Order Fulfillment Processes

With the Delay Tracking Upload feature, you can make sure that only active Tracking is sent out and made available to your customers.

The order promise date is the Ship-By Date – the date by which you need to ship the order before the channel marks it as late shipping. The promise date is based on the lead time to ship on the listing and is calculated by counting business days only.

Depending on your workflow and preference, you can control which orders get imported into Shipbridge and can be shipped. You can allow or prevent the shipping of specific orders based on their payment or internal statuses (e.g Dropship, Backorder, Blacklist, and more). For example, you may want to allow shipping of wholesale orders before receiving payment for them.

If the customer pays extra to upgrade the shipping service, then the order is considered rush and will be delivered faster than a standard shipment. In Sellercloud, you can mark your orders as Rush and set the services to Rush by preference.

When an order is created in Sellercloud, it is automatically assigned a Ship From warehouse based on pre-defined settings and logic. You can customize the assigned warehouse according to the sales channel or fulfillment method, such as dropshipping or shipping through FBA.

Shipping Method Mapping allows you to map the shipping methods sent for each order by the channels to a preferred shipping carrier and service. Channels will often include a shipping code like Standard, Expedited, or Second Day with each order.

Sellercloud notifies you about the orders that have unsuccessfully updated tracking on the channels. In this article, you will learn where you can find information about Failed Shipped Notification Orders and how to automate the process of sending email notifications for failures in tracking uploads.

Depending on your preferences and the structure of your operations, you can implement an additional verification step into your workflow for processing orders.

Overview Depending on your preferences and operational setup, you can include an extra verification step in your fulfillment workflow to...