Returns & Reimbursement Details (FBA)

Overview

In this article, you will learn about Sellercloud’s FBA Returns and Reimbursement Details report. This report facilitates the process of reconciling FBA refunds with returns and reimbursements per order item, with return reason and disposition. It provides detailed information about FBA returns and reimbursements for a specific period. You can see the following:

Returns Details: Quantity, FBA Quantity Returned, RMA Quantity Returned, Quantity Balance, Return Reason, Disposition, and LPN.
Reimbursement Details: Refunds, Cash Reimbursed, Inventory Reimbursed, Refund Date, Transaction Date, and Transaction Number.
Order Details: Order Number, SKU, Channel Order Number, Order Date, and Order Item Number.
Company Details: Company.

Whenever a customer returns a product to FBA for a refund they obtained, Amazon will assess the product’s disposition as sellable or unsellable and proceed as follows:

Sellable – The item is returned to stock in the FBA warehouse and available for purchase.
Unsellable (for various reasons) – Amazon may issue you, as the seller, a reimbursement for the value of the item, either as:
- The cash value of the item
- The actual item

For more information and other ways to view FBA returns and reimbursements, see FBA Returns and Reimbursements.

Amazon will only issue reimbursements if they take responsibility for a product’s unsellable disposition. Conversely, if the seller is deemed responsible, no reimbursement will occur. Instead, Amazon will return the item to the FBA warehouse as unsellable, and the seller must issue an order for removal. Otherwise, Amazon will dispose of the product within a pre-determined time.

You can run this report automatically on a regular basis with Scheduled Tasks.

For more information about Sellercloud’s Financial Reporting Suite, see the Reports FAQ.

Access and Customize the Report

To use the report:

Navigate to Reports > Returns & Refunds > Returns & Reimb. Details (FBA).
Set up the Default and Custom filters.
Click Search. Each filter you apply gets highlighted in green. If a filter is gray or not displayed at all, it’s not active.
To manage the columns in the report, click the three dots icon on the top right and select Customize Columns. You can:
1. Reorder columns by dragging them up or down in the list.
2. Hide columns by clicking the Trash icons.
3. Add columns by clicking Add column.
To sort the data differently, use the Sort by menu.
To save your filtering and sorting options, click Save view, type a Name and click Save.
To export the full report to a spreadsheet, click Actions on the bottom right and select Export to Excel. Spreadsheets include all columns, including those hidden in the report.

Filter and Column Definitions

The tables below provide filter and column descriptions.

Default Filters

FILTER	DESCRIPTION
Date Range	Select a preset time range from Yesterday to Last Year.
Date	Enter the Start and End dates. For a single date, choose the same Start and End date.
Date Type	Choose how to reflect orders and their associated activity: Refund – View all orders and their associated activity where the refund date is in your selected range. Ship – View all orders and their associated activity where the ship date is in your selected range. Order – View all shipped orders and their associated activity where the order date is in your selected range.

Custom Filters

FILTER	DESCRIPTION
Disposition	Include only returns with specific product conditions.
LPN	Include only specific unique License-Plate Number (LPN) labels from the FBA warehouse’s pallet, bin, or case that contains the product.
Only show refunds without return or reimbursement	Include only specific refunds.
Order Number	Include only one or more specific orders by order number.
Return Reason	Include only returns with a specific return reason.
SKU	Include only one or more SKUs.

Report Data

COLUMN	DESCRIPTION
Company	Shows the company.
Order Number	Shows the Sellercloud order number.
SKU	Shows the product’s SKU.
Quantity	Shows the original quantity of product items on the order.
Refunds	Shows the total refund amount from orders.
Cash Reimbursed	Shows the cash value reimbursed for inventory. *Source: Amazon’s Reimbursements Report.
Inventory Reimbursed	Shows the quantity reimbursed. *Source: Amazon’s Reimbursements Report.
FBA Quantity Returned	Shows the item quantity returned to FBA inventory, regardless of disposition. *Source: Amazon’s FBA Customer Returns report.
RMA Quantity Returned	Shows the item quantity returned directly to the seller through the RMA workflow, not to the FBA warehouse.
Quantity Balance	Calculation: Qty Original – (Inventory Reimbursed + FBA Qty Returned + RMA Qty Returned).
Return Reason	Shows the return reason.
Disposition	Shows the product conditions.
LPN	Shows the unique License-Plate Number (LPN) label.
Channel Order Number	Shows the channel-specific order number.
Order Date	Shows the date when the order came in.
Order Item Number	Shows Sellercloud’s internal number for each specific item on the order.
Refund Date	Shows the date the order was refunded.
Transaction Date	Shows the date when the transaction occurred.
Transaction Number	Shows the transaction ID for the refund in Sellercloud.

Interpret the Report

Here's how to use this report to reconcile your FBA refunds. The table below outlines the four possible scenarios. Compare your report's results against these scenarios to determine if you need to follow up with Amazon.

REPORT RESULTS	ACTION NEEDED
Scenario 1 Qty Original = 2 Cash Reimbursed = 0 Inventory Reimbursed/FBA Qty Returned = 2 RMA Qty Returned = 0 Qty Balance = 0	No action is needed. The Qty Balance is 0.
Scenario 2 Qty Original = 2 Cash Reimbursed = Yes Inventory Reimbursed/FBA Qty Returned/RMA Qty Returned = 0 Qty Balance = 0	No action is needed. The Qty Balance is 0.
Scenario 3 (within the timeframe) Qty Original = 2 Cash Reimbursed = 0 Inventory Reimbursed/FBA Qty Returned/RMA Qty Returned = 0 Qty Balance = 2	No action is needed yet. The Qty Balance is 2, but is still within the expected timeframe for processing.
Scenario 4 (past the set timeframe) Qty Original = 2 Cash Reimbursed = 0 Inventory Reimbursed/FBA Qty Returned/RMA Qty Returned = 0 Qty Balance = 2	Action is needed. The Qty Balance is 2 and is now past the expected timeframe for processing. Contact Amazon to investigate why no return or reimbursement has occurred.