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RMA Labels Configuration

Overview

In Sellercloud, you can easily generate and send Return Shipping Labels to your customers, simplifying the often complicated RMA process for returning purchased items. These labels typically contain all the required information for the return, including addresses, tracking numbers, and sometimes instructions for returning the item.

Learn how you can enhance your RMA workflow with Orderback.


Prerequisites

To get started, you must:


Manage Return Labels

In Sellercloud, you can manage your labels in various ways. Learn more about that below.

Generate RMA Labels

To generate a Return Label:

  1. Navigate to Orders > Manage RMA > Open an RMA.

  2. Click Toolbox > Shipping Labels.

  3. Click the + icon to Create Return Label.

  4. Enter Ship from and Ship to details.

  5. Click Next.

  6. Enter Weight and Dimension details. Optionally, you can Add New Package.

  7. Click Get Rates to select a Service.

  8. Click Create Label.

If the RMA has a value filled in Order Source RMA# it will be added to RMA labels printed from UPS, FedEx, and USPS.


Email RMA Labels

Once you generate the RMA label, you can email it directly to the customer or download it to your local device as a PDF file. To send an email with the RMA label from Sellercloud:

  1. Open the RMA > Toolbox > Shipping Labels.

  2. Select the label/s you want to email to the customer.

  3. Click the Mailbox icon to automatically attach the PDF label file.

  4. You will be redirected to a new page where you can compose and send your email.

The email body and SMTP profile will default to the ones assigned to the RMA Created trigger on the Email Template Assignment page. Valid SMTP credentials are required. You can select different templates from the dropdown menu based on your needs.


Void RMA Labels

If you want to cancel your shipment's return or have created the RMA label by mistake, you can Void it. To void a label:

  1. Go to Orders > Manage RMAs > Open an RMA.

  2. Action Menu > Manage Return Shipping Labels.

  3. Select your label > Click the Void Return Label icon in the grid.

  4. The status of the label will change to Void.


Shipping Labels Log

You can track all generated return labels by navigating to your company’s Shipping Labels Log.

  1. Go to Company Settings.

  2. Click Toolbox and select Shipping Label Logs.

  3. From this page, you can Void and Export selected labels.

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