Returns Details

Overview

In this article, you will learn about Sellercloud’s Returns Details report. This report provides a detailed overview of all returns processed within the specified date range. It includes information about the returned products and the original order. You can see information about:

• Return Details: Quantity Returned, Return Type, Reason, Disposition, Order Item ID, Original SKU, Transaction Date, and Transaction ID.

• Order Details: Channel, Order Number, SKU, Ship From Warehouse, Quantity Ordered, Channel Order Number, and Order Date.

• Company Details: Company and Related Record ID.

Access and Customize the Report

To use the report:

1. Navigate to Reports > Returns & Refunds > Returns Details.

2. Set up the Default and Custom filters.

3. Click Search. Each filter you apply gets highlighted in green. If a filter is gray or not displayed at all, it’s not active.
   
   

4. To manage the columns in the report, click the three dots icon on the top right and select Customize Columns. You can:

   1. Reorder columns by dragging them up or down in the list.

   2. Hide columns by clicking the Trash icons.

   3. Add columns by clicking Add column.
      
      

5. To sort the data differently, use the Sort by menu.

6. To save your filtering and sorting options, click Save view, type a Name and click Save.
   
   

7. To export the full report to a spreadsheet, click Actions on the bottom right and select Export to Excel. Spreadsheets include all columns, including those hidden in the report.
   
   

Filter and Column Definitions

The tables below provide filter and column descriptions.

Default Filters

FILTER	DESCRIPTION
Company	Include only orders from one or more companies.
Channel	Include only orders from one or more sales channels.
Date Range	Select a preset time range from Yesterday to Last Year.
Date	Enter the Start and End dates. For a single date, choose the same Start and End date.

Custom Filters

FILTER	DESCRIPTION
Company Group	Include only products from one or more company groups.
Order Number	Include only one or more specific orders by order number.
Return Record Number	Include only one specific order by return number.
Return Type	Include only orders with a specific return type - RMA or FBA return/reimbursement.
SKU	Include only one or more SKUs.

Report Data

COLUMN	DESCRIPTION
Company	Shows the company.
Channel	Shows the order’s sales channel.
Order ID	Shows the Sellercloud order number.
SKU	Shows the product’s SKU.
Ship From Warehouse	Shows the warehouse from which the product shipped.
Quantity Ordered	Shows the number of product units ordered.
Quantity Returned	Shows the number of returned products.
Return Type	Shows orders with a specific return type - RMA or FBA return/reimbursement.
Related Record ID	Shows the related record ID.
Reason	Shows the return reason.
Disposition	Shows the product conditions.
Channel Order ID	Shows the channel-specific order number.
Order Date	Shows the date when the order came in.
Order Item ID	Shows Sellercloud’s internal number for each specific item on the order.
Original SKU	Shows the original SKU of the product.
Transaction Date	Shows the date when the transaction occurred.
Transaction ID	Shows the transaction ID for the refund in Sellercloud.

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