Overview
To import your returned merchandise in Sellercloud, whether it is through an RMA or a warehouse transfer, you will need to configure a return warehouse.
Configure Returns Warehouse
- Create a warehouse that will accept your returns. Make sure the Is Sellable option is unchecked.
- Use this warehouse to receive all returned items. Since it is unsellable, you can avoid mistakenly listing or selling defective items.
- Inspect the returned products:
- If they are defective, make an inventory adjustment to remove them or return them to the vendor.
- Items that are in the same condition can be transferred to a sellable warehouse, while items that have changed condition but are still able to be sold, can be transferred to another SKU with the updated condition.
Configure Return Address Settings
To create an RMA label in Sellercloud, you must first configure your return address settings as described below. You can either configure them per company or per channel by creating a channel company profile. Note that the channel company profile will take precedence over the company return address.
Company Return Address
To configure a company return address, follow the steps below:
- Go to Settings > Companies > Manage Companies > Open a company.
- From the Toolbox, select Return Settings.
- Enter the Address for the return label, and select the default Shipping Carrier and Shipping Service. The carrier set here becomes the default for all new RMA return labels.
Note: Do not put spaces, parentheses, or dashes in the Phone field, as this may cause errors.
- Press Update.
- Go to Toolbox > Shipping API.
- Press Edit and enter the shipping API credentials for your RMA labels.
- Press Save.
Channel Company Profile
You can configure different return addresses for each channel by creating a channel company profile.
- Go to Settings > Companies > Manage Companies > Select a company.
- From the Toolbox, select Channel Company Profile.
- Choose the channel from the Channel dropdown list.
- Check Enable below Return label address.
- Enter your Return Address and press Save.
Configure Returns Warehouse
In order to bring in your returned merchandise in Sellercloud, whether it’s through an RMA or a warehouse transfer, you will need to configure a return warehouse. Follow the steps below for more information.
- Go to Settings > Company Settings > Warehouses > Add New Warehouse.
- Enter your returns Warehouse Name.
- Make sure that the Sellable option is unchecked.
- Enter your return Address > Save.
Do not put spaces, parentheses, or dashes into the Phone field since this may cause errors.
- Use this warehouse to receive all returned items. Since it is unsellable, you can avoid mistakenly listing or selling defective items.
- Return to Toolbox > Shipping API > Edit.
- Enter the shipping API credentials for your RMA labels > Save.
Configure Return Address Settings
To create an RMA label in Sellercloud, you must first configure your return address settings as described below. You can either configure them per company or per channel by creating a channel company profile. Note that the channel company profile will take precedence over the company return address.
Company Return Address
To configure a company return address, follow the steps below:
- Go to Settings > Company Settings > select a company.
- In Toolbox, select Return Settings.
- Enter the Address for the return label, and select the default Shipping Carrier and Shipping Service. The carrier set here becomes the default for all new RMA return labels.
- Click Update.
Channel Company Profile
You can configure different return addresses per channel by creating a channel company profile.
- Go to Settings > Company Settings > select a company.
- In Toolbox, select Channel Company Profile.
- Choose the channel from the Channel dropdown list.
- Check Enable below Return label address.
- Enter your Return Address > click Save.
