSL or TLS connection, check this box.
   • My Outgoing Server (SMTP) Requires Authentication – If the username and password for authentication are required, check this box.
4. Click Test to make sure the connection works.
5. Click Save.

SMTP Details

Refer to the following sections for specific instructions for your email hosting provider.

Gmail SMTP

• User Name – Google email address @gmail.com or at your company domain.
• Password – Your regular password or an App-Specific Password – check the message below for more details.
• Server – smtp.gmail.com
• Port – Depends on the communication protocol:
  • For SSL, enter 465.
  • For TLS, enter 587.
• Enable My Server requires SSL connection.
• Enable My outgoing server (SMTP) requires authentication.

Yahoo SMTP

• Username – Your Yahoo email address.
• Password – Generate and use an App-Specific Password.
• Server – smtp.mail.yahoo.com or smtp.bizmail.yahoo.com (Yahoo business email account).
• Port – 465 or 587
• User Name – Yahoo email address ([email protected]) 
• Enable My Server requires SSL connection.
• Enable My outgoing server (SMTP) requires authentication.

See IMAP server settings for Yahoo Mail for more information.

Outlook.com SMTP

• Server – smtp-mail.outlook.com
• Port – 587
• Enable My Server requires SSL connection.

See for POP, IMAP, and SMTP settings for Outlook.com for more information.

Microsoft Office 365 SMTP

• Server – smtp.office365.com
• Port – 587 or 25
• Enable My Server requires SSL connection.
• Enable My outgoing server (SMTP) requires authentication.

See How to set up a multifunction device or application to send emails using Microsoft 365 or Office 365 for more information.

GoDaddy SMTP

• Server – smtpout.secureserver.net
• Port – 465 or 587
• Enable My Server requires SSL connection.
• Enable My outgoing server (SMTP) requires authentication.

See Server and port settings for Workspace Email for more information.

Memaila Account

Memaila is a service aimed at helping e-commerce businesses communicate easily with their customers.

To add your Memaila account to Sellercloud:

1. Go to Settings.
2. Select Email > Memaila > Memaila Account.
3. Click the Edit button in the Memaila Credentials panel.
4. Enter your credentials: Memaila UserName, Memaila Team Name, and Memaila Password.
5. Check Is Enabled.
6. Click Save.
7. Click Verify Credentials. This will fetch the Access Token.
8. Click Download Memaila Accounts. Once downloaded, you can select and use the profiles on the SMTP Settings and SMTP Profiles pages.