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Amazon Products: Condition Notes

Overview

Amazon Condition Notes are brief descriptions used to provide additional information about the condition of a product you’re selling. These notes go beyond the standard condition categories and can include details about specific flaws, extra features, product history, and other important information. They help you set clear expectations for your buyers and ensure that they have all the information they need before making a purchase.

You can create default condition notes and map each note to an existing Amazon condition, or configure unique condition notes per product. Refer to Product Conditions to learn more about the various conditions and specifications for different channels.


Configure Amazon Condition Notes

Condition notes can only be applied to products that are not categorized as new. If an item is marked as new, the option to set a condition note won’t be available on Amazon.

You have the option to set default condition notes either at the company level or to customize them for individual products.


Company Level

To configure your condition notes per company, navigate to:

  1. Settings > Company Settings > Open a Company.

  2. Toolbox > Amazon > Condition Note.

  3. Enter a note next to the corresponding condition and click Save Grid.

Once configured, the condition note will auto-populate when the Amazon condition is selected on a product, provided it's set to use the default company value.

You can also click Reset All Notes to clear the current condition notes and enter new ones if necessary.


Product Level

You can configure condition notes for your products individually or in bulk. You have the option to use the company's default condition notes or set unique ones per product.


Individually

To set a condition note individually, navigate to:

  1. Catalog > Manage Catalog > Open a Product.

  2. Toolbox > Amazon Properties.

  3. Click Edit and navigate to the Listing Details Panel.

  4. Choose a Condition different than New and enter your Condition Description below.

    1. Enable the Default checkbox to apply the default condition note specified under the company, or;

    2. Disable the Default checkbox and enter a unique condition description.

On the Amazon Properties page, you can provide additional details about the product's condition in the Condition field, in addition to selecting the standard Amazon product condition.


In bulk

To set condition notes for multiple products, navigate to:

  1. Catalog > Manage Catalog > Tools > Import Product Info.

  2. Bulk Product Update > Generate Template.

  3. Choose Create New Template and select your desired format.

  4. Select the columns AmazonProductCondition and AmazonConditionNotes.

  5. Download the template and populate the information.

  6. Go back to Sellercloud, select the newly created template, and click Upload.

To set the Default Condition Note for multiple SKUs, use the column AmazonConditionNotesUseDefault and set the value to TRUE.

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