Why can’t I log into Sellercloud?
Check that you are logging into the correct URL. If you are unsure of your server’s URL, contact Sellercloud Support.
Why is Sellercloud slow?
Your server may be undergoing an update. Updates typically complete within 20–30 minutes.
Why can’t I post to Amazon?
Amazon enforces API limits, allowing only a certain number of requests within a given time period (typically 30 MWS calls or 250 items simultaneously). Use the Launch Products to Amazon option on the Manage Inventory page.
Why can’t I preview my FBA shipment?
Ensure that all FNSKUs have been retrieved successfully and that all products have dimensions updated on Amazon.
Why are my eBay orders not downloading?
Enable Order Download on the eBay Settings page and relink the company using the eBay wizard. This must be done annually, even if the token has not expired.
Why am I not getting product information from Amazon?
Amazon restricts access to certain products through the Product Advertising API. This affects both the Get Info from Amazon action and the Add Product via Amazon feature.
Why does my product show as “Inactive” on Amazon?
The product may require Certified Frustration-Free Packaging. Amazon will mark it as inactive until proper certification is provided.
Are FBA order statuses updated when refunds occur?
Yes. When refunds are imported from Amazon Settlement Reports, the order status updates to Full Refund or Partial Refund.
Where can I download the latest Shipbridge version?
Download it from the Sellercloud Support Portal under Applications.
Why aren’t my filters showing in Shipbridge?
Enable Advanced Filters at the top of the page and ensure the Show Filters box is checked. If the issue persists, restart Shipbridge.
Why are desktop applications not working properly?
You may be using incompatible versions of Shipbridge, Receivebridge, Imagebridge, or Quickbridge. Ensure all applications match your Sellercloud version, or contact Sellercloud Support.
Why didn’t my inventory update when an order came in?
The time on the order says 7:00 PM, but your inventory in Sellercloud didn’t update until 10:00 PM? The time of the order is typically the time the order was placed on the channel. However, the channel may not include that order in a feed to Sellercloud until later. This occurs more frequently with orders placed on Amazon. The actual time of the order creation in Sellercloud is indicated on the order history page. Look for the rows Time of Order Original and Record Created On. To improve accuracy, enable the Pending Orders Report and ensure the setting Query Amazon Pending Orders before sending inventory update is enabled.
Why does my listing show zero quantity when inventory is available?
Check your safety quantity. If it equals or exceeds the available inventory, zero quantity will be sent to the channel.
Why is my queued job taking a long time to process?
Processing time depends on data volume. If the status shows Processing, the job is running. There is a limit to how many jobs can run simultaneously, and jobs from other clients may also be queued.
How can I change a SKU on an order?
Click Edit on the Order Details page and update the SKU in the Items panel.
Why can’t I transfer data from Quickbridge to QuickBooks?
QuickBooks must be running on the same computer as Quickbridge. Ensure you have proper permissions to access Quickbridge files. After granting permissions, restart both applications. For the initial transfer, run both programs as an administrator.