Overview
Shopify's Click and Collect fulfillment method (also known as in-store pickup) allows customers to place orders online and collect them from a designated location instead of receiving a shipment. When such orders are downloaded into Sellercloud, they can be processed through a dedicated Click and Collect Workflow. The workflow allows you to advance orders through the collection process by indicating when they are ready for pickup and when they have been collected. Sellercloud communicates these updates to Shopify, where the related pickup status is updated, and customer pickup notifications are triggered.
Eligible Orders
You can process an order through the Click and Collect workflow when it is:
Downloaded from Shopify and placed using the Click and Collect pickup method.
Assigned to a valid Shopify pickup location.
Unshipped and still awaiting customer collection.
If you fulfill orders from a bin-enabled warehouse, all required quantities must be picked before you can mark the order as Ready for Pickup. Orders with partially picked or unpicked quantities cannot be processed.
Click and Collect Workflow
Click and Collect orders follow a different fulfillment workflow than orders that are handed off to a shipping carrier. Once a Click and Collect order is downloaded into Sellercloud and inventory has been prepared at the designated pickup location, you can progress it through two collection stages:
Ready for Pickup - Indicates that inventory has been prepared and is available for collection, allowing Shopify to notify the customer that the order is ready.
Picked Up - Confirms that the customer has collected the order and completes the Click and Collect fulfillment process.
Ready for Pickup
When the order is ready for customer collection:
Navigate to Order > Manage Orders and open the required order.
From the Actions menu, select Mark Ready for Pickup On Shopify.
This action marks the order's Shipping Status as Ready For Pickup and informs Shopify that the order is available for collection, triggering Shopify's pickup notification for the customer.
Mark Orders as Picked Up
When the customer collects the order from the pickup location:
Navigate to Order > Manage Orders and open the required order.
From the Actions menu, select Mark Picked Up On Shopify.
This action marks the order as Completed and Fully Shipped in Sellercloud and updates the related pickup status in Shopify to reflect that the order has been collected.